Problem on Surface Pro 2

I've had no luck with power BI on a Surface Pro 2. I installed the app from the store. When I open it, it just goes to a blank blue screen.
I try to uninstall by pressing and holding and pressing uninstall. The startup icon is gone, but when I go to the store, it says the app is installed. Please help, this is tremendously frustrating. How do a force and uninstall so I can
update?

Yup, that is how I tried to uninstall. I click uninstall and seems to work. If I go to the store it shows install. When I reboot the power BI icon is back on my home screen.
Ace,
It looks like we need to take this offline with you to troubleshoot it. Please email me. It's edprice at Microsoft.
Thanks!
Ed Price, Power BI & SQL Server Customer Program Manager (Blog,
Small Basic,
Wiki Ninjas,
Wiki)
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Similar Messages

Polygonal lasso tool not working with stylus on Surface Pro 2

Hi guys,
I'm new here so please bare with me if I'm posting in the wrong place or don't make immediate sense.
Hardeware / software used: surface pro 2 and I'm running photoshop CS5.
Problem is a fairly basic one: I am trying to make basic selections using the polygonal lasso tool (using the stylus that comes with the tablet) but it simply will not work. All I get when I touch the stylus to the screen is the circle that appears then fades. If I attach the keypad and try using that then it works no problem at all.
Does anyone have any ideas as to whether there is a particular setting that I need to switch on or off e.g. something relating to pressure sensitivity (although not sure why this would affect this particular selection tool)?
I've searched the web and come up with nothing so far so any help is greatly appreciated!
Thanks for your time
Scott

same problem on surface pro 3 !!!!
and i think quite significant, for lot of artists using polygonal lasso a lot (including me). How come that the stupid surface cannot work properly

Problem push and hold on a Surface Pro tablet's touch screen

Hi,
I tried posting this before, but I can't find my origional post so I hope I'm not spamming accidentally.
I have a problem with my program on a Windows 8.1 Surface Pro tablet. I programmed a button to be 'push-and-hold', but when I touch the tablet nothing happens until I release my finger. This briefly controls the button. When I connect a USB mouse to the tablet, it responds normally; when I press the left mouse button: the button in my program goes down until I release the mouse button. I tried about every setting in the Touch section of the Windows control panel without any succes.
Does anyone have a suggestion?
Any help would be greatly appreciated.
Chris

Previous Post.
http://forums.ni.com/t5/LabVIEW/Press-and-hold-on-a-Surface-pro-touch-screen/m-p/2816346
If you clicked on your username and looked at your profile, you can see the messages you've created or replied to in the past.

When Will Microsoft Fix The Problem With Hosted Networking on a Surface Pro 3?

Surface Pro 3 512GB
Windows 8.1 with all patches.
The following is from this thread:
http://answers.microsoft.com/en-us/windows/forum/windows8_1-networking/netsh-wlan-start-hostednetwork-not-working-on/f414cea9-c110-483c-a3a2-840a4ce317e2?rtAction=1423330004507
A Microsoft member said it would be better to raise it in technet.
netsh wlan set hostednetwork mode=allow ssid=test key=12345678
The hosted network mode has been set to allow.
The SSID of the hosted network has been successfully changed.
The user key passphrase of the hosted network has been successfully changed.
netsh wlan start hostednetwork
The hosted network couldn't be started.
A device attached to the system is not functioning
One of the comments in the thread said:
"I have the same issue on a Surface pro 3.
It is related to the fact that they removed VAP support from the wifi driver."
Now a new wifi driver was included with the latest firmware update (01/15/2015) but it did not fix the problem.
I
Please note this is a Surface Pro 3 problem as it works on a Surface Pro 2 running Windows 8.1.
This problem has been reported to Microsoft by me and I was told "the developers are working on it." That was six months ago. I see posts going back a year saying the problem was reported to Microsoft Support.
When will this be fixed?

