Problem Installing some apps through Creative Cloud

Hi, I keep getting this error (see below). Is there a fix for this? I am using Windows 8.1
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Bigpapy\AppData\Local\Temp\{329440C4-FE08-4776-B69E-48477BE46602}\Muse_2014_3_C C_LS24\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

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Cannot install any apps through Creative Cloud

I can't install any apps through creative cloud. Keeps giving me an error message when I select the Apps tab - Message says "to contact Customer Support".
I'm running a virtual PC, and want to install a trial version app to see if I like it better than my current Dreamweaver 5.
Thanks,
Joe

hi Manish,
I have Parallels 8 and Windows 8 installed. The message I mentioned earlier has disappeared, and now it's saying:
"Download error. Please contact customer support."
I attached a picture of the error message. Please let me know if there's anything I can do on my end to address the problem.
Thanks!

I want to see my app through Creative Cloud Installer, but they said there is an error??

I want to see my app through Creative Cloud Installer, but they said there is an error??

Te has dirigido a un Foro de Usuarios, en español.
Comenta por favor en detalle el problema. Gracias.

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Why is the time remaining going up as I install adobe inDesign through creative cloud?

Why is the time remaining going up as I install adobe inDesign through creative cloud?

Downloads have built-in "checksums" (I think that's the correct term that basically check to make sure the bits of data are being downloaded correctly.
Sometimes the previous check has to redownload the previous bits. That can cause the time to go up.
Also, it may be that your bandwidth speed is slowing down or lots of others are accessing the bandwidth.
BUT if the download goes way, way up—like instead of 12 minutes, it goes to 6 hours, something's wrong with the installation.

Re-install an app in Creative Cloud

Creative Cloud crashed during install of Flash Builder, which in turn ended up crashing Windows when I tried to end it. When I restarted, Creative cloud claimed Flash Builder Premium was "Up to Date".
However, the start menu didn't have it and the folder created in windows didn't have the exe or all the files. I deleted the files(including some in temp folders...I did a search since there was no uninstaller), uninstalled Creative Cloud, and reinstalled Creative Cloud. However, it still says "Up to Date" next to Flash Builder. I see no way to reinstall/uninstall.
How can I redownload Flash Builder? How can I fix Creative Cloud so it doesn't think I have it installed?
I tried phone support and they directed me here. Please note: I am trying to install the trial version of Flash Builder, not the paid version.

Please try uninstalling Flash Builder by going to Control Panel-> Programs and Features. After Flash Builder gets uninstalled, try installing it again from Creative Cloud. If uninstalling from Control Panel does not work, please download Cleanup script from adobe.com: http://www.adobe.com/support/contact/cscleanertool.html?promoid=GYTAU. Use it to remove Flash builder fropm Creative Cloud database on the system. After running it, restart Creative Cloud Desktop app, and Flash Builder should now be available in Apps Pane to Install.
Thanks,
Manjri Goyal

Cannot install any apps from Creative Cloud in corporate environment. Suspsected Firewall issues.

Hello all.
I subscribed successfully and easily to CC on my home PC (iMac) and downloaded a few apps. All is fine.
I wanted to download those same few apps on a remove machine I use several times a week (Win 7).
After many many attempts of trying to download CC and getting a generic error message, I learned it could be a firewall issue here at this work/office. I found this in Adobe's forums:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an FTP server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
Contact your company's IT department to obtain firewall or proxy information.
Configure your browser with proxy or firewall information.
Configure your corporate firewall to by-pass the servers. The following servers are accessed:
ccmdl.adobe.com:80
swupmf.adobe.com:80
swupdl.adobe.com:80
Having nothing to loose, I put in a request and had these addresses/ports opened up in our firewall. That seems to partially fix the problem.
Now the problem is the speed and traffic is so terribly slow with CC that nothing installs with out failing and giving error. For example, I am trying to install PhotoShop CC and it will take a couple of HOURS to even get to 10% and then it fails. Usually, it doesn't get that far. CC just gives me the generic message:
"Installation Failed - Learn More."
Download error. Press Retry to try again or contact customer support.(-7).
Our network admins swear that there is nothing wrong with the ports/firewall and yet all this works fine at my home. Can anyone offer any suggestions or advice? My internet connection here is fine. All other sites load and work fine. I simply cannot download any of the CC aps here with any reasonable speed.
Help!
PS - The URLs and ports ping just fine.

Hi RedBirdOBX1,
I'd recommend checking out the two pdf documents in the
Adobe Creative Cloud Service Access Documentation for IT section on this page:
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Adobe Creative Cloud Network Endpoints
Adobe Creative Cloud Controlling Service Access
and if you're still struggling this might be another alternative:
http://prodesigntools.com/adobe-cc-direct-download-links.html
Hope that helps,
-Dave

Installed most apps on creative cloud but now have to upgrade to 64 bit

Hi, I am am new to Creative Cloud, I succesfully (with patience) downloaded and installed 11 of the Creative tool apps available to me. I could not download Photoshop CS6, after many attempts. My OS is 32 bit and I was told I really should be running on a 64 bit. OK so I have the opportunity to upgrade but my question is:
Do I transfer these apps to the new system by CD or mobile drive or can I re-download them through the Adobe Application Manager through my account? I would expect I am only allowed the one download, your advice would be appreciated. Thanks.

