Problem opening Illustrator cc

Why do I have to sign in as adminstrator to open Illustrator cc

Without proper system info nobody can give you a definitive answer, but Larry's comment would be a good place to start. Fix your user permissions.
Mylenium

Similar Messages

Problem opening Illustrator files from Bridge

I recently installed cs5.5 and can no longer open my Illustrator files from within Bridge. When I double click on the file in Bridge, it switches to Illustrator and the hour glass appears for about 5-10 seconds before switching back to the selector tool, but the file never opens??? The only way I can open Illustrator files now, is to do the File>Open command within Illustrator.
I'm hesitant to reinstall CS5.5 because it took so long the first time.
Any suggestions??
Thanks
Paul

It only seems to affect ai files. I am able to open psd files from Bridge.
I just discovered that I am also unable to "place" ai files in InDesign. The same thing happens - I go to File>Place, find the ai file, double click the ai file, the hour glass appears for a brief moment then disappears, but the file doesn't get placed.
Thanks for any suggestions.
Paul

Problem opening illustrator CC document

I tried open an adobe illustrator CC document in Ai CC in mac environment but it prompted me that the file is in an unknown format and cannot be opened.
I am clueless...any one know why? please advise me. appreciate your help alot!

The file might really be corrupt.
But you might try to restart Illustrator
rebuild the preferences
if the file is on a server: copy it to your desktop before opening

Problems opening Illustrator files = blank page

I've just recently found the wonderful Adobe Illustrator exchange resource, but the files I download open as blank pages??? Can anyone help me understand what's going wrong. I'm using CS3 on G5 Mac...

If the files you're downloading are brushes or patterns or something other than just an image, look at the palette (panel?) of that tool. Swatches, or brushes or styles...
If it's an action, you need to load that via the flyout menu on the actions palette (panel?)

Problems opening EPS-files in Illustrator CS5.1

I have problems opening some EPS-files that I downloaded from Shutterstock. Their support person told me to contact your support. I’m using Illustrator CS5.1 on a PC. When I try to open the files Illustrator's suddenly not responding and I have to close the program to continue.

Hi Lotta,
Will it be possible for you to share with me any one of the EPS file with which AI is crashing ?
Thanks & Regards,
Raghuveer Singh
[email protected]

Unable to open illustration. ID=-50

Hi, The topic on how to (maybe) fix this problem seems to be closed to replies so I'm starting a new thread. I have had the error Unable to open illustration. ID=-50 on a series of files which were, due to my diligent (paranoid?) method of working, several stage-by stage variants and incremental editions of a very large, very IMPORTANT file I was creating for the kind of client you don't give excuses to. The files, almost in their entirety, were unopenable and reporting the "Unable to open illustration. ID=-50" error. I discovered the error after I re-booted, having previously received a message telling me to re-install my tablet drivers, after which my machine ran very erratically. When I went to open the files, I was given a rude shock as file after file, version after version gave me the same error and refused to open... Oh, except versions 1 through 4. I was on version 28 at the time...<argh! Hulk smash!> Fearing imminent death at the hands of a client, I figured out a workaround. It may not work for all of you, but please do try it. It may just save your hide from something you didn't cause in the first place. Hint: Adobe!! The first thing I did was to go and buy icecream: The industrial strength, full fat kind that'll send me to an early grave. I needed the support only empty calories could bring. :) Now onto the tech stuff: Back up everything first. Don't open the files, just copy them somewhere safe. Now, I selected the most recent version of my file and opened it by doing the following: Open Flash 8 (I don't know if this works in other versions, but this was the one I had on hand) Make a new document Click on the File menu Select the 'import to stage' function If a dialogue box appears reading "This file appears to be part of a sequence of images. Do you want to import all of the images in the sequence?" click 'Yes' In the dialogue box that should appear next, click the following radio buttons in order and nothing more: Convert pages to Scenes Convert layers to Layers Which pages to import: All Include invisible layers Maintain Text Blocks OK The file should import as vector graphics but everything will probably be expanded. You may lose a few shapes. I did, but the vast majority was still there. I experienced some cropping though. This is not a perfect fix, but it should give you more to work with than nothing at all. If lots of things seem to be missing, look at the Flash timeline and make sure all the layers are visible. I freaked out and invented all new words to explain my situation before I realised half my layers were turned off. ;) Now, I exported the image from Flash as an .ai by clicking File>Export>Export Image. I chose Adobe Illustrator 88 as the version, but play around with the version settings, you may get a better result, you may not. Open the image in Illustrator Zoom out to the max, as the image may appear off the canvas. You'll probably have lost your layers. A pain, but at least the graphics are available. You may be able to work around this by exporting layer by layer from Flash or by doing something cool that I didn't think of at 1.30 in the morning. :) In Illustrator, you can't move your graphics from off the canvas to back on the artboard, as Illustrator gives a "Can't move the objects. The requested transformation would make some objects fall completely off the drawing area" error. Instead, select all (Ctrl+A) and cut the objects (ctrl+x) Make a new document Paste the objects in the new document (Ctrl+v) If you're like me, you'll have a fair few mistakes to fix, and your brushes library will have gone, along with your existing brushes having been expanded. It does however seem to keep paths, so you could re-instate the brushes if you want to by loading an external brush library and putting everything back by hand. My hat's off to you if you want to try that. :) Bugs: I have had errors where the image has shown up in C

