Problem installing Photoshop Elements 12 because message of invalid serial number

I punched the 18 digits number appearing on the reverse of the box. I bought the product at B&H. I got the message invalid serial number. How do I get the right one then?

See this link if you have a redemption code:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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