Problem opening Office documents
My problem is minor, but frustrating. If I receive an Office document via e-mail, clicking on the attachment in the e-mail does not open Word, Excel, etc. I have to first save it to desktop, open the program and then open the document. Any advice?
Hello! If using a two button mouse right click on the attachment and if not do a control click on the attachment and you can open it by whichever program you wish. Tom
Similar Messages
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Problem opening Office documents from KM
Hello, I have some problem opening Office documents from KM.
We stored a lot of office documents (Excel, Word ecc.) in a File System repository (the standard repository "/documents"), when I open one of these files, before to view the document, a little logon window appears, it asks portal user's credentials.
If the user presses the "Cancel" button the logon window will be closed and the document showed, but on the next attempt to open an office file the system will asks again the user information .
If the user gives the right information the documents will be showed and the logon window does not appear again..
How con I avoid the logon request for each Office document in my repository?
Any suggestion??
Best RegardsThank you a lot Brad!!
We use Office 2003 and the note 549610 solves our issue!!
Best Regards. -
Problem opening Office documents from the desktop
Hi all,
I'm a new Mac user who just installed the Student/Teacher edition of Office for Mac 2004 (yes, i removed the trial version first), and I'm having trouble opening my documents when I double click the icons on the desktop. I get an error message that says "Unexpected error occured (error code -10660)". I can only open the docs if I open the appropriate program first.
Is this normal for a Mac? My PowerBook is only 1 month old, and I don't want my unfamiliarity w/Macs to cloud a serious problem if there is one.
Any advice would be appreciated.
Thanks,
RHI learned something new:
I hit Control+Click and selected Open With and clicked Word, and I got a new error message telling me that I couldn't use that application b/c it was in the trash. The only thing in my Trash is my Test Drive version, which just expired. When I dragged the Test Drive folder to my desktop, I was able to double click any Office doc and open it directly.
I've clearly made a mistake in uninstalling the Test Drive version. How can I fix this, and do I need to remove (and re-install) my complete version of Office to do so?
Thanks,
Reema -
When I send open office documents to a PC user (even saved and sent in the word format), the document reaches with serious format changes and is rendered unusable to the PC user. How to overcome the problem??
I don't use OpenOffice (I have it on my internal just to play around with, but seldom even open it). I do use MS Word and have few problems sharing files - it's usually a font issue so I tend to use MS fonts for documents that I know will need to be shared.
Unless you need to make collaborative changed to the document, you could always save it as a pdf file. With Acrobat Pro you can even save a pdf file to a Word document with very little change in formatting.
If I were you - and you have a need for .doc or .docx files to travel and play nicely - I'd just invest in MS Office. If you don't have to send a Word file, try pdf.
Clinton -
Problem to open Office documents from Sharepoint
Hello All,
We have published SharePoint 2013 (NTLM authentication) via TMG 2010. However, we are having the following issue:
When users try to open (https connection) any Office Documents to Office 2013 they get prompted for credentials, then after they provide credentials they get "Sorry, we couldn't open <URL of the document>". The prompt for credentials is ok because
persistent cookies are not option for us. We don’t have Office Web Apps in use and we want to open documents to client application. Our company users machines are Windows 7, Office 2013 and Internet Explorer 10/11.
I made some tests and everything work fine with:
Windows 7, Office 2010 and Internet Explorer 10/11
Windows 7, Office 2013 and Internet Explorer 8
Almost fine:
Windows 7, Office 2013 and Firefox (latest). With Firefox it works if I open any Office document from summary link list but not if I try to open from inside document library. If I open from document library (right click) to new tab or to new window it works
fine.
Any ideas what’s going on? It must be something with IE 10/11 and Office 2013. I also tried with TMG persistent cookie and then I can open Office documents with IE 10/11.
I also checked with fiddler what happens and I can see that everything stops to 401 error.
Thank you,
Miikka Lehtonen
Turku University of Applied Sciences LimitedHello Miikkal,
You need to enable SharePoint class in IE. Please follow this
blog and follow this
article.
Once, this is done you can Enable all the IE settings to load for Intranet and Trusted zone settings
Put your site in compatibility mode and trusted zone
Also, make sure that 2 versions of Office suite is not installed on the system. Eg. Lync 2013 and Office 2010 on one single machine
What happen when you by pass your TMG server. To do this we need to make host entry for URL directed to APP server IP Address.
Thank You, Pallav S. Srivastav ----- If this helped you resolve your issue, please mark it Answered. -
Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
Then When he says yes it give a warning that the cache will be backed up and replaced
Then it says 'A new office document Cache has been created...'
Then it loads this cache with an error
Then After all that the next time he tries to open the document it says is encountered "Sorry, we couldn't open 'URL."
We have Reinstalled office 2013 on the users PC repaired the cache numerous times
Followed - http://office.microsoft.com/en-gb/word-help/manually-rename-the-office-document-cache-HA101848838.aspx
Updated Lync to 2013 leaving Access as the only office 2010 application (required for legacy systems access)
Repair installed office 2010 and office 2013 again
The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
And the issue remains the Same all other users including some who also have Access 2010 for legacy systems access have no Issues OS is windows 7 32 Bit browser is IE 9
Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered -
E72 I can not open office documents from my email ...