On Sat, 7 Feb 2015 18:06:38 +0000, saberman_Plus_1 wrote:
>This problem has been reported to Microsoft by me and I was told "the developers are working on it." That was six months ago. I see posts going back a year saying the problem was reported to Microsoft Support.
Do you have a case number? From
http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfnetwork/how-do-i-get-the-wireless-hosted-network-feature/03657fe5-b8c1-48c5-940a-ae3e13ffe25f
you've had a couple of contacts with support.
If you provide case numbers, it would be helpful in escalating further. And more
specifically, it might help someone from Microsoft determine IF the issue has
been escalated. While Microsoft has been doing work on the wifi driver for
nearly the entire time since the SP3 was released, there is no information
anywhere as to whether this bug is known or not.
As you also know, I sent it in to the"right" people inside Microsoft and as you
also know, I did not get a response. (I'm an end user just like you even though
I'm a Community Moderator on the Surface Forum in Communities).
-- Barb Bowman

Surface pro 3 vs Photoshop problems

Hi,
I recently bought a surface pro 3 i7, specially to use for photoshop cc.
I run in to a lot of problems, but my main problem is that after a while it freezes when using the lasso tool.
I don't know why it does this when i am using the lasso and not any other tool so far.
It freezes from 5 min to 20 min.. yesterday I completely reinstalled my surface but with no luck.
Does anyone has a solution for this problem.
Second, not as important as the first but still annoying, when using the lasso half way it already starts selecting, do I press to hard I dont know.
Third, really really annoying the fact that when I use the pen tool, it's impossible to adjust (a) the shape of the pen with the anchor points, this really frustrating.
I tried it even connecting my cintiq to it on a big screen, it works better but stiil its a struckle. On my normal computer with normal it works fine,
Please help me out,
I am so frustrated.
Regards,

I have this same problem. It is really annoying. I cant get it to work with my finger or pen.
If anyone has tips i would love it. I bought this thing for the pen and to use Adobe.
Thanks

PHotoshop Elements 12 won't install on either my Windows 7 computer or my Surface Pro 2 -- Lightroom installed just fine...what's the problem with PS Elements??

I've never had any issues installing software from a dvd onto the Surface Pro 2 or my windows 7 laptop-- why won't PS Elements 12 install on either of these machines??

Hi,
I have successfully installed PSE 12 on my Windows 7 and Windows 8.1 systems several times without any problem. (I keep doing the re-installs to test problems for other users).
You were running as an administrator weren't you?
I have also known problems with some Internet Security suites and the recommendation is to disable them while installing PSE.
Since you are not mentioning any error message, you could have a duff DVD which is why I suggested trying the download. The download and the DVD are the same program.
The main problems seems to be signing in and getting the serial number to work but you aren't reporting those faults.
Brian

Problem surface pro 2, windows 8. brush pressure is not working in Ps CC ,

problem surface pro 2, windows 8. brush pressure is not working in Ps CC

Este foro es un Foro de Usuarios en español.
Puedes probar a explicar tu problema con mayor detalle.
Indica por favor detalles de hardware
(Podemos estar familiarizados con Photoshop, pero no con tabletas híbridas)
Concretamente, cómo utilizas el pincel de presión?

Problems installing Adobe acrobat 6.0 Pro on Surface Pro

I cannot complete the installation of Adobe acrobat 6.0 Pro on Surface Pro. The process stopped and the status bar is about 70%. I cannot close of cancel the process. It is stuck on my computer.

Is it running Win 8 and is it 32 or 64 bit OS? AA 6 is not listed as compatible with Win8 and you may very likely have to buy AA XI. Sorry, but AA 6 is too old for an upgrade.

Windows Surface pro site problems

I have a website http://final-5.businesscatalyst.com I have it set up with tablet and mobile site redrects. The site looks like it should on most tablets but not the surface pro I was wondering is there was a way to stop it redircting to just the windows surface's and load the desktop version but on the ipad ect load the tablet site?
Thanks
Jason

Hi Jason
I believe you want to restrict the orientation of site when opened in surface tablet.
With native Muse features we cannot stop orientation changing when user is trying to use the device ,though can be done using custom code.
Its not advisable to restrict users from using the orientation they want to use the site, but you can try the suggestions mentioned in the documents :
http://stackoverflow.com/questions/10975387/mobile-site-force-landscap e-only-no-auto-rotate
http://stackoverflow.com/questions/3501510/blocking-device-rotation-on -mobile-web-pages
http://stackoverflow.com/questions/6052400/disable-auto-rotate-in-jque ry-mobile-or-phonegap
If this is not what you are looking for , please let me know.
Thanks,
Sanjit

Is there a work-around to enable Digital Photo Pro on the Microsoft Surface Pro ????

