Problem installing Palm desktop... Please help!

I have windows XP home ed. and am trying to install the palm software that came with my new tungsten E2. I also installed it on our main cpu first, which has winows Vista. It installed fine on the "big" cpu, but not on my laptop. The only problem with it on the big cpu is that the quick install doesn't work. It gives me an error message and then takes me back to desktop manager.
For my laptop, I thought it may have been installed wrong. I tried to remove program from control panel, but that won't even work. It says error 1316, a network error has occured while attempting to read the file windows installer palmone. then says fatal error during instalation.
Can I only put this on 1 cpu? Is it interferring with my blackberry manager already on my laptop?
Post relates to: Tungsten E2

hello
the quick install will not work with a vista pc
you have to install a different palm desktop which is palm desktop 6.2
to download: http://www.palm.com/us/support/downloads/windesk62.html
palm desktop 6.2 has 'install tool' which is same as 'quick install' on the CD
for 1316 just follow the instruction on
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=304,E=0000000000112248557,K=9677,Sxi=10,Case=Obj(17525)
hope this will help you
Post relates to: Palm TX

Similar Messages

Problem installing Palm Desktop on Windows Vista.

I am trying to install PalmDesktopWin414 on a couple different computers that are both running Windows Vista Ultimate. At the palmOne InstallShield Wizard welcome screen it generates the following error.
Internal Error 2738.
This interrupts the installation and it does not complete. Any suggestions?
Jon
Post relates to: Palm Z22
Post relates to: Palm Z22

hello all , i got mine up and running late last night and thought that since it drove me nuts i would share how i did it with others having the same problem, for fyi i am using a sony clie sj22 and hotsyncing with an usb cable for reference with palm OS4.0 i think.
1. dont install the software just yet please follow
2.let palm desktop thru thye firewall program and make an exception for it there.
3. disable and antivirus software as it sees palm as a threat.
4.now install palm desktop i used my old version palm desktop 4.0 BUT DONT INSTALL THE PROGRAM IN PROGRAM FILES try somewhere else like documents( this i read on another site where someone tried it but failed there).
5.now turn on your palm pda and open up hotsync page, up in the upper left screen corner touch the hotsync tab and down should come a sub menu, form here you need to set up all of your conduits,modem sync preferencesmconnection setup etc make sure they are set for how you will be hotsyncing.
6.now open up the desktop program and on your toolbar you should see the hotsync icon click on this and set set the options here.
7.now you should be able to hotsync(communicate) from the pda to the computer .
Hope this helps , sorry that some one like me had to figure it out by staying up late until i got it .
MICROSOFT apparently doesnt care if you fix it that way you bite the bullet and buy a windows mobile device.
and PALM i think about the same
too bad if you think about all the millions of these devices out there they are pissing alot of people off and losing sales from it.
Message Edited by aa1pr on 11-09-2007 06:05 AM

Problem installing Palm Desktop 4.0 on Mac (Intel CPU + OS 10.5.6)

Hello,
When installing Palm Desktop 4.0 on my Mac (MacBookPro= Intel CPU + OS 10.5.6), the installation fails when trying to install the last files (.prc files). I cannot find any installation log to know what the problem exactly is. If I try anyway to run the software, Palm Desktop seems to run OK, but HotSync Manager fails (error related to "PPC-lib").
The problem is I am still using my old but fine Visor, so I don;t think I can install a more recent version of Palm Desktop.
Thanks for any help !
Post relates to: Visor Deluxe

Hello Walter and welcome to the Palm forums.
For such a new Mac, I'm fairly certain, you are going to have to use Palm Desktop 4.2.1 Rev D or later (I believe that Rev D is the latest) for Mac OS X. You can download Palm Desktop 4.2.1 Rev D for Mac OS from the Palm website. You may need to pick a newer Palm handheld to gain access to the download link. If that is the case, pick the Tungsten T5, it should require Palm Desktop 4.2.1 Rev D.
Alan G

