Problem Installing Photoshop CS4

My operating system is Widows Vista Home edition, 32 bit. I meet the Photoshop system requirements for RAM etc.
I purchased the Photoshop Elements upgrade version of Photoshop CS4, as I have a brand new copy of Photoshop Elements 6.0.
I attempted to install CS4 outright, but when I entered the serial number for Photoshop Elements 6.0, I got the following message:
"The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade."
I called Adobe tech support regarding this issue, and they couldn't explain the problem to me, let alone a solution. The second time I called, I was simply instructed to install it as the trial version and call back again tomorrow!
I have since installed the trial version, and the exact same message appears when I attempt to insert my serial number. So as of now, I only have 29 days of CS4 left.
Any help is more than appreciated, thanks in advance,
Aelia

It sounds like we covered everything possible here. You're going to need
to call Adobe back and insist on speaking to a supervisor if the first
person you speak to gives you a hard time.
Make sure to get names and a case number. If you indeed purchased the
correct upgrade then you should be getting the help you need installing
and activating the software.
Good luck and please come back and let us know how you made out.
Bob

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