Problem opening illustrator CC document

I tried open an adobe illustrator CC document in Ai CC in mac environment but it prompted me that the file is in an unknown format and cannot be opened.
I am clueless...any one know why? please advise me. appreciate your help alot!

The file might really be corrupt.
But you might try to restart Illustrator
rebuild the preferences
if the file is on a server: copy it to your desktop before opening

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