Problem: No Synchronize since Ovi Suite 2.2.1.23 h...

Hello. I have a Problem: No Synchronize since Ovi Suite 2.2.1.23 has been installed.
The phone (XpressMusic 5800) is connected to the PC via Bluetooth or USB, I can enter to the messages / contacts / content etc. but no Synchronization can be made. Nothing happens even when I click on "Synchronize" on a part or "Synchronize All".
What can I do?
Thanks a lot in advance,
Lior.

Here's something worth trying:
Check if you have Contacts included in the Auto sync
* Tools > Options > Device Sync
* there is a check box under "Contacts".
* Uncheck the "Sync automatically ...."
* Click Ok
* Then from Menu "File" > Exit
Then start Ovi Suite again and try... any improvements?
Do you see in home the "Preparing to sync <contacts>" or any other indication that something might be happening?
Aki

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Problem linking Outlook to Ovi suite - using Nokia...

Hi,
I bought Nokia N8 and tried to sync my Microsoft Outlook contacts and calendar entries using Ovi Suite. Unfortunately, I get the following message in both cases on Ovi suite
"Reinstall Microsoft Outlook. Then sync again".
Once I also noted the error code "83860077".
I contacted the help line but I have to say that I was totally disappointed.
They let me delete one DB file hidden in the folder but this didn't help either.
Also,
- I installed Microsoft office again (I am using Microsoft Office professional 2003)
- I removed all Nokia programs from my PC and then installed the latest version Ovi suite 2.2.1.23
However, the problem still remains.
I am using Windows XP as OS.
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Can anyone help here?
I am really disappointed and clueless to solve this issue.
Thanks,
Kaps

I've just spent the last two weeks, since picking up a brand new N8-00, trying to get it to sync with my computer, home WiFi, and earpiece. Despite being told by the help line people that the earpiece bluetooth wasn't compatible, it has now recognised it. I've had to re-boot my router several times a day fo several days before the two machines finaly agreed to talk to each other.
All that now remains is getting Ovi Suite to talk to Outlook. I've reinstalled it several times, including wiping the registry clean of anything to do with Nokia. I'm now waiting for their IT team to get back to me with a solution. I have a similar problem: Whenever I try to sync Ovi with Outlook 2007 in Windows 7, either Contacts or Calendar, the programme simply freezes and refuses to work. Eventually I get the message that it has stopped working and suggesting I let Microsoft know about it.
I've spent to last few days on the phone badgering their support department, perhaps if this problem was reported to them by more people they might get round to doing something about it.
I am interested to hear that Ovi 3.0 appears to work, but would be reluctant to try it without more confirmation.
So far I am not impressed by Nokia. It's a pity, as the phone seems to be a good one, it's just let down by shockingly poor software, but with a few tweeks it could be outstanding.

Problem wihile uploding using ovi suit

i was uploading n82 via ovi suite and the uploading stopped is midst showing error message "service not responding". I cannot start my phone. Is their any remedy i can use? i am using win7home

@xanoa
Welcome to the forum!
If you mean firmware update then have a look at this resource although timing of failure can be catastrophic and visit to Nokia Care Point may well be required unfortunately:/t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/398147
Happy to have helped forum with a Support Ratio = 42.5

N82 Problem of synchronization with PC Suite

I just bought a N82 last week. And of course I want to synchronize my outlook address book into the new cell phone. How ever the poblem happened when I using PC Suite. The following is the details.
Enviroment:
Nokia PC Suite version 7.0.7.0
PC OS - Windows XP SP2
Outlook - version 2003 build 11.6568
Problem description:
I installed the PC suite, and connected with my N82 by USB line. The connection is OK. But synchornizing with outlook is always fail with a message. I tried to test some more functions with PC Suite. And the results are listed below:
1. Backup and Restore. Works OK only for the N82 itself, which means I can backup address book, short message from my N82 and restore them to the cell phone from the PC. However, when I tried to restore the address book of my old 7360 to N82, it failed. Maybe the problem is caused by incompitable data format of different type of cell phone.
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3. Nokia Communication Center. Totally failed. I cannot synchronize my N82's address book and short message onto the PC. And also I cannot save the new contacts created on the PC back into N82. Similar with short message. When I create a new message on my PC and try to send it through N82. It failed.
4.Nokia Image Store. Works OK. I can download my graphics and videos onto PC.
That's all for my test. The biggest problem is that all the way I can find to get the address info from my old phone to new N82 cannot work. I really don't want to input hundreds of lists one by one.
In order to avoid any conflicting with other software, I also try to install the PC suite with a total clear XP system. The result is the same. I really don't know what's wrong, can anyone help me? Thanks a lot.