I have the phone for two months and already I have two problems. For two weeks I can not open office documents from my email and I can not connect the phone via Bluetooth to my computer.
Se7entadi wrote:
i can not open www.icloud.com/activationlock from my iphone . i get this error. Your browser is not supported. to use icloud, we recommend using the latest version of safari, firefox, or internet explorer. i have IOS 7.1.1
So follow the instructions and use one of the recommended browsers. What's the problem? -
Can't open Office documents from network share
Dear,
I have a user named X that can't open Office documents from two specific shares. We call this shares T and U.
When the user X opens Office documents the error message is "...xlsx can't be opened". The problem is not client specific because when I login on the same client I can open the documents without any problem. If you copy the file to your desktop it
opens fine.
Any idea?Anybody?
We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8 image on a network share. The error message is just that they can't open the document. The documents are on a sharepoint site and we can open the documents
within the site and also we can open the Office documents on a Windows 7 image.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody? -
Can't open Office documents from share on Windows 8
We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8.1 image on a network share. The error message is just that the document can't open.
The documents are on a sharepoint site and we can open the documents within the site and also we can open the Office documents on a Windows 7 image from the networkshares.
Also can't open the documents if i copy them to the local desktop.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?Hi,
As I understand, the issue is that customers can’t open office documents on windows 8.1 on a network share or copying them to the local desktop.
Per my test, I can open documents on windows 8.1 on a network share.
1. By default, Word doesn't trust files in temp directories from your browser. You can add the
network address and local address to the trusted list. From Word 2010/2013: Click File > Word Options > Trust Center->trust center setting->add new location.
2. You can create a shortcut on the desktop using the network address and then open the documents by that way.
3. To narrow down the research scope that you can create a new document library->Download a problematic file (an Excel workbook or a word document) to your local->Upload the local file to the new document library->do the same option to check if
the same situation will occur.
There is a similar case:
http://superuser.com/questions/693871/word-2013-wont-open-files-downloaded-trust-center
Best regards
Sara Fan
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].
Hi Sara Fan,
Thanks for your reply.
I have added the profile to the trusted locations but without success. Also a shortcut is not working. I still can't open any Office document on that location(Error message: location ***.xxxx can't be opened). The problem occurs on every client.
1. Opening Office documents under local administrator account, domain admin account is working fine
2. Re-image the machine is not a solution
4. All locations use the same Windows 8.1 image through SCCM
3. When the user logon to another location(site) it's working fine and they can open Office documents so it seems site-specific
4. The problem is specific from 2 sharepoint shares. We can open office documents from other shares.
5. Can't open Office documents from the library on the sharepoint site(browser), but on another location it's working fine.
Problem only occurs on Windows 8.1 image with domain users. Other locations of this company do not have the problem. Note, every location have their own OU for users/clients.
Any other suggestions? -
An extra prompt appears for Credentials Opening Office Document in Workspac
Hi,
Anybody have any knowledge about this issue? and how to solve these issue?
*6959959* An extra prompt appears for Credentials Opening Office Document using Internet Explorer with Smartcut or from EPM Workspace.
If a security agent with a cookie-based session management mechanism is used, opening Microsoft Office documents from Microsoft Internet Explorer sometimes another prompt for credentials is displayed. This occurs because Microsoft Office issues an HTTP OPTIONS request when attempting to open documents. This OPTIONS request does not contain the same session-related cookies as requests made from the browser, so the security provider issues the prompt for credentials. Please see http://support.microsoft.com/?scid=kb;en-us;838028 for details about how Microsoft Office and Microsoft Internet Explorer open documents.
To resolve this issue, reconfigure the security provider by disabling authentication for OPTIONS requests.
Thanks in Advance.Not sure if this is what you are describing or not, but please take a look at Document ID 1350828.1 (I have pasted the text below):
Windows Security Login Window Appears When Exporting Financial Reporting (FR) Reports To Ppt/Doc Or Xls with Office 2010 and Windows 2008 [ID 1350828.1]
Modified 02-MAY-2012 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution
References
Applies to:
Hyperion BI+ - Version 9.3.3.0.00 and later
Information in this document applies to any platform.
Symptoms
Unable to export FR reports to Excel, Powerpoint or Word from Workspace.
When exporting and selecting to open the file, a new "Windows Security" window appears with a login/password to the server Windows security
"Connect to server.system.local"
No matter what user enters, the window comes back and the file doesn't open.
If the file is saved then it can be opened.
Changes
Office 2010 was installed.
Cause
The cause of this issue is unknown.
This issue has been identified in unpublished Bug 11891558 - "WINDOWS SECURITY" LOGIN WINDOW EXPORTING FR REPORTS TO PPT/DOC OR XLS :IE8/WIN7
Solution
For versions prior to 11.1.2.0:
Amend the web.xml file for FR with this syntax:
<security-constraint>
<web-resource-collection>
<web-resource-name>Suppress OPTIONS,HEAD for Office</web-resource-name>
<url-pattern>/hrget/*</url-pattern>
<http-method>OPTIONS</http-method>
<http-method>HEAD</http-method>
</web-resource-collection>
<auth-constraint/>
</security-constraint>
Restart the Financial Reporting Web Application service and then export the report(s) to Excel, Word or PPT.
