Problem loading office 365 university

I have just purchased a MacBook Pro 15" w/Retina. I also purchased Office 365 University. I followed the instructions included with the Product Key and it appeared to load (i.e. the icons appear across the bottom of my screen). However, when I attempt to open any of the icons I get the same message asking me to enter the Product Key again and it tells me it is invalid or I get a message asking me to enter my Microsoft UserID/Password and it tells me it is invalid. I have no idea what I am doing wrong or why it won't accept the Product Key which is being entered correctly. If anyone else had an issue similar to this please let me know what you did to correct it. Thanks!

That is not an Apple product. You need to contact Microsoft for support.

Similar Messages

Office 365 University Error Opening All Products

I am a student at OTC in Springfield, MO. I just purchased Office 365 University Edition today, as it is required for my courses. So, it took forever to download, because my internet is slow. When it was finally done, I could not open any of the programs,
when I tried, I received a message saying, "Windows detected an error with Word, Excell, PP, etc..", then forced me to close my programs. After hours of research on the forums here, I discovered the culprit was a program that came with my Epson printer,
ABBYY-FineReader... I can't even begin to understand why that program would keep me, and everyone else, from using our Office products we paid for. It is extremely frustrating, and time consuming to fix, if you don't know the issue right away. All I
am here to say is, everyone who purchases Office 365/Office 2013 or any other Office product, needs to be informed about this issue, because a lot of people have Epson printers, and not many people would think to research this online like I did. I really hope
for your company's sake, that your team can make a conscious effort to inform people of this problem, to save huge frustration, and I am more than certain, unnecessary returns of your product. I am sure you can understand this request, and I am sure you have
all seen how many people are having this issue, many of which were left unresolved, and most likely returned the product. Thank you for your time.

Hi,
Thanks for your post.
For a start-up issue of Office applications, usually, you can start the troubleshooting with the
safe mode or Windows clean boot
to narrow down the issue.
If issue persists, please post back with more informations, then we will have a further investigation.
I definitely understand the frustration you are having with it and thanks for your feedback. Whenever you have any questions about our products, you can post in the dedicated forum. Our engineers will try their best to help you out.
Thank you and much appreciate your understanding.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 University offline installation

I have got an Office 365 University subscription and I need help in installing Office 365 offline. After a bit of searching I found out that I can use Microsoft Office Deployment Tool for Click-to-Run. But I don't know which Product ID I should give
in the configuration file as Office 365 University is unavailable in the list given on this website -
ht tp://support2.microsoft dot com /kb/2842297
(I had to substitute the link with space and words because I was getting an error stating body text can't contain links.)

I haven't tried it, but, O365University seems to be the same features as O365Home(Premium), so maybe this ProductID might work?
O365HomePremRetail
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Hi, I need the program of access from the office, so i'm going to but the Microsoft office 365 university, will i have to but any other program to use the access from my mac? or to open any database that I will have did from any other computer (not mac)?

hi, I need the program of access from the office, so i'm going to but the Microsoft office 365 university, will i have to but any other program to use the access from my mac? or to open any database that I will have did from any other computer (not mac)?

There has never been a Mac version of Access. Microsoft never created one, realising that it was very inferior to the FileMaker Pro database application.
So if you must run Access you will have to run Windows on your mac.

Can a faculty of an educational institute in India purchase, install, and use 'Office 365 University' in computers (desktops or laptops) provided by the Institute or University?

Can a faculty of an educational institute in India purchase, install, and use 'Office 365 University' in computers (desktops or laptops) provided by the Institute or University?

This may be of use: Education software licensing | Adobe Buying Programs.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Microsoft Office 365 University

My Microsoft Office 365 University, suddenly shut me out of all my word, excel, etc. documents, and won't let me re-enter my product key so I can get back on them. Also it freezes everytime I try to log into my subscription. I feel like I have tried everything, i just really need it to work before spring semester starts

Questions about Microsoft products are best asked in Microsoft's own forums.

How does installing Office 365 University on two macs work?

How does installing Office 365 University on two macs work? Would i be able to install it on two macs and use them both at the same time?

