Problem loading page windows - Version 3.6.13 is this a virus?

When using Firefox I go to my home page when it opens but each time I try to open a new page multiple windows pop up with an error message:
Problem Loading Page
Firefox can't find the file at /C:/Program Files/Mozilla Firefox/9Úº%01˜%1Cm:ÙËÅÈµ®Ö¯AÐóqÖ¬7F±éS¿W5
I'm not sure if this is a virus, it happened when my son had been using my computer. I DO use anti virus software - Trend Micro PCCillin
It is so annoying, I've tried a number of fixes but nothing seems to help. Can you advise me on what to do?
Thanks,
Cassy

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Try these in order.
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'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}
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'''Windows:''' C:\Program Files
C:\Program Files (x86)
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
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See:
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Problem loading page windows - Version 3.6.13 is this a virus?

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