PROBLEM: My ipod is not recognised by my computer (Windows)

When I plug my 15gb ipod into my Windows Xp computer it just charges my computer doesn't recognise it is plugged in. I have a fire wire port but I dont have a USB 2 port. What can I do i have read throught the troubleshooting but still it does not help.

Itunes does not recoginize the NEW 30gb Ipod, Model MA146LL/A
Final error:
Firmware update failure "Disk Write Error"
Computer constantly has a message that IPOD not readable,
all these errors after doing you rlist in order:
updating the itunes 5 times today & yesterday,
updating ipod with the ipod updater 11-17,
and restoring the ipod.

Similar Messages

My iPod is not recognised by itunes or windows 7

Appreciate any wisdom concerning iPod Classic not being recognised by my PC. I run windows 7 and iPod does not register in My Computer or iTunes. Thanks for any help in advance.

Does it charge?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

Ipod device not recognised by itunes or Windows

Hi: I wonder if anyone can help me and thanks in advance. I have my itunes program downloaded on my main laptop and I have been using it to download music and sync my ipod classic (120GB) for many years. For the last few months however my Windows (I am on Windows 7) My Computer drive and my itunes are not recognising my ipod device. This means that I cannot download music and sync it to my ipod. I am using an original Apple USB and cable. Initially I thought there might be a problem with the USB head but when I connect my ipod to any other computer - my other laptop, my home PC, and my work PC - all the other computers seem to recognise my ipod device. Just not the computer I want to use.
I have tried everything from uninstalling and reinstalling windows to trying different USB sockets but nothing works. Apple community support is no help and nor are the Apple stores. I have tried looking on Control Panel Device Managers but my system is just not reading my ipod device.
any help will be much appreciated. Thanks! :-)

Hi there:
Sorry to trouble you again with this but you have been the only person to respond to my earlier query with a sensible and helpful response. Following your suggestion earlier I went to an Apple store intending to buy a new cable but thought I would check with the Genius Bar anyway. As it turns out both my itunes and my ipod are fine as is my cable so there was no need to buy a new one. The assistant there suggested that there wasn't enough power coming through my laptop USB port to power my ipod device. For lack of an alternative explanation, this seems acceptable to me but entirely inexplicable as I work off my 1TB external hard drive with my laptop ALL the time and never have a problem powering that. I fail to understand how a laptop USB port that emits enough power to read a 1TB device can fail to read a 120GB ipod.
However as an alternative the genius bar assistant suggested the following: - He said that I could still continue to download new music on my problem laptop but could simply copy and paste the itunes library folder into another laptop to PC under the My Music area and then sync my ipod with that. It seems like a sensible alternative but having heard horror stories of people struggling to sync different computers and devices with Apple content, I would like a second opinion from you if you think this would work. I once had trouble moving my itunes library from my D drive to C drive in the same laptop so the thought of copying my itunes library into an entirely different computer terrifies me. I dont want to lose my music on which I have spent a fortune. Do you think the genius bar assistant's suggestion would work?
Really sorry for the trouble but I would really appreciate a second opinion. Thanks.

Ipod nano not being seen by computer, windows, 2000...

after over a week on the phone and attemting to get my computer to "see" my nano, and not being able to do so. and after going thru every trouble shooting guide given to me by apple i did get my nano to work.
I used every usb port but two, the two off the mother board, when i used one of them the nano took off and worked liked it was susposed to do, so...... you people who have this problem or know others pass the word use the mother board usb ports. nothing else.......

i resolved my computer, windows 2000, not seeing by i pod nano, by using the usb ports from the mother board. use no other usb ports, not usb hubs, or other circurt ports, just mother ports..................

My ipod is not recognised by my computer and will not play at all

My Ipod is jammed, it will not play on its dock or with ear phones. It just says do not disconnect. I tried to plug it into my computer but Itunes will not pick it up. It is being recognised by windows though. I don't know how to solve this problem as it just won't do anything!! Any help or advice greatly appreiciated!

Here's an idea. Switch the hold switch on, then off. Now, hold menu and select untill you see the apple logo, (it should only take 6-10 seconds but if you find nothing happens after a minute, let go).