Note: File should be located under: Hyperion/deployments/Weblogic9/servers/Financial Reporting/Web Applications/hr/WEB-INF
This has been fixed in Patch Set 11.1.1.3.519 for Oracle Hyperion Reporting and Analysis Financial Reporting (patch number 13024655)
Beginning with version 11.1.2.0.00:
Please apply the following steps to resolve:
1. On the Financial Reporting server browse to the location:
oraclehome\Middleware\EPMSystem11R1\products\financialreporting\InstallableApps
2. Take a backup copy of the HReports.ear file.
3. Rename the file to zip and extract the "hr.war".
4. HReports.ear file contains hr.war, where inside this file in the "web-inf" folder there is the web.xml file.
5. Edit the web.xml file with a text editor and add the same syntax as the earlier release, at the end before the very last line---></web-app> -
I am having a problem opening pdf document. I get error message: "Adobe Reader has stopped working" then I get Windows is looking on line for a solution, but then my document closes. I tried uninstalling and reinstalling Adobe Reader XI, rebooted my computer but this did not help. I get the same message. What to do?
Can you open Reader by itself? If so, check if disabling Protected Mode improves the situation [Edit | Preferences | Security (Enhanced)].
-
Error while opening office document
Hello Gurus!
I try to use word intergation in WebIC (CRM 5.0). In "Create lead" trunsaction (CL_CRM_IC_ABOXSAMPLE_CR_LEAD class) I have Attachment tab. When I click "Create document with template" buton I get "Error while opening office document" error. In IE settings ActiveX is on. What should I do to make it work?
Best regards,
Artur.Hello Artur,
Try this Note:
Note 606745 - CRM Content Management: Document does not open
It's not exactly for that issue but it may help.
Good Luck
Eli Steklov
Please Reward Points if it Helped -
Not able to open office documents from SharePoint site using Forms auth on a Mac with Office 2011
I posted the same question on the Mac Office forum (http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/not-able-to-open-office-documents-from-sharepoint/7fba517b-ebd1-4e90-a54a-c70c5f035146?tm=1418836613595) but figured it's probably more
of a SharePoint question so I'm going to try here as well.
We just discovered an issue where a user logs into a SharePoint site using Forms based authentication. When clicking on an Office file they get
'Sorry, this site hasn't been shared with you' message:
The user can download the file and can also open the file within the browser (Office Web apps). This SharePoint site is on a Web app that uses mixed authentication (forms for external partners) and Windows/Kerberos for internal employees.
When logging into this same site as an internal user I am able to open the file just fine.
I checked the 'Microsoft Document Connection' settings and selected and deselected 'Enable Basic Authentication' and neither helped.
I also tried to add the site URL under 'Microsoft Document Connection' -> Add connection -> Connect to a SharePoint site. When I put the site URL in and click 'Connect', I get an error saying that 'Only connection to SharePoint or OneDrive
servers are supported' message. If I try the same thing as an internal user using Windows/Kerberos authentication I am able to connect to the site just fine.
Any ideas??Hi Szamir,
As you are using Form Based authentication to open the documents from SharePoint site, I recommend to check the things below:
Make sure that the user has permission to view the documents in the site.
Please select "Sign me in automatically" when you sign in the login page.
More references:
https://social.technet.microsoft.com/Forums/en-US/ae8cc886-c362-4709-8575-07d339144714/not-able-to-open-microsoft-office-documentsdocxxls-etc-from-document-library-in-a-fba-site-in?forum=sharepointgeneralprevious
http://manojvnair.blogspot.com/2011/06/login-prompt-while-opening-office.html
Best regards.
Thanks
Victoria Xia
TechNet Community Support -
Open Office Documents? (.dot)
Anyone know of a viewer for the iPad that recognized Open Office documents? I have GoodReader which is great. Especially since it connects to Clouds. However, it doesn't know what to do with these docs.
Some .dot documents are Microsoft Word Templates. They may be set up with formatting and things like a company logo , return address and signature line. Can yours be opened by Word?
You might experiment with one, and see what happens if you change the suffix to .doc.
I recall from several years ago at work, that .dot documents were sometimes identified by Norton as containing a virus.
Fred -
The iPhone Mail program can open MS Office documents, and also iWork documents. I'm pretty sure I was able to do the same in the fourth beta, using a UIWebView. It might have been really late at night and a lot of tiredness involved though, so I can be wrong.
Any way, is there a way to open Office documents and/or iWork documents, just like Mail do? UIWebView doesn't complain when I give it an office document to load (it does when I try to load e.g. an .rtf or .psd file), but I just get a blank page. Isn't that strange?Aha, your right, Office documents will only render on the device, not the on the simulator. I wonder why though...
Message was edited by: sillrper
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