Thank you John.
@Bunch3 - Photoshop has both 32-bit and 64-bit versions. The 64-bit version is recommended but you should still be able to run 32-bit Photoshop on your machine. If Photoshop is failing to download from the Adobe Application Manager (AAM) you can go to the Photoshop landing page http://www.adobe.com/products/photoshop.html and in the dark gray sidebar on the right click on the yellow Try button. Download the installer and run it. Sign in with your Adobe ID. The only shortcoming of this method is that AAM may still show an Install button for Photoshop.

Installing Desktop Apps from Creative Cloud | Learn Creative Cloud | Adobe TV

See how easy it is to download and install the Adobe Application Manager and all of the desktop applications that come with Creative Cloud membership.
http://adobe.ly/LAfHVh

I think there's a way to change the default directory. I'm not a admin or anything, just a normal user who works with motion graphics.
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     I don't mind too many safety notification pop-ups just as long its communicating with me. I worry that if I ended up with a virus and had to resort to using Safe-Mode and then System Restore on a PC, then all of my apps will be synced prior to the restore date file it must load will be removed without clearing the initial installation data which means that the AAM will still appear that my apps are "up to date" when they're not even installed on my PC!!

Downloading and installing desktop apps from Creative Cloud

This movie gives you a quick overview of how to download and install the Adobe Application Manager and all of the desktop applications that come with Creative Cloud membership.
Watch the movie (02:17 min.)

Completely agreed TristanSF.
Also, this page, https://creative.adobe.com/#apps, has a Download link for Gaming Tools that only gives an error and no download. I asked the support team via chat and I was told that he would recommend the phone service to me.
Wich I called and I was told they dont know at this time.
The download link takes you to this page: http://www.adobe.com/go/GamingTools
That link forrwards you to: https://www.adobe.com/products/gaming/tools.html
That link opens up a blank page and my web browser just tells me "Error on page" and leaves an Exclamation point inside of a triangle at the bottom left.
No download starts or stops, no activex prompt, nothing.

Downloaded apps through creative cloud, but cannot open?

I downloaded the creative cloud, and I'm trying to use the free trial (I have a class I need to use it for). However, even though I have downloaded apps, such as Illustrator, I am not able to open them. Any idea why this is?

There isn't an option to open the app at all. This is all I see when I open Creative Cloud.
If I click on "View Tutorials" it only takes me back to the adobe site, where the prominent blue button says "download"
When I click download, this is the screen that pops up:
My question is, if I've already downloaded and installed the program, as indicated in my Creative Cloud window, shouldn't there be a way for me to open the program as a free trial?

Problems with installing CC programs through Creative Cloud

I'm trying to download Illustrator CC but a window keeps popping up saying for me to close out the conflicting process/application for Photoshop ("Photoshop.exe"). So I closed out the Photoshop program, right clicked on my toolbar at the bottom of my screen to "Start Task Manager" then went to "Processes" tab, checked off the "Show processes from all users" box and scrolled down to find this "Photoshop.exe" file to end the process but I was unable to find it. Can anyone please help me with this? I need Illustrator as well as InDesign to download it so I can work on my various projects for clients. I'm working off of a Gateway Windows 7 laptop to do all of this.

EsJayFolks if you are unable to close the Photoshop.exe process then please reboot your computer. Please then apply the update prior to reopening Photoshop.

Do I need to uninstall CS5.5 before installing CS6 apps from Creative Cloud?

The video suggests you uninstall any Beta versions but says nothing about previous version of the apps.

Hi. I left CS5 on, installed CS6. There was a problem with the shortcuts but both CS6 and CS5 work. What I just found was that although files (.jpg in this case) opened through Bridge CS6 in Photoshop CS6, Windows Explorer still has CS5 associated with opening the file type. I could change that file type by file type but would guess there's a better way to get all file associations moved from CS5 to CS6. Thanks!

I can´t install some apps

I can´t install some apps of creative cloud because "aam" sais that they are updated (I made a bad installation before, unsitalled all aplications and installed all aplications one more time).

Ok, I uninstall the apps that I could´t install using the uninstallers in the utilities folder, and now there is no problem. All apps installed and all working. Thanks for the fast answers
El 08/05/2013, a las 18:57, David__B <[email protected]> escribió:
Re: I can´t install some apps
created by David__B in Adobe Creative Cloud - View the full discussion
Hi Camoque,
Yeah, uninstall all apps through the OS.
Are you on Windows or Mac?
This document might be helpful for uninstalling
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
-Dave
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When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as

When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as it needs to be installed!?!? It wasn't like this the last time I looked.

Hi,
Please refer to the help document:
Apps panel doesn't show installed Creative Cloud apps
Regards,
Sheena

Problem Installing some apps through Creative Cloud

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