My Ipod is not recgonised by my computer

My sister In Law's ipod is not recognised by her computer. She has been given this Apple Ipod by her Brother. Only the charge battery USB icon appears
on screen, but nothing else. I am not sure of the model details ( Sorry)   Her brother had taken some files off the Ipod, but I have no idea of the details.
How do I get this unit working and showing its Icons on screen? Please.
                         THANKING YOU
                             Nicholas Cooper ( for Mrs M Webb ).

You have to connect it to iTunes.
If your computer isn't recongnizing it:
PC - http://support.apple.com/kb/TS1538
Mac - http://support.apple.com/kb/TS1591

My ipod 5th generation charges when connected to my PC but not recognised in itunes with windows 8.1

Why is my ipod 5th generation not recognised in itunes in windows 8.1?Connection to my PC only charges the battery.

Did this iPod previously work with this computer (running Windows 8.1), and does not now for some reason? Or is this the first time (or the first time with Windows 8.1)?
The fact that only the battery charging symbol appears on the iPod screen seems to indicate that the iPod does not recognize a data connection. It's like you are connecting the iPod to USB (wall) power adapter. It is likely that the Windows system also does not see the iPod as a connected device; you should confirm by looking at Device Manager.
You should rule out a faulty USB docking cable. The dock connector has separate connection points for power and data, so it is possible for it to connect to charge the battery but not connect for data. So, if possible, try another docking cable, or try the cable you have with another Apple device.
You should rule out a problem on the USB port. If you connect something else to the same port, does it work properly? Preferably, you should use something similar, like a USB flash drive or port-powered external drive, and try copying over some large files.
If the USB port and docking cable are OK, the cause is more likely to be on the iPod (such as a dock connector that is worn out from use).

6th generation Ipod nano not recognised in itunes

When I plug my ipod into my laptop, it is recognised in my computer but not in itunes or as a device when trying to safely remove it.
I tried plugging my 4th generation ipod nano into my laptop but again the same thing happens.
I tried plugging it into a different laptop and my 4th generation was recognised but my 6th wasn't. In another laptop, my 6th generation was recognised in itunes and worked fine.
I have tried resetting my ipod both ways, uninstalling itunes and reinstalling, using different USB ports and uninstalling everything apple related and reinstalling it but that hasn't solved the problem.
My laptop was sent away to have the hard drive replaced and this problem has happened since but that doesn't explain why it worked in another laptop but not in another one.
Can anyone suggest anything else I could do to try to make it work?
My laptop runs windows 7.
Thank you!

I've tried all of the USB 2.0 ports on my laptop and I have tried using a different cable.
I've tried resetting the ipod whilst connected to the laptop and still isn't recognised.
I am working through the iPod not recognised in 'My Computer' and in iTunes for Windows:
Step 1: didn't help
Step 2: didn't help
Step 3: didn't help
Step 4: Empty your Temp directory and restart - When I tried to delete the Temp folder, a message came up saying 'action can't be completed because the folder or file is open in another program' but I didn't have anything else open so I can't delete that folder.
Step 5: Verify that the Apple Mobile Device USB Driver is installed - when I opened the Device Manager window, it was empty, there was nothing, so I couldn't continue with that step.
Step 6: didn't help
Step 7: I've already tried to remove and reinstall iTunes and it hasn't helped
Step 8: Disable conflicting System Services and Startup Items - I did this and restarted my laptop then tried opening iTunes but it said Bonjour had been disabled so I enabled it but setting it to Automatic and then opened iTunes but the iPod still wasn't recognised.
Step 9: I turned off security and tried but he iPod still wasn't recognised
Step 10: doesn't apply to me as I'm using Windows 7
I've tried the steps in iPod troubleshooting assistant and they haven't helped.
I've put it into disk mode and its still not recognised.
My ipod isn't Macintosh-formatted.
My ipod doesn't sync via FireWire.
I have now worked through each and every single suggestion from Apple.
I have run a device connectivity test with the iPod attached and here are the results:
Support services: iPod support service is running (green)
                  iTunes Helper is not running (red)
                  Apple Mobile Device is not running (amber)
Ports: USB ports verified (green)
       No FireWire ports found (green)
       No iPod, iPhone or iPad found (red)
Device Sync Tests: No iPod, iPhone or iPad found (red)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C
iTunes 10.7.0.21
QuickTime 7.7.3
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D7AE1C033D0928
Current user is not an administrator.
The current local date and time is 2012-11-27 22:45:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 610M
NVIDIA, NVIDIA GeForce GT 620M
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {FD1953DA-7EE0-4CAC-B856-852249377319}
Description:            Atheros AR9485WB-EG Wireless Network Adapter
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Thu Jan 01 00:00:00 1970
Lease Expires:       Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:        {04AC2129-0CAE-458D-A5AD-DE6950E4C3DB}
Description:            Realtek PCIe GBE Family Controller
IP Address:             144.124.124.44
Subnet Mask:          255.255.248.0
Default Gateway:    144.124.127.254
DHCP Enabled:      Yes
DHCP Server:         144.124.127.254
Lease Obtained:     Tue Nov 27 22:06:16 2012
Lease Expires:       Thu Nov 29 22:06:16 2012
DNS Servers:         144.124.16.12
                                144.124.16.11
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-11-27 22:34:48.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone or iPad found.