Problems installing PALM Desktop on XP

I recently purchased a PALM TX to replace a Tungston T. After a few minor problems it installed on my work laptop successfully. Then I tried to install it on my home desktop PC (XP Home) and have run into significant problems. By following the Start Here guide I did plug in my TX before I loaded the software but the system gave me "unrecognized USB device" constantly. I started the installation of Desktop but after a few screens (download far from complete) it defaulted to a reboot (I tried this twice). I disconnected the TX and then restarted the installation and it went through the proper sequence. When I got to the 'Sync device' step, I plugged in the TX and the "unrecognized USB device" came up again and when I hit the "sync" button nothing happened the it timed out. Further, I noticed that the Hot Sync icon did not install in the lower right hand of the screen as it was supposed to.
I've uninstalled the software and tried rebooting, reinstalling and even tried installing from the downloads on the PALM page including an option to "repair" installation problems. Nothing works. And of course there's nothing on the PALM page about installation problems or even a way to email the problem to PALM support.
Is there any way to get this figured out?
Post relates to: Palm TX
This question was solved.
View Solution.

Well, the OS is XP Home. OK so here's the solution I guess... After trying various scenarios that didn't work, I decided just not to bother trying to get the new Palm Desktop to work with my TX. So I disconnected the sync cable. It was then that I noticed that I had plugged in the new sync cable in the USB port that my old cradle used. That USB was one that came with my system which is about 4 or 5 years old (I think it's called USB 1 technology). However, I also have a newer USB 2 card in my system so I decided to give that a try...and it worked. The system recognized the new TX right away and everything worked fine after that. So I guess the lesson learned here is that the newer Palm's require the newer USB technology although I didn't see that in any of the documentation.
And thanks to those that tried to help me with this problem. It's really appreciated.
Post relates to: Palm TX

Problems installing ...please help..running out of time

Iam trying to install 9ias application server 1.0.2.0 on win NT, and iam getting the error..
THE SPECIFIED KEY VALUE WAS NOT FOUND WHILE TRYING TO GET VALUE.
Please help.

We may need more information on the circumstances associated with the user's
machine and their install session, but here's a few tips to share:
1. Ensure that the user is logged in as Administrator or equivalent and has
write access to the registry.
2. If running from a network drive mapping, make sure the drive mapping is
permanent or persistent so after login it will be remapped if your system
requires a reboot during install.
3. Make sure the user is launching the install from the iSetup.EXE located
in the root of Disk 1 and not from any other SETUP.EXE. The sole exception
to this is for silent installs, which is covered in Chapter 6 of the install
guide.
4. If OUI displays an error message, don't panic. Most OUI dialogs have a
help button with some useful information, and other errors will be written
to the InstallActions.log file, located in the C:\Program
Files\Oracle\Inveltory\logs directory. When an error is displayed, don't
click OK before you have had a chance to open this log file and review the
last few lines in the log.
Looking in the log file will be particularly useful for this error because
the OUI script appears to be looking for a registry entry that is not
present on the user's machine. Most likely, the user didn't launch
iSetup.EXE from the CD root.
Thanks,
Bij

Problem installing CS2 Premium (please help)

I bought a copy of CS2 a couple of years ago ("free" support has now expired). I installed it on my desktop and laptop (both running XP). Worked fine.
Last year, I upgraded the laptop and wanted to de-register (or whatever the Adobe term is for deleting that machine from their database) and install it on the new database. The de-registration appeared to work, but the installation on the new machine didn't. All of the Adobe software (not the Macromedia stuff) would start and stop, due to the inappropriate registration. I called customer service, and was informed that my "free" support had expired, but that someone "might be able to help" for $50/hour. I declined and have just used the software on the desktop.
Last weekend, the desktop machine died and I replaced it. Now, as far as I can tell, I have no way of de-registering either installation (the funky version on the old laptop or the one on the dead desktop), and no way to keep using a software package that cost me a couple of thousand dollars.
Really frustrating.
Any help would be greatly appreciated.

Background Information
Refer to the following URLs to understand the Adobe's software activation and licensing.
"Adobe software activation" at
http://www.adobe.com/products/activation/
"Product Activation Center" at
http://www.adobe.com/activation/
"Activation for Previous Software Versions" at
http://www.adobe.com/activation/previous_software_versions.html
"Installation on multiple machines" at
http://kb2.adobe.com/cps/152/tn_15266.html
On the first URL, Adobe describes " Please call Adobe Customer Care for assistance." in the Section "I don't have access to the computer on which I originally activated Adobe software. Can I still deactivate the Adobe software and use it on a new computer?"
But you cannot find "Adobe Customer Care" contacts information by searching "Adobe+Customer+Care" in Adobe's sites, and it's rearly useless description.
If you cannot activate or deactivate your applications via the Internat, you can activate your applications by phone.
For details of phone activation, see the following URL:
http://www.adobe.com/activation/phonenumbers.html
Select live customer service representative and explain your situation that you cannot deactivate your applications due to machine crash to the personnel.