This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
http://www.officeformac.com/productforums

Problem: Firefox + Office 365 + PDF

Hi, I seem to have found a tricky problem with Firefox 23.0.1, Office 365, and PDF.
After multiple trials, the problem occurs only when I try to attach a PDF to an email (using Office 365) while using Firefox.
After attaching the file to the email, the PDF attachment becomes corrupted.
If I try to open the PDF I created by downloading it back from the email to my desktop I get this Adobe message: "There was an error opening this document. The file is damaged and could not be repaired". The same file, before the uploading process, could be opened smoothly.
Apparently:
1) It happens with all PDFs.
No change observed if I use PDFs from other people's computer. No change observed if I save or "print" them from a .DOC version. No change observed if I attach PDF found on the internet (scanned images, documents etc.). In all cases, the problem OCCURS.
I tried by attaching other files (.docx) = NO problem observed.
2) It happens only if I download the file back to the desktop or if open the file with Adobe through Firefox after it has been uploaded/attached to the email.
I tried opening the file (after it has been uploaded/attached) with the Office 365 preview mode = NO problem observed (I can preview the PDF).
I tried opening the file with Adobe Acrobat X Pro = the problem OCCURS.
I tried opening the file with Adobe Reader XI = the problem OCCURS.
I tried deactivating/reactivating the Firefox Adobe Reader plugin= the problem OCCURS.
3) It happens with Office 365 only.
This is the webapp used by my University mail account.
I tried with Firefox 23.0.1+ my Hotmail account (which uses a very similar Outlook.com webapp) = NO problem observed.
I tried with Firefox 23.0.1+ my Gmail account = NO problem observed.
4) It happens with Firefox 23.0.1 only.
I tried using IExplorer + Office 365 account = NO problem occurs
I tried using Google Chrome + Office 365 account = NO problem occurs
5) It is a recent issue, probably related with newest Firefox version or newest Office 365. I've updated Firefox few days ago. In the same days the University has upgraded to the latest version of Microsoft Office365. Before the updates no problem had been observed.
My guess: something happens to the PDF file when it goes through Firefox+Office 365 (coding issues?)
I use Windows 7 Home Premium (SP1) 64 BIT

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Linking Office 365 University to my Skype Account for 60-world minutes

I have a free subscription to Office 365 through my university but I cannot claim my Skype 60 world minutes. I have tried linking my Microsoft Office account with my Skype account but the minutes are not available. What should I do to claim the minutes?

By George,l think I've GOT IT!. Here's a link to the instructions for linking your Microsoft account to your skype account https://support.skype.com/en/faq/FA12230/how-do-i-link-my-microsoft-office-365-account-with-my-skype...
Sign in to your microsoft account.
Hit the activate button on the skype minutes.
Be sure to scroll all the way down to claim them.
Wait about 10 minutes and they should be showing in a sidebar when you sign into skype. Try making a call to a landline or mobile.
If they aren't being applied, it may be because you are calling outside the 60 eligible countries or regions.
I DID this and actually used one of my minutes! Yippee!
I'm no whiz so you should be able to do it too.
The problem with these giant companies that have us all by the short and curlies is that what they mean by support is "figure it out yourselves"... it's an exercise in self-reliance.

Excel problem in Office 365

Hi Team,
I am using office 365.I am facing a problem in excel.When I create a excel file and save it.After saving when I am Going to open that file,it is showing as blank(Mirror) file.But same file I am opening in new excel file than its open.So kindly solve my problem
as soon as possible.Because,cause this problem I am not able to open any excel file.
Thanks & Regards
Manish Singh

Hi,
According to your description, please try the following methods:
Click File tab >Options >Advanced >Scroll down to the General section >Clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
Go view tab> arrange all >check in "windows of active workbook"
Repair Office( Programs & Features > Microsoft Office > Change in the Windows Control Panel)
Regards,
George Zhao
TechNet Community Support

Problem adding Office 365 Preview

Hi all.
Just getting started with Siena here. Have a little problem I hope you can help me with.
When I try adding the Office 365 Preview data source I just get an error: "Something went wrong :( Check if you have network connectivity or permissions to register an application. Contact your administrator if the problem persists."
I already checked forum/Google and release notes, but can't find any information on this error.
Network connectivity is okay, so I guess I don't have access to register an application. Where do I go to give myself that access?

were you able to fix it? I am experiencing same issue.

