Problem Mounting CD's + Software Update

The hard drive on my girlfriend's PowerBook recently died and needed to be replaced. Now, her computer won't mount CD's. It just spits them back out.
Also, strangely, Software Update will not open when you select it from the Apple menu (although it does work from within System Preferences).
In addition, when you select "About this Mac" from the Apple menu, the options "More Info" and "Software Update" are disabled.
Any ideas why these things are happening and how we can fix it?
Thanks.

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OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
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Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
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Reenter the new password for the user.
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Problem with Java after Software Update to 10.5.7

Hi,
I am facing problem with Java after having run Software upgrades.
Here is the whole story. I recently moved to iMac 10.5.6 from PowerPc 10.4. On this new machine I was having problem running a 3rd party application, which requires JVM. As this application worked well on Tiger, I decided to upgrade JVM on my iMAC using Software Upgrade(was I insane!!). As I like my systems to be updated (as with linux on my personal machine) I clicked "install all". As a result I have the following upgrades run on my machine:
2009-05-20 13:12:01 +0200: Installed "Mac OS X Update Combined" (10.5.7)
2009-05-20 13:12:10 +0200: Installed "Remote Desktop Client Update" (3.2.2)
2009-05-20 13:12:26 +0200: Installed "Java For Mac OS X 10.5 Update 2" (1.0)
2009-05-20 13:58:36 +0200: Installed "Java for Mac OS X 10.5 Update 3" (1.0)
2009-05-20 13:58:44 +0200: Installed "AirPort Utility Software Update 2009-001" (5.4.1)
2009-05-20 13:59:07 +0200: Installed "QuickTime" (7.6)
2009-05-20 13:59:22 +0200: Installed "iPhoto Update" (7.1.5)
2009-05-20 13:59:28 +0200: Installed "iLife Support" (9.0.2)
2009-05-20 13:59:38 +0200: Installed "iDVD Update" (7.0.3)
2009-05-20 13:59:58 +0200: Installed "iTunes" (8.1.1)
But now, simply running $java on the prompt hangs, i.e. it takes no action.
$ which java
/usr/bin/java
$ ls -ltr /usr/bin/java
May 20 15:09 /usr/bin/java -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java
$java (no response)
Here is the output of $ top
PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE
703 java 98.8% 0:38.54 3 110 72 480K 184K 1964K 40M
Any clues?
Details of JavaVM on my machine
$ pwd
/System/Library/Frameworks/JavaVM.framework/Versions
$ ls -ltr
total 56
drwxr-xr-x 3 root wheel 102 Dec 2 2007 1.3.1
lrwxr-xr-x 1 root wheel 3 Aug 31 2008 1.4.1 -> 1.4
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.4.2
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.5.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.3 -> 1.3.1
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.4 -> 1.4.2
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.5 -> 1.5.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 1.6.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.6 -> 1.6.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 A
lrwxr-xr-x 1 root wheel 1 May 20 14:57 Current -> A
lrwxr-xr-x 1 root wheel 3 May 20 14:59 CurrentJDK -> 1.5
Any suggestions? Is there a cleaner approach to uninstall Java on Mac then a simpl "move to thrash"!
cheers

Hi,
I am facing problem with Java after having run Software upgrades.
Here is the whole story. I recently moved to iMac 10.5.6 from PowerPc 10.4. On this new machine I was having problem running a 3rd party application, which requires JVM. As this application worked well on Tiger, I decided to upgrade JVM on my iMAC using Software Upgrade(was I insane!!). As I like my systems to be updated (as with linux on my personal machine) I clicked "install all". As a result I have the following upgrades run on my machine:
2009-05-20 13:12:01 +0200: Installed "Mac OS X Update Combined" (10.5.7)
2009-05-20 13:12:10 +0200: Installed "Remote Desktop Client Update" (3.2.2)
2009-05-20 13:12:26 +0200: Installed "Java For Mac OS X 10.5 Update 2" (1.0)
2009-05-20 13:58:36 +0200: Installed "Java for Mac OS X 10.5 Update 3" (1.0)
2009-05-20 13:58:44 +0200: Installed "AirPort Utility Software Update 2009-001" (5.4.1)
2009-05-20 13:59:07 +0200: Installed "QuickTime" (7.6)
2009-05-20 13:59:22 +0200: Installed "iPhoto Update" (7.1.5)
2009-05-20 13:59:28 +0200: Installed "iLife Support" (9.0.2)
2009-05-20 13:59:38 +0200: Installed "iDVD Update" (7.0.3)
2009-05-20 13:59:58 +0200: Installed "iTunes" (8.1.1)
But now, simply running $java on the prompt hangs, i.e. it takes no action.
$ which java
/usr/bin/java
$ ls -ltr /usr/bin/java
May 20 15:09 /usr/bin/java -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java
$java (no response)
Here is the output of $ top
PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE
703 java 98.8% 0:38.54 3 110 72 480K 184K 1964K 40M
Any clues?
Details of JavaVM on my machine
$ pwd
/System/Library/Frameworks/JavaVM.framework/Versions
$ ls -ltr
total 56
drwxr-xr-x 3 root wheel 102 Dec 2 2007 1.3.1
lrwxr-xr-x 1 root wheel 3 Aug 31 2008 1.4.1 -> 1.4
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.4.2
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.5.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.3 -> 1.3.1
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.4 -> 1.4.2
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.5 -> 1.5.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 1.6.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.6 -> 1.6.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 A
lrwxr-xr-x 1 root wheel 1 May 20 14:57 Current -> A
lrwxr-xr-x 1 root wheel 3 May 20 14:59 CurrentJDK -> 1.5
Any suggestions? Is there a cleaner approach to uninstall Java on Mac then a simpl "move to thrash"!
cheers