Problem Installing Jive Portlet(please help me)

Hi every body,
i am installing the Jive Portlet on OralceAS 10g on a new instance of oc4j, but got errors.
i extracted the OracleProviderForJive.zip, but when we run the test URL:
http://localhost:7782/forum/providers/forum
i get this error:
Provider Test Page: Validation Unsuccessful: Error
The provider definition could not be successfully validated. Errors encountered are shown below. Please address these issues before registering with Oracle9iAS Portal
and when i want to add it as external application when i login to this external application
i get this error:
500 Internal Server Error
Servlet error: Error instantiating servlet 'JiveLogin'
what can i do now?
Thanks

Hi Harsh,
thanks for your reply,
i have added pdkjava.jar and ptlshar.jar to application.xml under jive_oc4j_instance,and i have added this rows to web.xml under jiveforum
<servlet>
<servlet-name>SOAPServlet</servlet-name>
<servlet-class>oracle.webdb.provider.v2.adapter.SOAPServlet</servlet-class>
</servlet>
<servlet>
<servlet-name>JiveLogin</servlet-name>
<servlet-class>oracle.webdb.ohs.forum.portlet.ExternalAppLoginServlet</servlet-class>
</servlet>
<servlet-mapping>
<servlet-name>JiveLogin</servlet-name>
<url-pattern>/extAppLogin</url-pattern>
</servlet-mapping>
<servlet-mapping>
<servlet-name>SOAPServlet</servlet-name>
<url-pattern>/providers</url-pattern>
</servlet-mapping>
<servlet-mapping>
<servlet-name>SOAPServlet</servlet-name>
<url-pattern>/providers/*</url-pattern>
</servlet-mapping>
and after them i got the errors that i said befor.
i check http://<host>:<port>/forum/extAppLogin but i got
error:
500 Internal Server Error
Servlet error: Error instantiating servlet 'JiveLogin' (servlet class not found, make sure it exists at /home/oracle/OraHomeAS/j2ee/complementaryOC4JInstance/applications/MFAForum/MFAForum/WEB-INF/classes/oracle/webdb/ohs/forum/portlet/ExternalAppLoginServlet.class, in a jar in /home/oracle/OraHomeAS/j2ee/complementaryOC4JInstance/applications/MFAForum/MFAForum/WEB-INF/lib/, in an orion-web.xml specified classpath or global server classpath)
then what can i do?
thyanks a lot

Can't uninstall PALM DESKTOP, please help

I tossed the PALM folder in the garbage but when I try to empty it says Localized.rsrc is in use?
I have diabled PALM apps at start-up, and I don't know what to do. Does anyone have experience uninstalling this app?
Is there a "safe mode" I could log in as to get these files deleted?
Thanks

Completely beat me to the punch...argh, happens everytime I sign out for more then an hour. :P
But yeah, not sure if it may help, but CleanAPP is a good way to clean up application that you no longer need, alawys a good thing to have handy.
http://macupdate.com/info.php/id/21453

HUGE problem installing FCP 7 -- Please HELP

I know that the people in this forum are ridiculously smart -- I REALLY need some help!
For the past six days I have been trying to install FCP 7. I had a version of Final Cut Studio 2 and I wanted to upgrade to FCP 3. So I put the install discs in and it automatically made me skip over installing FCP 7. I am attaching a screen shot below. You'll notice that for FCP is says "SKIP" under actions. I thought that this was due to an issue with Installer reading my old serial from FCS 2, because I never had to enter the serial number for FCS 3.
OK, so I downloaded FCS Remover and got rid of Final Cut Studio. I put in my install disc and I did have to enter the serial number. It went through fine BUT I got that SAME EXACT screen with FCP amid others being told to "skip." I do not have the option to change this.
Is there anyone else out there that can help me with this?

