Problem opening a particular PDF document in ALL browsers

I have a problem a PDF document in all browsers.
I have a mail order account online and I am trying to open one of my statements by clicking on the PDF logo.
A new window opens and is either blank or tells me it cannot load (depending which browser used). When the new window opens the address in the browser is an IP address / name of the company / document number.PDF
I have contacted the company but they tell me to either download the latest Adobe Reader (which I have), and try a different browser (which I have).
I have tried changing settings in all browsers as per instructions found on other sites, and I can open PDF docs from other sites and my pc no problem. This tells me that the problem lies with the company, yet they cannot seem to resolve.
Does anyone have any ideas or can shed light on this puzzling problem?
So grateful, thanks.

Can you try to download that PDF to your local disk, and open it from there?

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I have a Windows 7 Home Premium Computer
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But such an idea will not solve the problem, as 1. this meta-data is optional (lazy programmers would be allowed to say "nothing to see here, move along"), and 2. this data would only get added to *newly created* files, and it would not retroactively make older PDFs editable ...
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Problem opening a particular PDF document in ALL browsers

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