Problems w/ AirPort after Software Update

I ran Software Update last night on my Powerbook and ever since I haven't been able to access the Internet wirelessly. AirPort is on, and I've had to submit my password, but I have no connectivity.
I believe this has happened to me before and restarting has helped. But it didn't this time.

I too have had the same problem with my iBook/Airport Extreme... still no solution yet I'm afraid though

Have problem when using the Software Update...

My network works well and when I found there are updates in itunes iPhoto and some other software, I manually open the Software Update, and after the bar "checking for new software" it always says "software update doesn't have any new software for your computer at this time". So I have to install 10.6.2 and 10.6.3 manually, and now my system version is 10.6.3, I have this problem since 10.6.1, and now I found there are so many software telling me they need updates, I can't do it manually because it's boring. So could anyone tell me what's the problem with my Snow Leopard? Thank you very much. I don't want to reinstall the whole system.

Thank you.
But as I found the two files, I deleted them, then I restarted my MBP, and the problem was still there... The software update showed the progress bar and it checked for a while and then tell me that there are no updates...
Message was edited by: JohnShu

Problem with instalation - Nokia Software Updater ...

Hi, I've been trying to update firmware on my 5800 for 3 hours. The main problem is that I can't install NSU: I start instalation (I tried from CD and I downloaded from nokia.com), the progres of instalation is 0% and it does not change during second attempt it displays that there is another instalation in background and that I have to finish it, but checking in Task Manager there is no such task. I think that it is because of Vista, or some programe which blocks instalation, my antivirus is AVG. Please help me! Thanks

hops, version of Nokia Software update is: 1.1.25.22932

Problem with new iPod software update and Robi DAB radio

There seems to be a compatability issue between my iPod Classic and my Robi DAB radio attachment. The DAB radio was working just fine until last week, when I downloaded the latest iPod software updates. Since then, the Robi works fine when it is used as a remote control for the iPod, but when it is used in radio mode, the iPod shuts down after a few minutes (as though it does not recognise that the radio is still attached, and thinks that there is no activity) and the Robi closes down too (due to lack of battery power when the iPod is no longer on). It could be a coincidence, but my guess is that the iPod updates are causing a problem.
I have tried to remove the new software updates from the iPod, ie I deleted the latest updates from the iPod software updates file (C/Documents and Settings/user name/Application data/Apple Computer/iTunes/iPod Software updates), unchecked the box labelled "automatically check for software updates", and then tried to restore the iPod using the old software. At that point, a message from iTunes appeared, to the effect that it could not go any further due to no internet connection. I could not find any way of restoring the iPod without letting iTunes download the current sortware updates.
So the question is, does anyone else have a similar compatability problem (with the Robi or anything else) and how can I get the iPod to run on the previous software?
I would be very grateful for any advice, as this is a very frustrating problem.
Sue
Message was edited by: Sue Marsh1

The good news is that I removed the most recent iPod software update, restored the iPod (ie returned it to factory settings and reloaded all 14500 songs) and now I am really pleased to say that the iPod and the Robi are working together again in harmony, which is a huge relief.
Since I had inadvertently deleted the previous version of the iPod software from my PC, I had to download the files from here;
http://rapidshare.com/files/73863240/1.0.3.zip.html
I have contacted Roberts Radio about this problem. The recent 1.1 software update must be even more frustrating for them, since they have sold lots of Robi radios.
If anyone needs help to revert to the previous iPod software, have a look at this thread, where the instructions are printed in red;
http://discussions.apple.com/thread.jspa?threadID=1343689
Message was edited by: Sue Marsh1

Problem with MacBook Pro Software Update 1.1

I've installed the MacBook Pro Software Update 1.1 on my 17" MacBook Pro. Seems to have fixed any keyboard issues I may have been experiencing. But every time I run software update this particular update wants to be installed again. I've run the install three times and it's still being flagged as being needed.
Anyone else having this problem?
Only thing that I suspect is that it's because I've got my HD formatted as case-sensitive. I've noticed that formatting a drive as case-sensitive will break several popular games.
Can't we standardize on case-sensitive volumes yet, it's the 21st century for crying out loud!