Both Final Cut and Compressor are unable to be checked....Most of my projects were saved in FCP 6. My partner tried to give me a project in FCP which is why I tried to upgrade. Right now I can't even access FCP 6. I might try to wipe my hard drive clean and reboot from a Time Machine backup that had FCS 2.
I might try to bring this to the Apple Store. My Macbook Pro is under warranty, though I'm not sure if they would know anything about Pro Apps
Wow, this whole ordeal has really been a nightmare.

Problem installing on iMac - please help

I have been having nothing but problems with this Leopard install on my iMac (though it seems to be working on my Macbook Pro). Here's what happened:
- The iMac install was going just fine. I selected the hard drive (no yellow exclamation or anything like that) and it began to install. After about 2 minutes it kicked me out and said there was an error.
- ok. So I rebooted and tried it again. From this time on, whenever I tried to install Leopard on the hard drive there was a yellow exclamation, and I got the infamous "Can't install OS X on this volume without changing installation settings" (basically erasing the disk)
- Then I tried Leopard Disk Utility. When I tried to verify the disk, it gave me an error saying the disk has the incorrect number of extended attributes (should be 0 instead of 238) and it needs to be repaired. But it wouldn't let me repair it, even if I rebooted off the DVD.
- Next, I went back to Tiger's Disk Utility and verified the disk and repaired permissions. There seemed to be an error that was corrected, so I thought that would do the trick. Wrong! By the way, I checked the partitions and the disk is formatted with a GUID partition.
- Even after the repair and verification with Tiger, I still get the same problems. When I go to install Leopard, it doesn't work and I get the same errors if I run Leopard Disk Utility.
I can't afford to lose my settings, etc. Does anyone know how I might be able to get this to work?

I have been having nothing but problems with this Leopard install on my iMac (though it seems to be working on my Macbook Pro). Here's what happened:
- The iMac install was going just fine. I selected the hard drive (no yellow exclamation or anything like that) and it began to install. After about 2 minutes it kicked me out and said there was an error.
- ok. So I rebooted and tried it again. From this time on, whenever I tried to install Leopard on the hard drive there was a yellow exclamation, and I got the infamous "Can't install OS X on this volume without changing installation settings" (basically erasing the disk)
- Then I tried Leopard Disk Utility. When I tried to verify the disk, it gave me an error saying the disk has the incorrect number of extended attributes (should be 0 instead of 238) and it needs to be repaired. But it wouldn't let me repair it, even if I rebooted off the DVD.
- Next, I went back to Tiger's Disk Utility and verified the disk and repaired permissions. There seemed to be an error that was corrected, so I thought that would do the trick. Wrong! By the way, I checked the partitions and the disk is formatted with a GUID partition.
- Even after the repair and verification with Tiger, I still get the same problems. When I go to install Leopard, it doesn't work and I get the same errors if I run Leopard Disk Utility.
I can't afford to lose my settings, etc. Does anyone know how I might be able to get this to work?

TS1538 I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

Again without stating the trouble shooting steps you have taken, its hard to direct you with any information.
Try a different port on the computer.
Does the iphone beep when u plug it up. ?
Plug iphone into computer and give it 3 to 4 minutes to see if it connects and is running slow.,
Delete the apple mobile device from your computer.
Upgrade itunes to newest version.
Is you USB cord defective ?
Any USB 3.0 on your system ? .
Delete or Disable any antivirus program on your computer ?
I will tell u the problem is your computer not the phone.
We could do this for hours.

Problems with Palm Desktop 6.2

I install Palm Desktop 6.2 and HotSync Manager (Windows) in my palm Tx ( I working with windows vista in my pc), after when it is working and I want to enter to the applications this one resetting mi system operation.
please help me.

Palm Desktop 6.2 has been nothing but a HEADACHE. I do not recommend it -- at least not for WinXP and Zire or Treo. It doesn't do anything new anyway, and it may be supported by Access, which is some other company, not Palm.
Problems I had:
-- Cannot Hotsync
-- Corrupted files on Zire, which required full reset
Fortunately I was able to download Palm Desktop 4.2 (still available) and re-install. I had backups to repair files, but all categories were forgotten, so a huge headache.