...oh, there's a word limit? Okay, that explains why the last half of my thread was cut off...;)
Here's the rest:
Bugs:
I have had errors where the image has shown up in CMYK whereas before it was RGB. I found this happened when I exported out of Flash using Illustrator 6.0 as my version. I solved this by exporting as 88. I also got more objects that way. May be coincidence, who knows.
That's it!
SAVE AS!!
I got paranoid and saved about 4 individual copies before I dared close and re-open to test the tenacity of the file. It seems okay...so far. You'll hear me screaming from the 4 corners of the globe if it's not.
I agree with the forums that using a Wacom or similar tablet coupled with brushes, the scissor tool and even the expansion of brushes was possibly to blame for this disaster.
So...
I save often, back up regularly (not that it really matters since the error seems to be a dynamic fault that ruins the file on the fly..) and I haven't switched my computer off, nor closed Illustrator since I started again with using the aforementioned scissor, tablet combo, a necessary evil for me right now.
I'll close both the file and Illustrator when the job's been sent, approved and I can physically hold the printed version of my work in the client's magazine.
Better to be safe than sorry ;)
I sincerely hope this roundabout fix helps someone to at least ease the anxiety and understandable fury that this error causes. If not..well..you bought that icecream, right? ;)
Happy Illustrating!
L.

After using an ExtendScript (via ESTK) Illustrator becomes corrupted and "Can't open illustration."