I had the same issue.
How did you figure this out?
I was on the phone for almost two hours (mostly waiting) with support and they simply came up with 'Archive' and 'Store' and 'Rebuild' your system, which quite frankly would not have fixed this issue because I still would have a case-sensitive drive.
My post is here:
http://discussions.apple.com/messageview.jspa?messageID=6171072&stqc=true
thanks,
graham

Problems with Macbook after Software Update

I haven't updated my Macbook in a long time, so I decided it was time I probably did. Software Update had updates for iTunes, Quicktime, and a 2009-Security Update. Everything seemed to be going okay. After the downloading and installing finished, it said the Security Update couldn't be installed and moved it to the trash. Then it prompted me to restart my computer because the other two installed okay.
After restart, when my computer started back up, my Macbook is messed up. The doc is missing. I open a finder window, and it shows the main folders, but all the things on the right (where it shows the drive, applications, and such) is missing. I tried to back up my files, but it can't even read there is a blank disc inserted (keeps asking me to insert a blank disc). And it wont let me shut down my computer, or restart it. I click restart, and it seems like it accepts it, but it just doesn't do anything. The dashboard wont show up when you hit F12. This mac is all messed up.
I don't know what happened here, all I installed was iTunes and Quicktime from the Software Update (security update didn't install), and all this happened. Any idea what happened and how I can fix this?
I'm using Mac OSX Tiger 10.4.11.

Welcome to Apple Discussions.
There's a variety of things you could try, but first as to why it is doing this. Probably your drive was slightly corrupted. If it was minor you might not have noticed it, but when the updates tried to install, the whole thing compounded and led to a whole bunch of things missing.
First, try to repair your drive. Boot from the System installer disc that came with your computer or is the one for the version you currently have on there, select language if applicable, choose utilities, run Disk Utility and verify (and repair if necessary) the drive. You can verify a drive from DU on your main drive while booted but I have found this can result in incorrect reporting of errors. To repair your drive you have to run it from a drive other than the boot drive anyway.
Next, boot from your drive in [Safe Mode|http://docs.info.apple.com/article.html?artnum=107393] and repair permissions. You can repair permissions while booted from the installer disc but this uses the permissions configuration on the installer disc which may be out of date if you have run any updates on your computer. Booting your computer to Safe Mode restricts the number of things running on your computer while permissions are being run and does a bit of spring cleaning at the same time.
Reading
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
+Summary of above from BDaqua+ (couldn't have said it better):
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Then Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes."
Report back after you have done this. It may be that you have to use a more powerful utility such as Diskwarrior.
Once the drive is repaired you can try re-applying the two updates, though often it takes a full archive and install, plus re-application of all updates, to get everything working again.
[Mac OS X: About the Archive and Install feature|http://support.apple.com/kb/HT1710]
[Apple document about A&I in Tiger (10.4)|http://support.apple.com/kb/HT1545]
[X-Lab Archive and install|http://www.thexlab.com/faqs/archiveinstall.html]
[Kappy's A&I instructions|http://discussions.apple.com/thread.jspa?threadID=1823034]
*In most cases _make sure_ you select "Preserve Users & Settings"*
Finally, on updating:
Updating
Certain steps appear to minimize the risk of an update producing problems.
Number one is to make sure you have a bootable clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
Some like to boot from their installer discs or an external backup and verify (and if necessary repair) their internal drives as well as drive permissions. This is done with Disk Utility. You can verify a drive while booted from the same drive but sometimes this produces spurious errors. Repairing a drive (if necessary) has to be done while booted from another disk.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
You can also go to the step of booting into safe mode to do the install.
[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
It helps to only install one update at a time and to run the computer for a while to make sure it is behaving well.
The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
Almost all of the above steps (except backup) have been questioned (e.g., [Permissons repair|http://www.macworld.com/article/52220-3/2006/08/repairpermissions.html] as to necessity. Probably many people have done successful updates without doing them. I say they can't hurt, they can very likely do good (especially if your computer isn't regularly maintained), so why not do them to be safe?
[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]
[Klaus1's post on updating and removing updates|http://discussions.apple.com/message.jspa?messageID=10257902] and [another one|http://discussions.apple.com/message.jspa?messageID=10402175]

Problem while installing the software update inside eclipse

Hi Widget Experts,
I am facing an error while installing the software updates inside Eclipse,
I downloaded the SAP widgets development tool.zip from SDN and exactly followed the instructions given in
SAP widgets development user guide, but while installing the software update following the path( help->software updates-> find and install->
search for new features to install -> new archived site ) the select local site achieve gets opened, and i try to open SAP widgets development tools.zip,
at this point i get a message saying "Selected Achieve does not contain an update site please select another achieve".
Please help.....
Regards,
Santosh.