HI telemann,
If i tried to sync, it synched properly, if i try to send SMS it sent properly, more vitally, it was reflecting on both PC and on the phone. When i tried to create a new contact Test, it was created and saved successfully on the phone
In XP SP-2, 32 bit i can do above things without any problems
You can try to create new settings on PC Sync and check and also make sure that all your calender and contact entries are proper and do not have any spcl character, unwanted blank space, if calender entries are there check their end dates and sync settings etc., Hope it should work without any issues ... Best of luck

N8+OVI Suite connection problem

Hello all.
I have a problem since I update ovi suite to version 3.0.0.029. I can't connect the phone to ovi. It is always tell me "connect your device to your computer with usb". It's done but ovi don't detect the device . I have try with ovi suite, pc suite, software updater and noone detect the phone.
I read a lot of people with the same problem but noone could fixed it. I try to uninstall all nokia programs and reinstall but the same. I try with other computer and same.
OS in both computers Windows 7
Ovi suite 3.0.0.029
¿Any idea here?
Thanks.
PD: sorry for my english. I'm from spain and i tried to dont use a translator

I have the same problem with my N8. I've tried everything.
Ovi Suite does not recognise my phone, but the computer does (so I can sync with Media Player etc.).
I was hoping that PR 1.1. would fix the problem, but it did not.
Everything worked fine with the old Ovi Suite.
So, this is simply a problem of the NEW Ovi Suite, not the problem of computer or cable or anything like that.
Here are the specs:
Windows Vista
Cable Nokia CA-179
Other specs from Ovi Suite system information:
Nokia Ovi Suite 3.0.0.290
Ovi Player 2.1.10304.0
Nokia Photos 1.6.387.0
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver -ohjain 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Waiting for a solution from anyone...and no, I will not upgrade to Windows 7 or anything like that. I will upgrade to another non-Symbian phone, however, if this can't be fixed.

Nokia C3 chat & Ovi Suite problems.

dear Nokia,
my chat function on my Nokia C3 isn't working.
every time I start up my MSN acc. it freezes and stays white.
also i've got problems with the Nokia Ovi Suite, It says that my phone is not in the Ovi Suite position while it is.
I'm using a 2gb memory stick and a usb cable:CA-101D
Please help..
kind regards,
jeffrey de groot (Netherlands)
Solved!
Go to Solution.

Hi,
Please update your phone with the latest available phone sw.
http://europe.nokia.com/support/product-support/device-software-update
For Nokia Ovi Suite:
Go to Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahayv

Synchronzing Outlook contacts crashes OVI-Suite

One of our users has the following problem:
After using the Ovi-Suite without any problems, since a short period of time contacts are not synchronized. Starting the synchronization process ends in an app crash or some contacts are twice in Outlook. With PC Suite everything is fine. Reparing OVI does not help. What is the problem? How can it be solved?

I am a
keremorak wrote:
hi, I have exactly the same problem.
I have a N86, and want to synchronise my contacts with Outlook, but the system does not update my contacts in Outlook if the information is in mobile(home) or mobile(business) fields.
But the informaiton for the contacts is visible through Ovi suite.
It seems as if the fields which are not pre-defined in Outlook don't get synchronized with Outlook, and this is causing serious trouble as information is getting lost...
great user of Nokia and nokia only from the time of mobile era started in India. The last phone that i used, which can sync with my outlook through pc suite was N86. But after i switched to N8 and C7, the OVI suite is the only back up mode and this can't be sync with my outlook in windows office. So, what to do ?? Can anyone help.

Ovi Suite does not retreive phone data after conne...