Hey, thanks for reading.
I'm having a strange problem with Illustrator CS5 and ESTK CS5. I'm new to writing ExtendScripts, so I haven't a clue what could be going wrong here but here's the skinny:
I've written the following code, which is very specialized to the exact document I'm working with. Using the ExtendScript Toolkit, the script goes through the following loops:
The primary problem:
For some reason, running this script causes Illustrator to become somehow corrupted. I can continue working with the document as long as it is open, but if I try to close it and re-open it, I get the infuriatingly unhelpful error dialog "Can't open illustration." With no extra details.
The same error comes up if I try to open any other .ai files. Shutting down and rebooting doesn't fix the problem. I have to completely uninstall Illustrator, then re-install it before it will work again. And even then, if I try to open the ExtendScript-corrupted file the whole Illustrator app gets corrupted and needs to be reinstalled.
Oh, also Illustrator itself shows up as "(Not responding)" while the script is running, but the ESTK console clearly shows that the script is chugging along as expected.
Specifics about the script:
There are 4 "Buttons" on the document, and a library full of nearly-identical symbols in the Library (different colored backgrounds for the buttons).
The script cycles through every symbol in the library, replacing and deleting instances of the previous symbol.
Then, for each symbol, it cycles through an array (technically an object-literal) of { language-code: "string" } pairs, and saves a .png of each artboard for each word.
What follows is a pared-down version of the full script:
(I tried to add a few $.sleep(10); calls, hoping that maybe just a brief slowdown in the processes might help. It didn't.)
This script (in its original form) outputs a ton of files very, very quickly.
Script Example
var folder = Folder.selectDialog(); // Ask for a folder choice.
var aDoc = app.activeDocument; // Declare an active Document reference.
var textLayer = aDoc.layers.getByName('text'); // Get the text layer, for moving it back/forward
var textFrms = aDoc.textFrames; // Get all text frames, for language swap
var allSymbols = aDoc.symbols; // Get array of all symbols in the symbol library
var allSymbolItems = aDoc.symbolItems; // Get an array of all symbol instances in the active document
var helpTextArray =
 en: "help",
 az: "Kömək",
 cs: "Nápověda",
 da: "Hjælp",
 de: "hilfe",
 el: "Bοήθεια",
 en: "help",
 es: "ayuda",
 * There's normally 3 arrays with many more languages / translations
if( aDoc && // We have an activeDocument
 folder && // and we have a selected output folder
 allSymbols.length > 0 && // We've got symbols
 allSymbolItems.length > 0 && // and we've got symbol instances "symbolItems"
 textFrms.length > 0 ) { // and we've got textFrames to manipulate.
 // For each symbol in our symbol library...
 for(var i = 0; i < allSymbols.length; i++) {
 // Run through all instances of symbols (symbolItems), and replace with a different symbol.
 for(var ii = 0; ii < allSymbolItems.length; ii++) {
 // Move text layer out of the line of fire.
 $.writeln('Move text to back');
 textLayer.zOrder(ZOrderMethod.SENDTOBACK);
 var currObj = allSymbolItems[ii];
 var newObj = aDoc.symbolItems.add(aDoc.symbols[i]);
 var symbolColor = aDoc.symbols[i].name;
 // Add the new / replacement symbol.
 newObj.left = currObj.left;
 newObj.top = currObj.top;
 newObj.width = currObj.width;
 newObj.height = currObj.height;
 // Remove the old symbol.
 currObj.remove();
 // Bring text back up to the front.
 $.writeln('Bring text to front');
 textLayer.zOrder(ZOrderMethod.BRINGTOFRONT);
 redraw();
 $.sleep(10)
 // Run through each language and each buttonText and save a copy.
 var currArray = helpTextArray;
 var currArrayName = "help";
 for(currLang in currArray) {
 switchText(currLang, currArray);
 $.sleep(10)
 // Run function to save .pngs of each artboard
 exportAll(currLang, symbolColor, currArrayName);
 } // end for (currLang in currArray)
 } // end symbols.length
} // end if
function switchText(lang, array) {
 //var textFrms = activeDocument.textFrames;
 var newText = array[lang];
 newText = (newText === "") ? array["en"] : newText;
 for(var i = 0; i < textFrms.length; i++) {
 var isHorizontal = ( textFrms[i].width > textFrms[i].height );
 var scale = 100;
 var scaleMatrix;
 textFrms[i].contents = newText;
 * There's normally an automatic text-resizer here
 } // for var i
function exportAll(lang, color, buttonText) {
 var artBds = aDoc.artboards;
 var options = new ExportOptionsPNG24();
 options.antiAliasing = true;
 options.transparency = true;
 options.artBoardClipping = true;
 for(var i = 0; i < artBds.length; i++) {
 var currBoard = artBds.setActiveArtboardIndex(i);
 var buttonPosition = artBds[i].name;
 var newFile = new File(folder.fsName+"/"+buttonText+"_"+color+"_"+buttonPosition+"_"+lang+".png");
 aDoc.exportFile(newFile,ExportType.PNG24,options);
 $.writeln('A file was saved with the name:: '+buttonText+'_'+color+'_'+buttonPosition+'_'+lang+'.png');
 $.sleep(10)
function revertToOriginal() {
 $.writeln('Revert');
 // Switch the text back to help.
 switchText("en", helpTextArray);
 // For each symbol instance...
 for(var i = 0; i < allSymbolItems.length; i++) {
 // Move text layer out of the line of fire.
 $.writeln('Move text to back');
 textLayer.zOrder(ZOrderMethod.SENDTOBACK);
 var currObj = allSymbolItems[i];
 // Add in the placeholder since we're reverting.
 var newObj = aDoc.symbolItems.add(aDoc.symbols[0]);
 var symbolColor = aDoc.symbols[0].name;
 // Add the new / replacement symbol.
 newObj.left = currObj.left;
 newObj.top = currObj.top;
 newObj.width = currObj.width;
 newObj.height = currObj.height;
 // Remove the old symbol.
 currObj.remove();
 // Bring text back up to the front.
 $.writeln('Bring text to front');
 textLayer.zOrder(ZOrderMethod.BRINGTOFRONT);
 redraw();
 $.sleep(10)
 $.writeln('REVERT');
revertToOriginal();
Are there best practices that I'm unaware of here that could be causing this corruption?
Does anyone know what could be happening?
The only error I ever get is "Can't open illustration." There's never anything more helpful, so I have no idea what could be going wrong.
If there's any more information that would be of use to anyone I'd be happy to share. This is wasting a lot of my time and making me pull my hair out like crazy,

