Problem Installing Zen Xtra Software Suite HELP

I have a Creative Nomad Jukebox Zen Xtra 40GB and I am trying to load my music onto it. I went to creative's site and installed the driver:
Creative Zen and Jukebox Driver Upgrade version .30.03
After installtion I connect the device for the driver to take effect.
Then the Autoplay feature of XP asked me what I wanted to do.
I selcted Synchronize media files.....using Windows Media Player v0
I got the error that:
Windows Media Player does do not detect any portable device. Connect your portable device, and then try again.
I went back to Creative's website and downloaded:
Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players
The current frmware v2.0.03
I went to install that and I got an error saying that:
Setup could not detect any portable device on your system.
Setup will now install the necessary drivers to enable your device to be detected
I selected OK.
It said Please remove any Zen Xtra devices before the installtion. I did.
Then it said Please reconnect your device for the driver to take effect. I did.
And I still got the Setup could not detect..... error.
Any idea's on what may be causing this? ThanksMessage Edited by dan-lemm200 on 05-27-2006 09:34 PMMessage Edited by dan-lemm200 on 05-27-2006 09:36 PM

Go to the Knowledgebase section and search for article "SID0053". Try the steps mention in it and see if it hel
ps.
Jason

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Zen Xtra software - need HELP!

Hi, Just bought a Zen Xtra 40 GB from a friend. I am totally confused about just about everything, and found today that the Nomad Primer has disappeared! But, my software question:
I am trying to figure out what software I need to update or install on my computer/player, etc. I don't understand if my firmware and MediaSource software is old or new or what?
I am running Windows XP Service pack 2, all up to date. The Zen I just bought is a year old. The firmware on it says it is: version .03.02. My MediaSource software says it is: version 2.02.06.
Do I need to update? If so, which updates do I need? If I install new firmware, will it erase all the music on my player? I am desperately trying to back up my Zen music library onto my computer, but everything keeps going wrong. Maybe it's my software?
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TBeatles67,
Go to the website and download the following updates.
. Drivers - Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB)
2. MediaSource update - Creative MediaSource Player/Organizer 3.30.2 (52.2 MB)
3. Nomad Plugin - Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
If you intend to update the firmware, just go for the version .xx.xx update that's available on the website. It shouldn't delete the files in the player but like any electronics device, anything can go wrong anytime so I would also suggest backing up your data/audio files in the player first just in case.
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I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
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Zen Xtra New Firmware Problems, Cannot install New Creative Software Suite after upgr

Hi?As with a previous post?http://forums.creative.com/creativel...essage.id=3535?I am having difficulty getting my Zen Xtra to bee seen by anything but Windows Media Player 0.. I have updated the firmware to the latest version, "reati've Zen and Jukebox Driver Upgrade version .30.03"?updatd the Device Dei'vers and rebooted?have XP sp 2?have updated and installed the Creative MediaSource Player/Organizer 3.30.2, software?but the "Creative Software Suite for PlaysForSure-enabled Zen Xtra Players" file?"[size="2" color="#3300ff">ZENZ_PCAPP_LB__40_03_MTP.exe" [color="#000000"]is not loading.. [size="2" color="#3300ff">[color="#000000"]?[size="2" color="#3300ff">[color="#000000"]When trying to install I see the Zen flash and the connected icon on the Zen flickers but then goes off and the install says "unable to find device"?I have unloaded and reloaded everything over and over.. even reset the OS on the Zen...?so the only thing that can load to my Zen is WMP 0.. which is not what I want...?please advise??Message Edited by grommit on 02-25-200606:26 PM
Message Edited by grommit on 02-25-200606:32 PM

I hope you are still here Grommit.
The reason why the new Creative Software Suite will not install is because the firmware you have is not the version the suite is looking for.
If you want to install the new Suite, you will have to update to the PlaysForSure firmware (2.0.03, I believe). However, if you do this, be aware that you will also have to download and install the latest Zen Driver, Creative MediaSource, and Zen Plugin for the MediaSource (all available in the download section) - also, once you start the firmware update on the Zen Xtra, you WILL NOT be able to revert back to a previous version of the firmware, and the drivers and programs on the install CD will not function with the new player at all.
Unless you use a subscription service with DRM mp3s, or have had issues with Playback Errors in certain mp3s, there is very little immediate need to upgrade.
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Hi just got a Zen Xtra and I belei've the Cd is corrupt as so i cannot install the software to transfer music to my player. Please could someone help me with a link to the software that i will need (bearing in mind i cannot install anything of the cd and so have no drivers either) or if you know another solution i would be greatful. I am running on XP if that is any help.Message Edited by Bedford on 2-25-2004 05:3 PM

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Hi...
i had bought a few weeks ago a Creative Zen Xtra with 60GB, i had bought it in Italy but with the different languages it isnt any problem to use it! The Zen Xtra is international isnt it's
My Problem is the Software, the CD where is in the package with the Zen Xtra cant open with autoplay and i cant open any software!
A have a few questions:
. With which programes i havo to load music from pc to the Zen?
2. It is a problem for the Zen that i dont have USB2.0 ?
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Duplicate post.

Zen Xtra Software not launch

hello - I have been searching the internet for over a month trying to find a solution to my Zen Xtra problem.
About a month ago, I launched the Creative media program to transfer files into my Xtra. The software just shut down. After repeatedly trying to get it to open, it comes back with a message. "Creative Mediasource has encountered a problem and needs to close. We are sorry for the inconvenience." Thats not very helpful. Ive uninstalled the original driver I got with the Zen - I reinstalled the software - and downloaded drivers from the Creative site. Nothing works. My player works fine - but I cant access the files to add/delete.
Is it all over for my Zen.
Any help would be appreciated.
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TBeatles67,
Go to the website and download the following updates.
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Jason

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hello everyone!!!
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