Problem Launching BPC for Excel in Terminal Services/Citrix Environment

Hello.
We are having an issue launching BPC in our terminal services/citrix environment. This is not the main way that users will be accessing BPC, but we plan to have it available for off-hours/off-site use.
Here are details on our environment.
1) BPC version: 5.0.502 (5.1, SP3, patch 4)
2) Env: 1 web/app server, 1 database server
3) SQL Server 2005 Enterprise Edition, SP2
4) Problem occurs sporadically for any user.
In some instances, launching BPC for Excel does not bring up the connection wizard, instead, an error message displays saying "Object Variable is not set". We then logoff, delete the terminal services profile, and logon again, forcing the creation of a new terminal services profile, and BPC for Excel will launch the connection wizard as expected. So it seems that the terminal services profile sometimes gets corrupted. Does someone know which Windows registry key would cause this situation so we can determine the root problem? Deleting the profile is not a practical permanent solution. This is only an issue in terminal services/citrix, no other environment.
I opened this with support, but they said it's my problem. I'd appreciate any ideas to solve this. Thanks, Nancy

Hello,
I have exactly the same problem too (Citrix / BPC 7.0M SP6 Client).
Do you have a solution regarding this issue ?
Thanks in advance.

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