Dear members,
Im using Nokia 5230 and i tried connecting my phone with Nokia PC suite and Ovi suite. Im successful with PC suite and Im able to access everything. But in Ovi suite, the mobile is being detected and shows my mobile model in the connected devices but still the phone data are not retrieved. It shows a processing icon below the device name which can be seen from the file I have attached here and it does not show any of my phone data i.e. Contacts, messages, photos, etc. I tried the solutions posted in a similar topic ("Ovi Suite + 5230 USB not working") but I could not find a way. Kindly give me a solution so that I can use Ovi Suite effectively.
Attachments:
Nokia Ovi Suite connected to 5230.JPG ‏60 KB

I am having the same problem--Nokia 5230 to ovi suite 3.00.290, but i do not have PC suite. My OP is WIN 7 32bit on a msi U100 Netbook. When i fired it all up 2 days ago it transfered all my old e-mails to ovi suite but all the e-mails sent yesterday (Saturday-april 23,2011) and today (Sunday april 24,2011) Do not transfer. Also i noticed that on saturday evening (april 23,2011) when i shut down there was 79 UPDATES! that downloaded!--this could be the clown in the wood pile! No sync transfer since then. We need this fixed--Thank You.

Installaton error on ovi suite-- please help

I got my nokia n8 yesterday and I got some problems while installing the ovi suite cd in my Windows7 64bit laptop.. so i download the latest version of ovi suite but i got the same problem as mentioned below...So provide some solution to install ovi suite completely in my laptop.
I got the error like
could not open key:
UNKNOWN\Components\DA42BC89BF25F5BDOAF18C3B9B1A1EE8\68AB67CA7DA7FFFFB7449A0100000010 Verify that you have sufficient access to the key,or contact your system personnel.

There doesn't seem to be any uninstaller for Ovi Suite either. I have looked for some sort of removal tool and thousands of other people are looking for the same, but that doesn't seem to exist either.
Every time I try to remove Ovi Suite from from Control Panel and also using third party software, It only seems to want to install the software and not remove it. Going through the motions of selecting to install the current software, the same error comes up about permissions.
Attachments:
Nokia Ovi Error.jpg ‏35 KB

Nokia Ovi Suite 3.0.0.28 installation

Good day i just installed Nokia Ovi Suite 3.0.0.28 my phone is nokia e63
this is my specs from pc suite
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 32-bit Edition
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
the problem is that my Ovi suite detects my phone but cannot make Blue tooth connection
thanks

@ragun
How do you update phone firmware version?
1. Download & install Nokia Ovisuite (For Windows User only)
Connect device with NOS> Software updates
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite will not sync with 5800 ExpressMusic

Was using PC Suite 1.1 without a problem, then upgraded to Ovi Suite 2.1 and now can't sync Calender. Everything looks as though it's going fine... the task bar says syncing and gets right to the end, before displaying error code Sync Cancelled 80043c93
WinXp SP3
Great! Thoroughly tested before release then!

Phone: Nokia 5800 XM firmware version 40.
Desktop OS: Windows 7
Ovi Sute version: 2.1.0.87 (clean install after uninstallation of ALL previous Nokia sottware products)
Sync setup:
Sync all = contacts, photos, messages, calendar
Contacts are to be synced with MS Outlook 2007 and Ovi online
Calendar is to be synced with MS Outlook 2007 (wth Outlook preservation of data in case of conflict)
When trying to do a "sync all" Error message:
"Completed syncing the following content types: Messaging
Failed to sync the following content types: Contacts and Photos and Calendar.
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
80043c0b"
When trying to sync Contacts alone:
"Reading contacts from Nokia 5800 XpressMusic failed. Reconnect the USB cable to your device or connect via Bluetooth."
When trying to sync Calendar and Tasks only::
"Could not sync calendar item and tasks. Plug the USB cable into your device again or connect via Bluetooth. The sync again."
If someone has any ideas why this is happening, please advise.
Also the "My Pictures", "My Videos" and "My Music" folders are by default selected as the folders for Pictures, Videos and Music WITHOUT the possibility to change them.

Ovi Suite 2.2.0.245 error code 8004fd02 syncing N9...

