Problem loading email address

I have an email with a private domain, so am selecting "other" for type of email. Once typing in the email address and password, I get the error "Mail couldn't sign in. Please try again". I am using the correct details. Could someone advise please?

Abi99 - no I don't, it is with a proper hosting company. My email address is basically myname@mysurname - but I am only asked for address and password, never having gone beyond this stage. I have been able to do this on 3 other brands in the past, but having lost/broken them, got the Nokia 311 as an interim measure. 

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