Problem with Office 365 Home - Setting up mail account

Would like to use Office 365 Home with SBS 2003 ? Will this work ?
Receive an error "The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance"
Thanks

Hi,
Based on the description, you wanted to create Outlook profile to connect to Exchange 2003 on SBS 2003. But you got error message. Is it right?
What’s your Outlook version?
Office 365 Home is compatible with only Windows 7 or later, and Mac OS X 10.6 or later. And Outlook 2013 doesn’t support Exchange 2003.
For more detailed information, I recommend you ask in Office forum which is staffed by more experts specializing in this kind of problems. You might get better help there. Thanks for understanding.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Best regards,
Belinda Ma
TechNet Community Support

PROBLEMA CON OFFICE 365 - OUTLOOK-

BUEN DÍA.
ESCRIBO EL PRESENTE, PARA SOLICITARLE SU APOYO TÉCNICO, YA QUE UTILIZO AL 100% EL OUTLOOK EN LA VERSION DE OFFICE 365, Y HACE COMO 1 SEMANA HA PRESENTADO PROBLEMAS, LENTITUD EN CAMBIAR DE CORREO A CALENDARIO, O PARA VISUALIZAR CORREOS O CITAS AGENDADAS, SIMPLEMENTE APARECE EL PUNTERO DEL MOUSE DE COLORES, COMO SI ESTUVIERA LEYENDO Y ES MUY TARDADO CAMBIAR DE UNA PESTAÑA A OTRA, ESTE PROBLEMA SOLO SE PRESENTA EN OUTLOOK.
SIN OTRO PARTICULAR LE SOLICITO SU AMABLE RESPUESTA YA QUE ESTOY ME IMPIDE CONTINUAR CON MIS TAREAS DIARIAS.
SALUDOS CORDIALES.
GRACIAS.

As Office is not an Apple product, I strongly recommend asking in the Microsoft Office:Mac forums here:
Office for Mac
Everyone there is a Mac user AND an Office user, something you can't say about Apple's forums. You will get the fastest help there and I think you will find the contributors more than helpful.

Problems Using Office 365

Hi,
I have been using office 365 small business premium product. Since last 3 days I am facing problems with all the Office products. I was using Microsoft Word, and I was prompted to install "Proofing
Tool" which I installed. After that Outlook is giving a message "An OLE registration Error occurred. Please re-install" whenever I press Send/Receive button. Since then Word and Excel are also giving problem. I have uninstalled the Proofing
Tool but the problem persists. Please assist urgently.
Regards

Hi,
You may need to register ole32.dll and repair Office to solve this problem.
To register ole32.dll, please follow the steps below:
1. Press Win + R, type "cmd" in the blank box, press Enter.
2. In the Command Prompt, type Regsvr32.exe %Windir%\System32\Ole32.dll and press Enter.
3. A regsvr32 window popups, that tells you that the DllRegisterServer succeeded.
Then please go to Control Panel -> Programs and Features, try repairing Office, check if this helps.
Regards,
Melon Chen
TechNet Community Support

Problem with office 365 web app

HI
I can't seem to get the office web app to work right on my Sony Tablet Z, when I log into my skydive and try to start a new doc or execl sheet it just takes me to a blank page, I've tried Chrome, Firebox and the Dolphin browsers and all do the same thing.
On my desktop no issues start a new file and all the office menus show up. (I have a office 365 subscription. But have not yet installed office on computer)
Has anyone found a way to get the Microsoft web apps to work on the sony tablet?
Thanks
Solved!
Go to Solution.

Thanks for the replys
I do have a full supscription to office.
I did find it does work with Puffin browser and not with anyother browser, i'm thinking it might have something to do with flash but i don't know for now i'll just use Puffin
Thanks

Problem loading office 365 university

Similar Messages

Maybe you are looking for