I cannot record anything on iPod shuffle. Why? I do not recognise any of the windows shown in the various manuals about shuffle. Why? Currently an Orange light is blinking on the shuffle, and has been doing so for hours. Why?

I cannot record anything on iPod shuffle. Why? I do not recognise any of the windows shown in the various manuals about shuffle. Why? Currently an Orange light is blinking on the shuffle, and has been doing so for hours. Why?

I finally stumbled across a fix for this problem, and in case someone else is frustrated at some point by a similar issue I'm posting what finally worked to enable me to bring iTunes up at any time (without rebooting first).
The solution was to go to the preferences to uncheck "search for shared libraries".
I'm glad the problem is fixed, but Apple developers really should include a timeout function on iTunes search for a shared libraries. At least a visual dialog to confirm that the application is in the process of searching for a shared library on the network would help provide clues as to what is causing the spinning beach ball to appear right about the time the application window should pop up.

My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops. I've followed the online advice and still no luck. Help much appreciated!

My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops. I've followed the online advice and still no luck. Help much appreciated!

Does it charge?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

Ipod touch is not recognised by the computer or in i tunes and is unrepsonsive. All we get is the apple logo. How can it be restored to factory settings?

My ipod touch is not recognised by the computer or by itunes. All we get on the ipod is the apple logo and it won't do anything else. How do we restore the factory settings?

Have you tried everything here?
iOS: Not responding or does not turn on
B-rock

Ipod 5th Gen not recognised on any computer - will charge via usb

Hi,
Does anyone have a fix for my ipod which is not recognised by any computer. Have tried the software reset, putting into disk mode, but no computer will see it as a device. The ipod will however charge by the usb.
I have tried another 5th Gen on the same computer which is recognised everytime.
Cannot use the system restore as the computer does not recognise it..
I need helpppppp!!
Thanks
Jimmy

You've pretty much exhausted everything so it is time to get it serviced. Is it in warranty?

IPOD TOUCH NOT RECOGNISED IN ITUNES OR MY COMPUTER

help ! my ipod touch isnt recognised in my computer ,nor in my itunes diagnostic program it says no ipod detcted .on my ipod touch 2nd gen screen it has the itunes symbol and a usb lead symbol.when itunes comes on it says itunes has detected an ipod in recovery mode ,you must restore before you can continue .i have tried restoring many times but itis stuck in a loop !! ive followed the apple support info about administrative tools and trying to reasign a new path /drive but when i get to the part where it says right click on the ipod symbol there isnt a symbol there !! help im going out of my mind !!

Hi,
Have you seen these support articles...
iPhone, iPad, or iPod touch not appearing in iTunes
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
Unable to Update or Restore
http://support.apple.com/kb/HT1808

After updating itunes on my laptop, my ipod is not recognised

after updating itunes on my laptop, my ipod is not recognised by windows or itunes

See:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

TS4433 M 7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas

7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas.

Hey haptat1,
Thanks for the question. I understand that your iPod nano is not displayed in iTunes when connected to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
iTunes reports that "iTunes cannot recognize this iPod at this time"
http://support.apple.com/kb/TS1416
Thanks,
Matt M.

PROBLEM: My ipod is not recognised by my computer (Windows)

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