Problem: LMS 3.2 SP1 do not connect to CCO for software and device updates

LMS 3.2.1
When I try to check Software and Device packages updates for LMS components, it fails with "Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details." diagnostics.
CSCOpx\log\psu.log shows that it fails with 404 error. Looking to wireshark capture, I see that software make GET to http://www.cisco.com, then GET to http://cco.cisco.com/cgi-bin/login, then GET to www.cisco.com/cgi-bin/WLAN/cwselectfile.cgi with some params, which result in "404 Not Found" error nevermind which product (Common Services, Campus Manager, RME, DFM or others) I try to get updates on.
Is there any patch or solution for it?

have you installed the patch for bug ID CSCto46927, yet?
the details form the Bug Tool Kit:
============================
Psu support changes from CCO to SPRIT
Symptom:
After the 16th of June 2011 LMS will no longer be able to download Software and Device Package updates, or PSIRT and End of Sale/Life information from CCO
Conditions:
Hosted services in Cisco.com that are being leveraged by LMS, for downloading the latest Software and Device Package updates, as well as the PSIRT and End of Sale/Life information are being migrated to a new framework and the old services will be retired.
This will affect all LMS 3.x and 4.x versions.
Refer to https://supportforums.cisco.com/docs/DOC-16806 for more information
Workaround:
Users of LMS 3.2.1 , 4.0 should install the patch that can be downloaded from cisco.com
Users of earlier version will need to upgrade to LMS 3.2 and then install the LMS 3.2 SP1 patch set before installing the patch   
=================================
the patch cwcs33x-win-CSCto46927-1.zip can be downloaded here

Similar Messages

  • LMS 4.0.1 fails to download SW and device updates

    Hi All,
    I have a problem downloading software and device updates for LMS 4.0.1.
    In the psu.log I get the following:
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SwUpdateAction : getUpdatesFromCCO]  : Validated Cisco.com credentials..
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com
    Hope someone can help.
    Thanks.
    Rgds,
    Jesper

    Hi Jesper,
    Download the Patch for thsi Bug CSCto46927. (lms40x-win-CSCto46927-0.zip ) for windows
    lms40x-sol-CSCto46927-0.zip  (solaris)
    I hope this will fix the issue
    Thanks
    Afroz

  • HT4623 please help - installed IOS7 and now I am having problems playing Words Free on my Iphone.  It gives me a pop up telling me to connect to ITunes but will not connect.  Cannot get out and have to continually shut down my phone and start over.

    please help - installed IOS7 and now I am having problems playing Words Free on my Iphone.  It gives me a pop up telling me to connect to ITunes but will not connect.  Cannot get out and have to continually shut down my phone and start over.

    Hi, jeantwin.
    Thank you for visiting Apple Support Communities.
    The steps in the article below may help you resolve the issue with push notifications.
    iPad and iPod touch: Unable to use YouTube or Push notifications
    http://support.apple.com/kb/ts3305
    If the issue persists, try signing out of your Apple ID and then sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    Cheers,
    Jason H.

  • How i fix the problem on windows 7  itunes could not connect to the iphone because an invalid response was received from the device

    How i fix the problem on windows 7  itunes could not connect to the iphone because an invalid response was received from the device

    take a look at https://discussions.apple.com/message/24243668#24243668.  i had this problem and that solved it for me.

  • I have installed photoshop elements 12. when I try use the editing features it said that i must login to Adobe to register the product. but each time i try to it said there is a problem. help the problem stated that the internet is not connected, but that

    i have installed photoshop elements 12.
    when I try use the editing features it said that i must login to Adobe to register the product.
    but each time i try to it said there is a problem.
    help
    the problem stated that the internet is not connected, but that is not the case.

    I had the same issue and I'm running Windows 7.  Tried working with technical support for several hours but they were no help.  They just had me doing the same things over and over, offering no real answers.  I finally got fed up and have decided to return my product for a full refund.

  • WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none receive

    Hi,
    WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none received"... Help
    I have tried network diagnostics which doesnt help... The only other ting is, when I woke the computer up it said tat another device was using my IP... My wife had plugged her phone into the computer to charge etc but even when i turn wifi off on the phone there is no change... also in settings on the phone the IP address is different...

    The answer to your question is - neither!
    Your PC should to configured to obtain an IP address automatically, and to obtain DNS server IP addresses automatically, from the Airport Express. This is the way Windows (and Macs for that matter) are configued by default, and that is the way most people have their computers set up. If you manually configured your PC's IP address to be the same as your wife's Mac, it certainly explains why your PC is not able to access the internet.

  • Another Problem with my Apple products "iTunes could not connect to this iPhone. This device is no longer connected."

    when connect my ipad a my rmbp 15" appears this message "iTunes could not connect to this iPhone. This device is no longer connected." and ipad  is connected and disconnected all the time. but when connect the Ipad in my rmbp 13" not have a problem.
    Please I need help. i hope not to have another disappointment with  apple product.

    iTunes could not connect to this iPhone. This device is no longer connected.
    iPad 2 7.1.2
    iTunes 11.3 (54)
    iMac 27 in 10.9.4
    Follow these steps to resolve your issue for iPads
    Troubleshooting time is about 30 minutes - 1 hour
    Step 1
    Unplug the usb 2.0 cord from the 27 in iMac and iPad 2 64 GB (or what ever version you have) Power down the iPad
    Step 2
    Select your HD (Hard Drive) ( I did  this form my desk top)
    Next select the applications folder, Next right click the iTunes icon and select show package contents, select Contents.
    1.     Next select info.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
    2.     Next select pkginfo, right click and select move to trash. (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
    3.     Next Select version.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
    4.     Remove "iTunes" from your dock
    5.     From the Finder, choose Go > Go to folder.
    6. Type the following and then press Return:
/var/db/lockdown
    7. Choose View > as Icons.
    8. The Finder window should display one or more files with long alphanumeric file names.
    9. In the Finder, choose Edit > Select all. Then, choose File > Move to Trash. Enter an administrator password if prompted.
Note: Do not delete the Lockdown folder itself.
    Delete only the files contained inside the Lockdown folder.
    Step 3
    Follow the below steps to troubleshoot the issue.
    1. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/LaunchDaemons
    2. Click Go.
    3. Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the Trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.) If you DO NOT HAVE file "com.apple.usbmuxd.plist~orig" I DELETED THE FOLLOWING (com.apple.usb.plist)
    4. In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.) You may be presented with the following message “iTunes” can’t be modified or deleted because it’s required by OS X.) Do not worry click ok and proceed troubleshooting
    5. Choose Go > Go to Folder. Enter the following location into the text field that appears:
/System/Library/Extensions
    6. Click Go.
    7. Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
    8. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/PrivateFrameworks
    9. Click Go.
    10. Locate the folder "MobileDevice.framework" and drag it to the Trash.
    11. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/LaunchDaemons
    12. Click Go.
    Step 4
    Goto your hard drive in the finder
    1.     Goto Library
    2.     Goto Launch Daemons
    3.     Throw this in the trash: com.ghughes.wifisync.root.plist and anything with the words iTunes
    4.     Goto Library
    5.     Goto Application Support
    6.     Throw this in the trash: Wi-Fi Sync (it's an entire folder) and anything with iTunes
    Step 5
    (Before restart book mark the link command and D). Restart the Mac.
    Download iTunes and reinstall it. After the install, connect the 2.0 usb device to the iPad 2 while the unit is still powered off, next connect the 2.0 usb cord to iTunes, power the iPad on. iTunes will read the device and ask to trust device, select continue. Backup the iPad device to the 27 in iMac.
    Step 6
    Please Rate if it helped you! After that have a cold hard drink and enjoy the day