Error 1327 when installing Palm Desktop 6.2 on Vista

Hi,
When I try to install Palm Desktop 6.2 on my Windows Vista machine at work, I get
Error 1327.Invalid Drive: H:\
when the installation program is doing its "Computing Space Requirements" phase.
As far as I understand, I need to use version 6.2 on Vista? But how can I install it if the stupid installer does this space check? I have no intention to install on H: - it should be installed on C:. I do have my Documents folder stored on H:, which is a network drive.
Please help!
Bengt
Post relates to: Palm TX

I am having the same problem. I plan on working with this tonight but so far the only solution I can think of is removing the network drive until install is complete, but I haven't even tried that yet.
Post relates to: Tungsten C

Tungsten E2-can't install Palm Desktop 6.2 - Windows 7

Tried to install Palm Desktop 6.2 on Windows 7 computer so I can down load data on my Palm to desktop computer.
Before final installation I get the following message:
"This set-up does not support upgrading from your current installationof Palm OS Desktop."
Uninstall your current desktop." Desktop not installed on computer.
Closed this info box and next box popped up.
"The wizard was interrupted before Palm Desktop by access could be completed. Your system has not been modified.
To install this progaram at a later time, please run installation again."
And finally the following message popped up:
"The selected Port COM1 is not available at this time. Hot Sync manager will open the port whwn it becomes avaialble."
Any idea what I can do to get this progarm to load on my new computer?
Post relates to: Tungsten T2

Try to "clean" uninstall PD and re-install 6.2. 6.2 has data loss issues, FYI. You can export the data to backup and if the data is lost, import the data to recover.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
The best way to preserve your data is to export the data in each category in Palm Desktop to a separate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://kb.hpwebos.com/wps/portal/kb2/common/article/28734_en.html
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.
http://kb.hpwebos.com/wps/portal/kb/common/article/47831_en.html#tungstent2
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

ISScript error when installing Palm Desktop

I am recieving the following error when installing palm desktop for a z22:
"1:The InstallScript engine is missing from this machine. If availible, please run ISScript.msi, or contact your support personal for further assistance,"
I know the setup app uses ISScript 11 so I have downloaded and installed it, but it is failing still. Does anyone have other suggestions?
some other info:
Platform: Windows XP Pro
Thanks in advance.
Paul
Post relates to: Zire

follow the steps provided. this is related to your problem.
Error - 1607: Unable to Install InstallShield Scripting Run Time
Update to the Latest InstallShield Installation Engines
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1
When running into installation issues, it is always recommended that you use the latest InstallShield installation engines. This article contains steps on how to download and install the latest InstallShield engines for the installation version you are trying to install.
What to do?
Follow the Troubleshooting steps below:
Determine if the installation is compressed or uncompressed.
Launch Windows Explorer by pressing the Windows key + E or select Start > Run and type explorer.
Browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
If the installation file is the only file in the directory (a single installation file), continue with the remaining suggestions in Step 1. Otherwise, if there are other files in the same directory as the installation file, continue to Step 2.
When a single installation file is run, it uncompresses the installation files into a temporary location (usually the Temp directory). Use these steps to find the installation in the temporary location:
Start the single installation file, but do not continue or cancel the installation dialogs.
Browse to the Temp directory. For further information on how to find the Temp directory, see Clean the Temp Directory.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc. The uncompressed installation file should contain other files in the same directory. Continue with step 2.
Right-click on the installation file that you are trying to install and select Properties.
In the Properties dialog, click on the Version tab.
Look at the File Version field to determine the version number of the InstallShield engine you need. Follow the instructions for your version. If you started the installation in Step 1d, cancel it.
If the file version number is 2.0x or less:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 6:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 7:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
Download ISScript7.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the ISScript engine for the version of the setup.
If No:
If the file version is less the 7.01
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700 from the machine.
Download InstallShieldEngineUpdate700.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 7.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701 from the machine.
Download InstallShieldEngineUpdate701.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 8:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
Download ISScript8.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript8.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 9:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
Download ISScript9.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00 from the machine.
Download InstallShieldEngineUpdate900.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\01 from the machine.
Download InstallShieldEngineUpdate901.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 9.5:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 10:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\00 from the machine.
Download InstallShieldEngineUpdate1000.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\01 from the machine.
Download InstallShieldEngineUpdate1001.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 10.5:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
Download ISScript1050.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\50 from the machine.
Download InstallShieldEngineUpdate1050.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 11:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
Download ISScript11.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\00 from the machine.
Download InstallShieldEngineUpdate1100.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
Post relates to: Treo 680 (Unlocked GSM)

Problem installing Palm desktop... Please help!

Similar Messages

Maybe you are looking for