Problem Lync 2013 File Transfer not working with externally connected users

I've a Single consolidated edge with private IP addresses using NAT in Lync Server 2013 and I'm facing some problem during File Transfer with all users outside my network both federated user or user of my lync infrastructure externally connected.
I drag and drop a file into the conversation, I press enter then the receiver see only the icon without the "save as" option

Hi,
Did you receive any error on FE Server or Edge Server when the issue happen?
Make sure all Lync Services started on Edge Server (especially for Lync Server Web conferencing Edge).
Check if CMS status on Edge Server update to the latest status.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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