Problem logging into account

So I'm having difficulty with logging into my account. I get to the stage where it prompts for a mobile number entry. I enter my mobile number (the mobile I'm using which is on EE) and it says: To continue, please correct the following:We can't find a mobile number for this account. Please associate one with it Then it prompts me to add a phone number and, when I click next, it says: To continue, please correct the following:We can't find a mobile number for this account. Please associate one with it And so on, and so on, and so on, and so on. I need to access my account to pay my bill but I can't pay my bill because I can't access my account because it won't accept the phone number because it's not associated with my account.... HELP

This seems mostly a network issue but not the problem of Office client or Office 365 account.
Try to disable your local firewall/anti-virus programs to check the result.
Try to reset the IE setting to default if this is not caused by security programs.
Open Internet Explorer, go to Tools>Internet Options>Advanced>Reset Button.
Tony Chen
TechNet Community Support

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