Problem installing photoshop cs6 from download.

I uninstalled my photoshop cs6  from my last machine a few months ago. I decided to install photoshop cs6 today from Adobe's download center(I did not have the original install). I went thru the install process and keyed my serial in, but it would not install CS6. It would only give me the option of CS6 EXTENDED.  Is Photoshop CS6 regular version part of the download now? Shouldnt I be able to "downgrade" extended to regular? Is there another download from adobe? I do not want to purchase a Cloud membership, as I am fine with my CS6.
Any help would be appreciated.
Regards
Brandon

I do not understand how the image you are showing relates to your problem of having a better version of the software than what you say you purchased.  You will have to contact Adobe Support to see if they can work out whatever the problem is, but I don't think they will consider it a problem if you are getting more than what you paid for.
I do not understand why you mention Photshop Elements... CS6 could not have been purchased as an upgrade to Photoshop Elements... it was never in the upgrade path as far as I know.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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