Is there a way to use Digital Photo Pro on the Microsoft Surface Pro?
As I understand the problem DPP is unable detect the screen resolution of the tablet ( the defauilt res of the tablet
is 1920 x1080) with a minimum of 1024 x768.
It would be usful if one could type in your working screen res into at startup if that's the only problem
___I've looked at other screen drivers from Intell but I realize if I could install thrm I'de lose the touch functionallity
Are there any other ideas out there???
Thanks artB

Canon DPP is Canon provided application for desktop/laptop computers and they don't have a version for any tablets as far as I'm aware (not even iOS or Android versions).
But there are other photo editing programs that would work. I have an iPad. While Apple has their own photo software (which isn't going to work on a Windows tablet) Adobe has an app called PS Touch.
PS Touch isn't nearly as full featured as Photoshop. It limits the image resolution (it resizes any images that you import to it so they don't exceed the max resolution) but it does have most of the commonly used adjustments. So if a person were just trying to get something out, it works in a pinch.
One other catch is that PS Touch can't deal with RAW images... so it's JPEG only. But I can import JPEGs off the card into the iPad and then edit them -- not as well as I can if they're on a regular computer, but this is what I'ved when I'm away for a weekend with my camera.
Tim Campbell
5D II, 5D III, 60Da

Using Bitlocker Data Recovery Agent (DRA) on Surface Pro 3

We currently have the Data Recovery Agent (DRA) configured in our Bitlocker Policy for our Windows 7 Systems, and it works fine. In situations where the Recovery Key for the computer object was not backed up to AD correctly for whatever reason or the computer
object was deleted, our HelpDesk can connect the encrypted drive to another system, and then use the certificate for the DRA to unlock the drive.
I'm wondering if the BitLocker DRA Certificate unlock method will work for Surface Pro 3 devices, in the case that that their computer object and normal BitLocker recovery key is deleted or missing in AD for whatever reason. Seeing as how our helpdesk can't
easily remove the internal HD from a Surface Pro 3 (I think only MS can do this?), I'm wondering if this BitLocker recovery option is still an option for Surface Pro 3's and if it is not then if there is another recommended option for Surface Pro 3's and/or
other Windows 8.1 Tablets used in an enterprise environment.

noctlos wrote:
Using linux-3.18 and -3.19 kernels, with wayland/weston v. 1.7. In its own tty, i try to run weston, and I get the following stderr:
Could anyone help me to figure this out? Thanks.
Seems that the problem lies in libinput. Maybe you can report that upstream. I suggest you recompile libinput with debug info and do not strip the binaries to obtain better backtraces.
Edit:
I have also tried running `swc-launch -- velox`, and get the following error:
Running on /dev/tty2
velox: error while loading shared libraries: libinput.so.5: cannot open shared object file: No such file or directory
Server exited with status 127
Restoring VT to original state
So, perhaps I am having some libinput trouble. Does this seem correct?
Well, that's a different problem. libinput has several soname bumps because of API and ABI incompatibility. You have to rebuild swc against the newest libinput. (Although I'm not sure if swc developer updated the code to new API)
Edit 2:
Just to tack this on here for `gnome-session --session=gnome-wayland --debug`
I'm not expert on this, it may be related to libinput problem. If you don't include GDK_BACKEND=wayland environment variable when launching gnome-wayland.
Last edited by jdbrown (2015-03-01 08:04:39)

Press and hold on a Surface pro touch screen

Hi,
I am having some problems with my Surface Pro, trying to control a relay 'press-and-hold'. When I connect a mouse to the Tablet, Windows registers the left mouse up and down events perfectly, allowing the user to control the relay exactly the way I intended, but when I use the touch screen with either the stylus pen or my finger it only seems to press the LabVIEW on release.
Does anyone have a solution for this problem?
Chris

