Problem opening Canon 5D Mark II raw files

Adobe support has started a case file #181481276 on my problem.  I recently had my hard drive replaced so I had to reload my photoshop elements 7.  It wouldn't open the Canon 5D Mark II raw files so I downloaded the latest raw plug-in 5.5 for PSE 7.  Still wouldn't open the raw files.  I may not be doing the right thing with the clunky #%&# zip files.  Adobe support said I should download the raw plug-in 5.2 (seems if 5.2 would work subsequent plug-ins like 5.5 should also work).  I downloaded 5.2 and nada no help.  Am I doing something wrong with the zip files?  I open each of the three files that downloaded (even moved them to the Adobe folder in the C program files folder).  My operating system is XP Professional.

Adobe support is generally unreliable.  You should install the latest version of ACR, 5.6.  It's easy to make a mistake with the manual installation instructions.  See this FAQ for troubleshooting:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Problems_opening_raw

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