When syncing contacts on my N900 the status bar progresses to about 75% completion and then I get an error (attached) stating that the Contacts did not sync, that I should unplug the USB cable (or Bluetooth) and reconnect and sync again. I have done this multiple times and I keep getting the same error. The error code number is 8004fd02
Solved!
Go to Solution.
Attachments:
error.JPG ‏196 KB

Hi,
We are really sorry to hear this.Could you please provide us the logs so that we can investigate on this? Kindly send the details here: [email protected]
Here are the instructions for attaching log files:
Follow the instructions and download debug_conf.txt
"Please follow these instructions to gather and send the log files:
1) Exit Nokia Ovi Suite
2) Download and unzip the file debug_conf.txt
3) Copy the file in your PC in the installation folder (Usually C:\Program Files\Nokia\Nokia Ovi Suite) If the file already exist, replace it.
4) Open Nokia Ovi Suite and do whatever you need to do to reproduce the problem
5) Exit Nokia Ovi Suite
6) Go to your %TEMP% folder
In XP: C:\Documents and settings\your_username\LocalSettings\Temp and In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp
but can be found also by entering %TEMP% to the Windows Explorer's address bar
7) Take a copy of the files called debug_log.txt and DalMeasurementFile2.log
8) Open Control Panel - Administrative Tools - Event Viewer - Application - Right click - Save Log File As (and use the text format)
9) Remember to delete or rename debug_conf.txt after gathering the log files" and collect the logs files and attach in this mail.
Attachments:
debug_conf.txt ‏2 KB

N97 Mini with Ovi Suite 2 unable to transfer anyth...

Hi. My wife has just got the new N97 Mini. It has the latest firmware and the Ovi suite is the latest version. The problem is I installed Ovi Suite and it asked me to connect mt device, so I plugged in the supplied USB cable, My windows vista said new device and started updating drivers, it then said there was a problem and then the sevice layer in windows said there a a incompatibility with the device driver, in windows device manager there were 2 entries for the n97 mini, one of them had a yellow excalamation mark next to it. Ovi suite said it had detected the phone but I can not move anything onto the phone, I then uninstalled Ovi suite and tried to connect via bluetooth, the connection seems to be fine as windows device manager only has 1 entry, and Ovi suite detected the phone, how ever I stiil cannot move any files onto the phone, the only way to move files to the phone is to select mass storage and then I can drag and drop using windows. Any help would be great. Thanks.

Hi pearsonquinn,
Could you check following:
- System information (Help - About Nokia Ovi Suite - System information - Copy text to clipboard)
- N97 mini SW version
- PC model
- Can you see the phone icon in Nokia Ovi Suite main page?
- Are messages and photos visible in Ovi Suite?
- Can you transfer files to portable device visible in My computer?
- Could you attach screenshots of following situations you are describing:
" ...the sevice layer in windows said there a a incompatibility with the device driver..."
and
" ...windows device manager there were 2 entries for the n97 mini, one of them had a yellow excalamation mark next to it. Ovi suite said it had detected the phone but I can not move anything onto the phone, .."
- Puumis
Message Edited by puumis on 16-Nov-2009 01:41 PM

Ovi suite - instalation freeze at 50% ...

Hello,
i have problem to install nokia ovi suite,installation starts but "freeze" at 50% see picture, i tried to let it for several hours, but no progress, any idea what to do ?
my operating system is winXP, only C drive ...
Attachments:
nokia.JPG ‏22 KB

solved by downloading new instalation file ...

OVI Suite is not compatible with Ralink Motorola B...

Ovi suite can not find my bluetooth. my nokia n8 or e72 connects with my bluetooth. the problem is only with ovi suite and pc suite.
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Solved!
Go to Solution.

Hey guys, i found a solution.
I'm using HP pavilion dv6 (can't remember the full specs though).
I also use Ralink_Motorola_BC4_Bluetooth_3.0HS_C1.100 but the problem is Nokia ovi suite greys out the bluetooth connect or whatever which most of you are facing.
I fixed my problem by doing the following steps:
1) Uninstall Ralink bluetooth software(And then Reboot if required)
2) Turn off all your wireless devices and then turn all your wireless devices back on. (OR just go to HP wireless assistant and click on Turn all off and then click on Turn all on).
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This worked for me. Honestly i liked the Ralink better than some odd generic driver. If Nokia doesn't release any Ovi suite version to fix this issue, this is the only solution available(unless you want to change your bluetooth driver to another software like Toshiba bluetooth stack for non-toshiba notebooks).
I told Nokia(ask) more than 6 months ago about this issue and those liers promised me that they will release a version that will fix this issue. Till now they've released allot of ovi suite versions and non of them fixed the issue.
Let me know if it worked i'll appreciate it.

Problem: No Synchronize since Ovi Suite 2.2.1.23 h...

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