  • ITunes could not connect to this iPhone. The device is no longer connected

    A few days ago, my iPad 3 A1430 screen turned black. Siri was still there but very slow to respond. The following day, the screen display returned (the usual green background colour but a much smaller display and not a single icon present). Siri was back up to speed, could play music, display info but could not respond to calendar enquiries etc. The iPad would switch off but not reboot. I let the battery level drop to zero then re-charged: iPad now working again.
    Wanting to back-up my iPad, I ran iTunes version 12.1.0.50 on iMac (Yosemite 10.10.2). I have PCemulator installed and when the iPad connection was made, I received the usual screen prompt for which to connect to Mac or PC. (The problem starts here: - the prompt was flashing on/off). I selected Mac & received the  message “iTunes could not connect to this iPhone. The device is no longer connected”.
    Rebooted PC and iPad, connecting iPad offers no device prompt, only the same error message.
    Successfully backed up iPhone 6 using iTunes.
    Upgraded iPad software to IOS 8.2 and connected again. No effect, same error message.
    Looked at various Apple posts but couldn’t find a solution. After several iMac & iPad reboots, eventually managed to back-up my iPad and in the process lost all my iPad music built up over the years on my old PC. Managed to recover these music files from my old PC and load them onto iTunes on my iMac. Tried to sync my iPad but back to error message “iTunes could not connect to this iPhone. The device is no longer connected”.
    Any solution?

    I have the same problem. In fact when I plug in my iPad 2 updated to ios 7.0.4 I get that same message and it crashes my entire system - forcing me to reboot.

  • TS3899 my iphone does not connect to my email provider and fetch my email.  I have set up a new account but get the message "server is unavailable"..I have been getting emall ok previously, this occurred when I changed my password on my email account

    My iphone does not connect to my email provider and fetch my email.  I have been getting emall ok previously, this occurred when I changed my password on my email account. I have "set up a new account" but get the message "server is unavailable". I have tried several things but to no avail. Does anyone have the solution?
    Thanks

    Did you ever fix this problem? The same thing happened when I just changed my kids passwords and now can't access their mail on their iPods or my iPad but I use the same email provider and mine is fine however I did not change my password.  If you fixed it how did you?

  • TS1559 My iPod is not connecting to the Wi-Fi and it is grayed out, so i can't click it to see what is wrong. I tried what apple says to do if this happens, but it still is not working. What do I do?

    My iPod is not connecting to the Wi-Fi and it is grayed out, so i can't click it to see what is wrong. I tried what apple says to do if this happens, but it still is not working. What do I do?

    See:
    iOS: Wi-Fi or Bluetooth settings grayed out or dim
    It is frequently a hardware problem and an appointment at the genius bar of an Apple store is in order.

  • Connect iPad to MAC computer and get this message: iTunes could not connect to the iPad because the device timed out.  ??

    Connect iPad to MAC computer and get this message: iTunes could not connect to the iPad because the device timed out.  What is the likely problem???

    Eject the iPad, quit iTunes, restart the Mac and reset the iPad and try again. Use another USB port on the Mac if you have a free one to use.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Let go of the buttons and let the iPad start up.

  • "iTunes could not connect to this iPhone. This device is no longer connected."

    This is the third time in a week I've had iTunes get stuck with a message saying "iTunes could not connect to this iPhone. This device is no longer connected.".
    I keep hitting "OK", but the message continues.   Force quitting and then restarting iTunes does nothing.   Force quitting and turning off my iPhone did nothing.   I think I need to shut down my iPhone and then reboot.   That's what I did the other two times.
    Is there a permanent fix for this problem?

