Problem joining the payment plan

Hello, I'm trying to join the payment plan to include  the amount outstanding bill which according to the following shown on the website is possible to do 
What you owe now. When you set up your Monthly Payment Plan we'll say if you need to pay some of what you owe first. We'll then divide the remaining amount by six, and add it to your monthly payment
However when I try to set it up online it won't allow me to do so, saying that the amount outstanding must be cleared first. To be quite honest I am not in a position to pay the amount outstanding but would be quite prepared to make an initial payment on a payment plan if only I could set it up. As I say it's not a case of won't pay rather than can't pay, please can someone advise, thank you  

As you have already found out, you can not get onto an online payment plan if you already owe BT money. They want you to clear out standing debt first because you are effectively entering into a credit agreement with them.
If you are having problems meeting your present bills you would be better to contact the Options Team and see if you can set up a payment plan that will take into account the outstanding debt as part of the payment. Call them on 0800.800.030

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