Fixed my problem.
Here is the folder structure of current zip file:
SAP Widget Development Tools - zip file.zip
 - SAP Widget Development Tools
 -- features
 -- plugins
 -- site.xml
The features folder, plugins folder, and site.xml file need to be the only thing in the zip file.
The new folder structure that works looks like this:
SAP Widget Development Tools - zip file.zip
 - features
 - plugins
 - site.xml

HELP! Problems with MacBook after software updates install.

Hi Guys,
I have a friend of mine that has a MacBook. After a while without doing the software updates she connected her MacBook on the internet and there was a lot of software updates to do, so she went on and install everything. She describes me that the problem was with Tiger 10.4.11, it pop up a "Warning Sign - Error" and freezes she says.
She re-start the computer and It get stuck on the gray window with the Apple with the lil circle spinning endless.
Is there any tip or something that I can help her?...
[Sorry about my english... lol)

Hello coreanomac!
The following Apple Support article is good for working through the problem. Based on your explanation of what happened, follow the advice of the "Try a different software update source" and "Installation fails during 'optimization'" paragraphs of the "Troubleshooting an unsuccessful installation" section:
Mac OS X: Troubleshooting installation and software updates
Also reading the "Before Installing" section may be useful, as well.

Please Help - Multiple problems with new BB software update

Hi -
Re: new software upgrade to 6.0 bundle 2534 v6.0.0.570
I have a BB Bold 9700, via Carphone Warehouse on O2 (UK).
I just downloaded this software update in good faith, via the desktop manager. It has changed several things I did not wish to change, some of them without any explanation as to how to revert to what I had before.
One thing it has done is duplicate all my calendar entries, using different email addresses as default calendar addresses. I never had this with the previous software. Also, I am having trouble entering a new calendar entry on a day where there is already an "all day" entry.
I guess the more we rely on these little machines, the more we suffer when things go wrong. Does anyone have any clues as to what to do ? Carphone Warehouse could not help and accessing anyone at BB seems impossible.
Thanks in advance for your help.

To reply to your responses, in order:
Nothing -- I just discovered the problems and came here to....
... Express my frustrations (aka "throw a tantrum") and seek feedback from others who may be experiencing the same issues;
Yes, I checked the wifi settings and nothing has visibly changed, and no, I haven't received ANY prompts from Apple about app upgrades -- and before you ask, yes, my iPad is registered with Apple with me as the owner;
The decision to cut the power was one of the moronic moves that bother me, as it renders the device useless for the growing number of photographers looking to give Apple their MONEY to use it; and
I should not have to reset the network settings just because Apple can't get the bugs out of an update before they issue it.

Problems with startup after software update

I have just done a software update on my system, and now going back to my computer 2 hours later and turning it on, all I get is the grey screen with the apple and dial spinning...........
Also the fans in the tower are going nuts.
Is this normal for updates since leopard, seeing as I have never had this happen to me before

No, that's not normal. It could be hardware. Shutdown.
Run Apple Hardware Test:
1. Disconnect all external devices from your iMac except the keyboard and mouse.
If you have an Ethernet cable connected, disconnect it.
2. Insert the Mac OS X Install Disc 1 that came with your iMac.
3. Restart your iMac and hold down the D key as your iMac starts up.
4. When the Apple Hardware Test chooser screen appears, select the language
appropriate for your location.
5. Press the Return key or click the right arrow button.
6. When the Apple Hardware Test main screen appears (after about 45 seconds), follow
the onscreen instructions.
7. Apple Hardware Test displays an error code if it detects a problem. Make a note of the
error code before pursuing support options.
Let us know.
-mj

Problem after downloading latest software update

Just downloaded the latest software update and it has totally fried my Z10. Can't turn it on, doesn't charge. Has anyone else had this problem?

Hi Agrajag17,
Welcome to the BlackBerry Support Community.
Was the software update interupted at all? Was it a wireless update and was your BlackBerry Z10 smartphone connected to a power source during the update?
Do you see an LED light when you connect it to a power source and try removing and reinserting the battery again?
I look forward to your response.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Problem Mounting CD's + Software Update

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