    It's an iTunes 12 bug... Not sure who's responsible for usbmuxd at Apple, but they should be fired! This was extensively discussed and worked out here: itunes 12 will not recognize iphone
    All credit to oskapt, who's post detailed the entire issue. The short version is a recent version of usbmuxd has a programming error that leads it to never close any connection. At the same time, it's constantly making new connections too. The end result is this background process actually hits the built-in UNIX limit on open connections by a single process (to prevent bugs like this from ultimately crashing an entire computer), and is blocked by design from functioning after that point. Once usbmuxd fails, iTunes can't see your iOS devices.
    The fix is to quit usbmuxd, either via Activity Monitor or Terminal. It will automatically relaunch, and work again until it hits the limit. That thread has several suggestions for automated scripts to run every 24-48 hours to prevent this. Hopefully an OS X or iTunes update will fix this, but it's been known for several months so far without any action on Apple's part. You'd think they'd want to make their flagship products actually "just work" together.
    Then again, quality control at Apple has been going downhill for quite some time and is now getting pretty embarrassing. See this (somewhat off-the-cuff and hyperbolic) post by Marco Arment or this (more reasonable) post by Craig Hockenberry for the take of two third-party developers concerned for the drop in Apple's software quality lately.
    Hope this fixes it!

  • HT4796 mac sees PC, PC not connecting to mac for Migration Assistant

    mac sees PC, PC not connecting to mac for Migration Assistant - Passcode screen is not coming up on PC, just sits in waiting for Mac to connect, forever....

    Hello metehangunaydin,
    Please try the below steps so that you may atleast  be able to print.
    1.Click Start button on the Computer .
    2.then click on Control Panel .
    3.then Printers and Faxes
    4.On top-left, click on Add a Printer
    5.Click on Add a Local Printer
    6.Then while "Use an Existing port" is selected , select "Virtual USB port ... " then click Next
    7.from the Manufacturer list, select HP, and then under Printers list select Deskjet 990c" , then Click next and complete the wizard
    Now try printing . It should work.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Creative cloud said I'am not connected to the adobe server and now i cant download the programs? What do i have to do?

    Creative cloud said I'am not connected to the adobe server and now i cant download the programs? What do i have to do?

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I have an ipod classic original and it will not connect to itunes for me to sync new music

    i have an ipod classic original and it will not connect to itunes for me to sync new music

    The first two generations of iPod (that used a standard 6-pin Firewire cable) don't work with Windows. There was a workaound through MusicMatch for the second-gen, but I have no idea if that software is still available, or even if it will install on a modern copmputer (Windows ME, 2000 and XP era).
    If instead of original, you mean the first model that got labelled as "classic," with a dock connector, if you describe exactly what appears on both the iPod and the PC screen when you plug it in, somebody might be able to help you. My first recommendations would be to (1)try a different USB cable, to see if that's the problem, and then (2) try synching with a different computer, to see if your PC is the problem. If neither of those result in success, then the community here can help you to try troubleshooting the iPod itself.

Maybe you are looking for

  • COST CENTER CHANGES FOR OPEN PO REQUIRE BEST APPROACH HOW TO DO IT

    Dear All, we are changing the cost center for open PO's kindly tell us the best approach how to do it for all open PO's line items for open PO's are 4000. we will totally block the old PO's and change the PO's with NO GR and IR immediately, but what

  • Problem releasing webservice for runtime in non-modifiable client

    Hi    I created a webservice definition ( virtual interface & all dependent objects )  in a development client ( client- A ) of a ECC5.0 instance. Now, we have another client ( client-B ) in the same server that we want to release the webservice for

  • Help needed with Iphone emailing

    Hi guys, After many hours searching the net and these forums I still can't find the right answer to my question. Therefore PLEASE help me! I have an email account with Go daddy (I beleive it is a POP account type). I use this email for business purpo

  • 10.1.0.5 32bit - 10.2.0.4 64bit x86 upgrade on Windows

    Can anyone think of a way of getting from 10.1.0.5 32bit to 10.2.0.4 64bit x86 without an intermediate step through 10.2.0.4 32bit? My problem is hardware capacity and downtime ... I don't want to disturb my existing production 32bit environment for

  • Missing Subject line in Email after 10.6.4 upgrade

    I upgraded my OS to 10.6.4. Now my email has no Subject index line. It just shows a new mail blue dot or a half circle arrow symbol (refresh). How do I get the Subject line in the new Mail App.? Tried to use the prior Mail.app, but won't work with th