I have not had the time to look over your script but at a glance there are a few things I would handle differently…
Firstly returning a document to a given state… If you play with this snippet you can see that app.undo() returns to the last called app.redraw() if there is one else it undo's the whole script…
#target illustrator
doSymbols();
function doSymbols() {
 var doc = app.activeDocument;
 var sym = doc.symbols[0];
 for ( var i = 0; i < 4; i++ ) {
 var foo = doc.symbolItems.add( sym );
 foo.position = Array( i * 72, -( i * 72 ) );
 app.redraw(); // Comment this out to see…
 app.undo(); // Returns to last redaw state if any…?
Secondly your symbols… You know you can just change the symbol instance's symbol reference…? If they are almost the same particualy size then its an easy swap…?
#target illustrator
doSymbols();
function doSymbols() {
 var doc = app.activeDocument;
 var sym = doc.symbols[1]; // Next symbol in the palette
 for ( var i = 0; i < 4; i++ ) {
 doc.symbolItems[i].symbol = sym;
 app.redraw();

No longer able to open Illustrator files when in Review mode in Bridge.

No longer able to open Illustrator files when in Review mode in Bridge.
This used to work in CS5.
Control click the focused image (at front). Near the bottom of the contextual menu select 'Open' and nothing happens.
Anyone else having this problem?
Note: Files can be opened from the regular grid mode in the Content Panel.
Preference File Type Association is correct ai=Illustrator CS6

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened. The Ask toolbar can be installed as part of Foxit.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

Adobe ideas not syncing keeps trying to open illustrator CC 2014

Hi I have got adobe ideas and it has been working fine. I bought a pressure sensitive stylus so have been using it again but I cannot for the life of me sync. I have read and re read all the info on these forums and there is no answer, I have uninstalled, signed in signed out etc but nothing has worked. One this that is strange it Illustrator CC 2014 is trying to open, I never knew I had this as I am using Illustrator CC. When I try and sync the CC 2014 trys to open and then quits with an error message saying reopen, ignore or report. I have looked in my CC on my mac and I can see CC2014 and it says up to date. Very annoying and frustrating I pay for the service and I have just bought an expensive stylus and now I can't get any files to upload in CC. I have updated a plug in in my CC which was for touch apps. Please help
Thanks Charlotte

Hi I just thought I would post on here what I have been doing since last night and all this morning!
I have solved the problem and this is how I did it;
I checked to see if Creative Cloud was working while syncing with Adobe Sketch app which I downloaded. It did work so I knew this was not the problem but ti took a bit of the for the file to appear in Creative Cloud folder.
Then I thought there must be a problem with Illustrator because I had Illustrator CC (2014) showing in my CC and not my desk top. Every time I tried to send anything to Illustrator CC (2014) from Adobe ideas, it kept trying to open and then crash. I found a good solution by following the instructions of the following help website from Adobe CC desktop lists applications as "Up to Date" when not installed I was having this problem and found the uninstaller of illustrator CC (2014) on my mac and uninstalled it. I also got rid of a file they tell you to get rid of. I signed out of CC and then signed back in and I saw Illustrator CC (2104) was ready to install again. I did this and waited ages as you do and I have just gone into Adobe ideas, sent a file to Illustrator and to my surprised has opened Illustrator CC (2104) without crashing and there is my file. I hope this helps for anyone else having a problem, Thanks Charlotte

Fonts don't work correctly when opening illustrator 5 eps in illustrator 6

When I open an eps file in illustrator 6, which I received from our graphic designer (who is using 5), the fonts don't work correctly. We have purchased VistaSans and when I try to open file, it says fonts not found so they have been substituted, but when I open illustrator, the fonts are there. When I try to change text from VistaSansReg to VistaSansSCBold the bold doesn't apper in illustrator or when saving to PDF - however, when you click the changed text in illustrator, it does show the bold font has been selected.

HI,
It is an open type font so should work, but it looks like the problem is that it hasn't installed correctly in Illustrator. I am using Windows 7 so right-clicked fonts and clicked install. Fonts appear in fonts area of control panel and install in disabled when font is viewed. they work correctly in other apps, such as Word
When I vew the VistaSans fonts (in existing file) in Illustrator, they appear in the fonts drop-down, but have an asterisk beside them (i.e. not installed) so how do I get them to install correctly in Illustrator? Font isn't appearing in Photoshop either.