Jeff-P wrote:
I just tested this on my touchscreen laptop and got a similar behavior. Windows doesn't seem to be registering the left click when you touch the screen until you release. My guess is that this is related to the press+hold for right click functionality on Windows. When I touch and hold for over a second, I get a right click, but when I touch and hold for a shorter time, I get a left click that only registers when I take my finger off. This is consistent with the way that the Windows UI handles touch as well (test the start button for an example).
Interestingly, if I change the mechanical action of the LabVIEW boolean to 'Switch Unit Released' I can't actually toggle the button ever because the press and hold does not register as a left click, and eventually registers as a right click.
Jeff Peacock
Product Support Engineer | LabVIEW R&D | National Instruments | Certified LabVIEW Architect
Actually, this is expected behavior. Try clicking a button on any Windows app, then, while holding down the button, move off of it. The button does not register as pressed. This feature has saved me any number of times.
edit:
Or do you mean it doesn't even depress the button?
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

Issues with the Surface Pro 3's pen in Photoshop CS6

I used photoshop CS6 with no problems on my old computer that was connected to a graphics tablet.
However, I recently bought a new windows computer called the Surface Pro 3. Everything works perfectly with the trackpad and touch, but I've had some issues with the Surface pen.
The pen can draw on the canvas, but whenever I click something on any of the windows with the pen, the entire application freezes and I would have to click the computer's taskbar at the bottom to unfreeze the application.
It's impossible to work like this. Is there any solution to fix this problem? It says that the version of photoshop I have is Adobe Photoshop Version: 13.1.2

If you have Photoshop CS6 version 13.1.2 which is the Subscription version of Photoshop, You shoule Isstall Photoshop CC 2014 on your surface Pro 3. It will work without problems on the surface Pro 3 and you will also have the option have the option to use Photoshop CC 2014 preference 2x UI to scale Photoshop's UI up in size on your Surface Pro 3.
If you do not have a subscription the Perpetual version of windows CS6 should be version 13.0.1.3. In that case the only way to scale Photoshop UI is to have windows do it. You would need to to update your windows 8.1 registry and add an external Photoshop manifest file in your Photoshop CS6 folder. To get the Surface Pro 3 pen to work with Photoshop you would need to install NTig pen device drivers the support the wintab APIs.
You will not be able to use Photoshop without a keyboard popping up the windows onscreen keyboard is too cumbersome. You can use a utility like Touchkey to create Overlay touch keys on Photoshop and use Photoshop without a keyboard.
The differece betweek Adobe 2XUI scaling an windows scaling ise windows scaling scalet the image areas as well as the Photoshops UI
A couple of touchkey overlat keyboards could look something like this

Adobe CC on Microsoft Surface Pro

I've installed Creative Cloud on my Surface Pro, and the apps I use tend to work fine - however, there's an issue with the Creative Cloud launcher itself.
The CC context menu (right-click in system tray) only displays text for the first option in the list; the other options are present and can be selected, but have no text.
Additionally, when the launcher needs an update, a small popup appears over the launcher app window. The content for this popup is not correctly displayed; only the CC logo is visible, there are no text or buttons, and the popup's 'close' button (top-right of popup) cannot be clicked. I'm *guessing* that this is an update dialogue, as it went away after I manually updated the launcher app (by re-running the installer).
Both of these issues could be related to a known font sizing bug, but I've set my dektop to 100% zoom (native pixel sizing) so I wouldn't have thought that would be the problem.
I've updated my Surface to Windows 8.1 - could that be the issue?

Hi Dave,
I'm afraid I didn't install Creative Cloud before upgrading the Surface to Windows 8.1, so I don't know if the issue occurs with the standard OS that the Surface Pro ships with (and it's not easy or practical for me to roll back at this stage).
It *could* just be a strange configuration issue with my machine, but it's probably worth the developers exploring further as 8.1 will be leaving preview and shipping fairly soon; if it's a reproducible error you may see it cropping up a fair amount.

Can't open Skype in Surface Pro Tablet

Skype works great on my desktop PC. But I have a problem with my Surface Pro Tablet. There is a Skype App and I can log on to my account.
The Problem:
There is a lot of stuff in the App that I don’t care about, but I don’t see where I can open the Skype page where my contacts are and make calls.

As best as I can remember I quit trying to use the App, but went directly to Skype* and logged on to my account and then was able to see my regular Skype page. Hope that helps.
*Google: Type in "Skype my account" and log on.

Problem on Surface Pro 2

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