Problem making playlists with new Zen Style 300

/Problem making playlists with new Zen Style 300hI follow this procedure from the support page:
http://support.creative.com/kb/ShowArticle.aspx?sid=804
I also have tried many other options and procedures, but each time the playlist that ends up on the player has only a few of the songs that I put on the play list. all the songs do exist on the player, but seems to randomly select only a small subset of the songs - example: 6 original, 2 get on the list, 30 on teh original, 6 get on the player's play list.
The odd part is if I go back to the player at some later time and connect via creative central, the correct playlist displays on the PC. However, is still wrong (truncated) on the player. So it seems to remember the correct play list, but just does not display correctly on the player.
PC OS - win7
creative centrale version .8.03
zen style 300 sw version: .0.07
Anyone get this to work on the zen style 300?
Norm

?After many attempts? (like 6) with creative support to convince them this was a software bug, the end state response was to send the player back. Using better judgement, I waited for a new software release and indeed the problem was fixed in a subsequent release of the software.
My main frustration here was they seem to not want to escalate problems quickly to the right level of technical support that actually understands the software/debugging? vs hardware? and can look through a set of debugging steps and tests I sent in the first notes and realize it is not something hardware related. Even after citing my degrees in computer science/electrical engineering and having designed/debugged systems much more complex than this, all I got was simple procedural steps to repeat or send it back, it is a hardware problem. Ug!

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