Problem logging into Rooms.

I can't login to rooms through my app or the LCCS Navigator Room Console. The Console displays the list of rooms properly, but leaves me with a perpetual spinning clock cursor when I try to login to one. It just stopped working.
Is there an issue with the service? Is there a better way to get instance support than posting to this forum. We are basing a major feature of our product on LCCS and having this sort of problem is a deal breaker for us. We have invested heavily in the development of this feature( just a week or two from release ) I need an answer as to how this could happen.
The problem is universal across multiple applications and rooms, whether logging in through the Console or my app.
Help!
John

Here's the trace log from my app.
Mon Dec 27 10:58:31 GMT-0800 2010    LCCS SDK Version : 1.3.5    Player Version : MAC 10,1,102,64
10:58:31 GMT-0800    requestInfo https://collaboration.adobelivecycle.com/cleverspring/ratioDev-20101227-103926?exx=eDpSdXN zIEV4ZWN1dGl2ZTo6Y2xldmVyc3ByaW5nOnJhdGlvXzE5NjpyYXRpb0Rldi0yMDEwMTIyNy0xMDM5MjY6MTAwOjg4Y mFmOWM5YjExNTVhM2MyNTAyNjIxMWNkNWExNmUyMTcxMzA1YTg=&mode=xml&x=0.8054965012706816
Warning: Domain collaboration.adobelivecycle.com does not specify a meta-policy. Applying default meta-policy 'master-only'. This configuration is deprecated. See http://www.adobe.com/go/strict_policy_files to fix this problem.
10:58:33 GMT-0800    #TicketService# ticket received: 6tndw70iwywv
10:58:33 GMT-0800    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=6tndw70iwywv&proto=rtmfp, attempt #1/3
10:58:34 GMT-0800    result: <fms>
<origin>fms7.acrobat.com</origin>
<proto_ports>rtmfp:1935,rtmps:443</proto_ports>
<retry_attempts>2</retry_attempts>
</fms>
10:58:34 GMT-0800    protocols: [object ProtocolPortPair],[object ProtocolPortPair]
10:58:34 GMT-0800    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms7.acrobat.com/cocomo/na2-sdk-e4fa0e5d-5e31-4bdf-aa3c-70caee70530e/ratiodev-201 01227-103926 #startProtosConnect#
10:58:34 GMT-0800    tempNetStatusHandler 0/2,NetConnection.Connect.Success
10:58:34 GMT-0800    isTunneling? false
10:58:34 GMT-0800    is using RTMPS? false
It just sits here doesn't proceed at all.
John

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