Problem installing SSL certificate for CPS

I work at a medium-sized University, and we have used
Contribute 3 with CPS1.11 for well over a year. Recently, however,
the Contribute clients began having difficulty logging in to CPS.
At first this was intermittent, but is now constant. Adobe support
suggested replacing the CPS self-signed SSL certificate with a
genuine one, because apparently the self-signed certificate is
causing communication delays and timeouts.
I have the certificate, and am trying to use keytool (see
http://java.sun.com/j2se/1.4.2/docs/tooldocs/windows/keytool.html)
to install it, but it is asking me for a keystore password, which I
don't know. Apparently the standard defaults are "changeit" or
"passphrase", but neither of these work.
As a test, I created a fresh install of CPS and attempted to
list the keys in the keystore, but again was asked for a keystore
password and the defaults did not work. Adobe support suggested I
ask here. Anybody have any experience installing a certificate for
CPS?

Are you sure that the certificate needs to be installed to all users? Can you provide more details about the certificate and its purposes?
My weblog: en-us.sysadmins.lv
PowerShell PKI Module: pspki.codeplex.com
PowerShell Cmdlet Help Editor pscmdlethelpeditor.codeplex.com
Check out new:
SSL Certificate Verifier
Check out new:
PowerShell FCIV tool.

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    /* Style Definitions */
    table.MsoNormalTable
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