Can't open illustration. cs4(eng)--- cc(eng)

The AI files that I made with illustrator cs4(english ver.) is not open after I upgrade to Illustrator cc(english ver.) the file is totally broken.
( error message : can't open illustration )
So I uninstall CC and reinstall to CC(korean ver.) . Then all files are open.
what is the problem..... I used to work with english ver. so korean ver. is uneasy. ( translation is so weird !!!)
clearly!
cs4(eng.)------->cc(eng) ------>X (can't open illustration)
cs4(eng.)------->cc(korean.)--------> O
I want to work wit english version!
please help me.!

iag,
You may start looking at recovery methods as the ones described in these links (although the cases dealt with differ form yours, you may do something similar):
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://helpx.adobe.com/illustrator/kb/opening-illustrator-file-get-error.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
It is difficult work, but it may be worth it.
Working with the code, one specific way is to create a new empty document and create some very simple artwork in a copy of it (to see where the actual contents go), then move code from the corrupt file into the empty document and see what may be recovered that way.
Hopefully, this will appear less woolly once you start on it.
Edit: almost an hour after midnight here so I have to attend to other duties. The very best of luck.

Open Illustrator and I get crazy colors all over

When I open Illustrator, I get crazy colors all over in my work environment (not all over the screen and not just on the art board but in the whole environment.) The colors are not always the same. Opening and closing the file doesn't solve the problem, I have to close the entire program. I can have multiple .ai files open, one might have crazy colors but the other doesn't. If I open Illustrator again and then the file, the problem doesn't necessarily happen again even with a file that was recently crazy.
A picture says a thousand words. Check out the attached capture.

From your email this does sounds like something random and sporadic that does not have a pattern. Has this started recently, or is this on a new machine. Has anything changed such as a font you did not use before, or an image or strange file format some of these file have. A corrupt/damaged image of something like a cmyk jpeg(the format was meant to be RGB and some programs occasionally act funny) can cause something like this.
Are you able to solve this by possibly toggling preview mode Command Y(Ctrl Y Win), view >> overprint preview. The preview almost looks like a cable is loose from your monitor to computer. Clean your computer with a can of compressed air and focus on any dust laying on the monitor card and cable connections outside the computer.
Sorry for all the wild guesses, but if you can tell us more about your system and any patterns you find, that can help.

Error Message "Not Enough Memory to Open Illustrator"

Hi,
Im running adobe illustrator cs5 on windows 7 and have previously had no problems. Today however when I opened a pdf I got the error message "Not enough memory to open illustrator" I have searched and cannot find a reason for this error. It now happens nearly every time I open a pdf. I increased my windows 7 virtual memory, however, this does not seem to have any effect. Any assistance would be appreciated.

Something is blocking PDF handling (a security tool) on the system level and/or one of the shared Adobe components for PDF handling has been updated/ changed, most likely. Do the PDFs properly open in Acrobat/ Adobe Reader? Investigate these things. Also of course simply trash your AI prefs to make sure you are not a victim of tainted config data...
Mylenium

Problems with illustrator CS3. loading drawings, swatches everything takes minutes

Since a couple of days the problems started at my office. All pc's started to have problems with illustrator and photoshop. But most of all illustrator. On start-up it is quick as it used to be but when i want to load a drawing, swatch or symbol it takes minutes. I don't know if it has to do with an update or something else. I only know that it started a few days ago on all pc's but not on the mac's.
Thanks in advance,
Bas

What exactly is a few days ago? The last Windows Update was on last Tuesday. Except for a .NET fix and various Office patches it did not seem to have anything critical, but it may be possible that it affects your computers. It's a far cry, though. More likely it's a virus scanner or something with your network settings, that causes erratic file opening behavior. Hard to tell without more info. your description is too generic and vague.
Mylenium

Disk Error Message when opening Illustrator CC

I just recently installed CC. All the other applications downloaded fine without a problem. When I try to open Illustrator, a message pops up that says "Can't print the illustration. Disk full error has occurred while it's printing." I checked my hard drives and memory, and I have plently of free space. I tried uninstalling it and re-installing, and still the same message. Has anyone else had this problem?

Seems permissions issue on drive.
Check permissions on - User\Library\caches and User\Library\preferences, provide full permissions on these folders(choose : Apply to enclosed items)

Problem opening Illustrator cc

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