Problem loading desktop software to my computer...

smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

You might need to do a clean uninstall of Palm Desktop, followed by reinstallation. Clean unininstall instructions can be found in the Windows Hotsync board in the top "stickied" section.
Then, reinstall either version 4.2 (from here: http://palmone.r3h.net/downloads.palmone.com/700p_PDT42.exe (double secret) ) or version 4.1.4E from the Palm support site.
This really goes in the Windows Hotsync board to where I am moving this thread.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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BB 9790 firmware download problem via Desktop software

Hi , i am using desktop software to download firmware 7.1 for BB 9790 and i always have a problem of the firmware download bombing out at around 95 percent of the total download, and the error says my i must check my internet but there is nothing wrong with my internet.
i have loaded the latest Desktop software but still get the same error, Help!!

Hi and Welcome to the Community!
You can bypass the Desktop Software automated download by, outside of the Desktop Software, first downloading, from the official download portal, the OS package you desire:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Then, install that package to your PC. (If the package is from other than your carrier, you will need to delete the VENDOR.XML files.) Now run the Desktop Software and it should offer you this specific BB OS update.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem with Desktop software

I am developing an application that uses the desktop software USB COM interface to the device. I noticed in task manager the handle count of the BBDevMgr.exe module grows. At first I thought it was a problem in my application but I also noticed the same behavior while just have the Desktop application active.
Is this a known problem? I noticed the performance of my application decreases over time and believe it is related to this.
I am running 4.7.

ENGLISH:
SOLVED: Hi, here's the fix. I've had this problem since Version 5 and it's the same problem in each of the versions. In Setup.ini, RIM put this line:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
See where the problem is? %TEMP% could have spaces in it. Thus the install bombs out. To correct, edit line to look like this:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
Or
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Cheers from Ciudad Bolivar - Venezuela
P.S. I appreciate if you tell us about your experience using this solution.
ESPAÑOL:
RESUELTO: Hola, aquí está la solución. He tenido este problema ya que desde la versión 5 es el mismo problema en cada una de las versiones. En el archivo SETUP.INI, RIM colocó esta línea:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
¿Ya ven dónde está el problema? %TEMP% podría tener espacios en él. Así que la instalación estalla. Para corregirlo, editen la línea para que se parezca a ésta:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
ó también
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Saludos desde Ciudad Bolivar - Venezuela
P.D. Aprecio si nos cuentas acerca de tu experiencia utilizando esta solución.

Problem with Desktop software synchronizing Outlook 2010

I have 2 new computers;
Dell Inspiron One running Windows 7 (64) bit and Desktop software works fine with Outlook 2010.
Samsung R530 laptop running windows 7 (32) bit and Desktop does not link to Outlook 2010.
I have tried installing version 6 which did not work. I have also tried starting with version 5 and upgrading and this also does not work.
Any suggestions would be welcome.
Solved!
Go to Solution.

Many thanks, it now works the problem was down to a version of Front Page 2003 corrupting files in Office 2010. Deleted Front Page and repaired Office and now all works well

Installation problem - BB Desktop Software 6.0.1 - msiexec.exe

Hi! My name is Alex and I come from Greece.
At the beginning of installation and after the country choice I get this message from the windows installer :
AppName: msiexec.exe AppVer: 4.5.6001.22159 ModName: msihnd.dll
ModVerQ 3.1.4001.5512 OffsetQ 00036935
And the technical informations of the report are :
Are there any suggestions?
Thank's!

Yes, that would be confusing. If memory serves me correctly (no guarantee of that!!), XP was built on the NT kernel, so perhaps the RIM error message is making inquiry about your system at a different level. But I've no idea further than that...
Perhaps if you tried an older version of the RIM software? You can download supported versions here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
If you install, remove, reinstall a bit, sometimes things get messed up. Here is a KB that discusses a clean uninstall procedure:
KB02206How to perform a clean uninstall of the BlackBerry Desktop Software
Also make sure you are logged into the PC on an account with full admin rights...sometimes that makes a difference as well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Anyone elsed having problems with desktop software V7.0 Bundle 2048?

Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
Solved!
Go to Solution.

vwipm53154 wrote:
Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Problem loading Desktop 6.2.2 after HS problems

Have already posted to my hotsynch problems and have received no comments. As a last resort I tried to upgrade to Desktop 6.22 but keep getting an error message "pfg Synch Mgr: Unable to load synch20.dll. What should I do? (PS: on my other posting someone labled me as "KUDOED". Does this mean I'm to be stoned and flogged or what?)
Post relates to: Palm TX

Sorry I missed your post.
I installed 6.2 over the original 4.2 but didn't help.. Uninstalled 6.2. and reinstalled 4.2. Also did some clean uninstalls. Nothing helped.
I'm using XP (HE) and Palm Desktop 4.2 (via original CD supplied with T/X. PC is a Dell 3 GB machine.
Just noticed I'm getting flickering of the Palm Device icon in Windows Device Manager. Never really looked at Device Mgr before and therefore never noted flickering previously. I changed to new HS cable and also switched USB ports but still had HS problem. Shouldn't that icon stay stable? Device hardware problem? My Palm M125 icon stays stable working in same USB ports as T/X.

Synchrony problem with Desktop software

When I try to connect my BB9003 with my PC with Windows 8, I cannot synconize. It says : CRADS Database Error : (C:\users\jacques\Appdata\local\ Reaserch in Motion\BlackBerry Desktop\XCPCSync.OEM\Sync SDK209.601\Translators\RimBB\Contract{3CC232FA4FAD4706B6565A2CF16C8192}.adt) is not open.
What could I do ?
Jacques Gautron

Hey jacgautron,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue we will need to gather some logs to find out what is causing the synchronization error. Please contact your network service provider and ask to be transferred to BlackBerry.
I appreciate your patience.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Problem loading Photoshop Elements onto new computer after I had to retire old one!

I need to know if there is a way to get a new download of my Photoshop Elements I have the code number but my DVD will not run.

Which version of PSE?

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

Synchronization failure after upgrade to Desktop Software v.7.0

When trying to synchronize with Outlook after upgrade to Desktop Software v.7.0 got a message "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string". The other options like device backup, synchronization of images and videos, file transfer, work fine. I am on BB Bold9700 (v.6.0, 2949) and Sony Vaio with Windows 7. The direction of synchronization does not matter and the same error pops up when e.g. only Tasks are attempted to synchronize.  There were no problems with Desktop Software v.6.

Hello again.
I have a few ideas...including the registry cleansing that you did not do, along with the other things in that thread that you may have skipped over.
In addition, hHere is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Desktop software crashes when I connect Bold via USB cable

I start version 5.0 of Blackberry Desktop Software. All the icons come up. I then plug in my Bold, the desktop software picks up the PIN number, and then I get the window that says Desktop software has stopped working and will shut down.
I found the instructions for a clean uninstall of the desktop software. I followed them and then reinstalled Desktop manager. No change in the problem.
Desktop software was working just fine until I got a nasty virus. I ended up installing a disk image from several months prior to get rid of it. Ever sense the new image, I can't get the desktop software to work.
Any suggestions? Thanks.

I visited that link a couple of times, but it hasn't been of much use because the thing about my problem is that my phone is connecting and disconnecting rapidly, but works with other laptops with the same usb cable just fine, also if I connect another USB cable such as my hard drive it works great. What I don't get is why does my phone connect to other computers with the same USB cable well but not mine, and when I connect something else to my computer it works just fine too. What can I do now?

Running/Installing Blackberry Desktop Software 6.0 or 6.1

I had been using version 6.0 to sync my phone with my PC but ran into problems until I upgraded a patch, I think, leading to version 6.1. Recently even that program failed to sync, so I removed the Desktop software from my computer and downloaded 6.0 again, hoping that the problem would be resolved. However, now, the software crashes upon start up!!!
Does anyone know what is going on? Is there an older version I can download? Or, is there something wrong with my computer?
Bret

I had been using version 6.0 to sync my phone with my PC but ran into problems until I upgraded a patch, I think, leading to version 6.1. Recently even that program failed to sync, so I removed the Desktop software from my computer and downloaded 6.0 again, hoping that the problem would be resolved. However, now, the software crashes upon start up!!!
Does anyone know what is going on? Is there an older version I can download? Or, is there something wrong with my computer?
Bret

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

6.2 palm desktop software for windows 8

I just purchased a new tungsten e2 brand new not knowing that the software wouldn't load on windows 8! Is there some way around this so I can use my new palm and all it's devices I can't load 6.2 desktop software on the computer so it's useless hopefully somebody can help please!!

Hello Mech7010, Welcome to the HP Support Community!
The E2 was discontinued many years ago - I'm surprised you found a "brand new" one...
Palm Desktop 6.2 does run on Win8. Please view the sticky post at the top of this section titled, "64bit Windows USB drivers for Palm Desktop". You will need to download and install new drivers. Follow the directions in the post.
WyreNut
I am a Volunteer here, not employed by HP.
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Problem loading desktop software to my computer..​.

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