Problem opening PDF email attachments

How do I get email attachments to open as PDF files in Adobe Reader instead of Photoshop Element?

In windows explorer, right-click a closed PDF file’s icon and select “Open with”→ Adobe Reader from the pop-up menu. Turn on the “Always use the selected program to open this kind of file” checkbox to set Reader to open all PDF files.

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Can't open PDF email attachments from mail app. (iOS7, iPad2)

Since upgrading to iOS7 I cannot open PDF email attachments from the "Mail" app. The attachment appears as a "tap to download" icon, after downloading it appears as an image of the first page of the PDF. An extended press of the PDF image results in "save image" and "copy" options, but no "open in" option.
I have tried closing and re-opening mail, restarting the iPad, several different attachments. Still no "Open in" option.
Any help with this?

I work in a support organization and we've seen variations of this issue develop on various iphones and ipads with ios7. Oddly, not everyone is experiencing this, just some people.
In my own case, I simply downloaded Acrobat Reader for free and can read the things fine.
We use an exchange activesync email server and when each email comes in it indicates at the very bottom that it has been downloaded as plain text and to click to download the entire message. I've tried clicking to download and not clicking and I can read the PDF either way.
In my own case I can view PDF files and/or also save them by pressing and holding the icon of the PDF in the email.
The other thing one of our end users noticed: if she emailed the PDF directly to her iPhone5 and iPad it would not be readable but if she forwarded it to her offsite Yahoo account and then forward to her corporate email it would open.
I think there's definetely something going on with the formatting of the PDF (was it created by a true Adobe PDF distiller or one of the many clones?), what email application attached it? (Outlook, Eudora, IOS Mail, etc) and how many PDF reading apps are on your IOS devices?
For instance I have the default PDF reader, iBooks, Kindle, Adobe Acrobat Reader, and there may be others that I don't even know has PDF capability. Only Apple probably has a good idea of how many apps utilize this.
Message was edited by: aliensporebomb - clarification

Opening PDF Email Attachments

My PDF email attachments open in Microsoft Word and can't be read. How can I open PDF attachments in Adobe without first having to do a 'Save As'? I have Adobe on my laptop.

nyrozzie wrote:
My PDF email attachments open in Microsoft Word and can't be read. How can I open PDF attachments in Adobe without first having to do a 'Save As'? I have Adobe on my laptop.
The problem is a file association.
If you are using Verizon's webmail then you need to fix the file association in your web browser.
If you are using an email client (Outlook, Outlook Express, Thunderbird, etc.) you need to fix the file association in your computer (varies as to how based on OS and client).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

TS1506 I have a problem opening some email attachments. They will not open in the mail application on an IPad Air

I recently upgraded from an iPad 1 to an Air. One of its main uses is to avoid printing volumes of papers for meetings, so the abilty to open attachments with mail is pretty important.
There are some attachments that will not open in the mail application on an iPad Air. Some in the same format do (docx). They do open in Mail on my MacBook, and iPad1, or if I go to webmail on any device including a Blackberry, so it is not a file corruption problem. The problem persists on different networks. Other emails from the same sender do work. It seems to be specifically related to IOS 7 or the Mail app. Quickview won't work, nor will opening with a range of Apps which report a file error.
There was an historical problem with Apple garbling pdf files, but this is a new one on me.
All this is a shame because it is opening emails in attachments that was one of my main reasons for buying an Air.
Does anyone know of the cause? A solution?

What about a work-around?
Ios 7.1 etc. has a problem with communicating with exchange. There are lots of reports of problems with pdf files.
The work-arounds mentioned here may be of assistnace.
https://discussions.apple.com/thread/5992793?start=0&tstart=0
get a gmail account.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares) protocols"
https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11

Why can I not open PDF email attachments?

Normally on my iPhone I'm able to simply click on the PDF attachment at the bottom of an email and it opens for me to read but I just got an iPad and it doesn't seem to do that. When I click attachments in my email nothing happens. But for instance when I try to open attachments I have saved in Dropbox they open perfectly fine.

Well something has changed since IOS came out. I can't open email attachments anymore in all apps.
Up until say 3 weeks ago I would tap on an email attachment (a PDF) and a menu of apps would appear. Normally I would choose Goodreader or iBooks to open the PDF. No problems. My iPad2 would switch to the app and open the PDF.
Now that IOS 6 is out when you touch the email attachment icons appear. Goodreader and iBook show up. But when i touch either one of these icons nothing happens. It won't switch to the app and open the PDF anymore.
Two other things. I do have other apps that appear such as PDFSplicer. If i choose it the iPad2 switches to that app and opens the PDF. It's only Goodreader and iBook that won't work anymore.
second, I went to my local Apple store and talked to the guys at the genius bar. I demonstrated the problem to them. They said it looks like a bug and suggested I send a bug report to apple. Never heard back from them.
Any ideas?

Adobe 2.0 Can't Open PDF Email Attachments

Hi. I am using WM5 on an HTC Wizard (Cingular 8125). I installed Adobe 2.0 for viewing PDF's and it works great. The only problem I have is that I get an error every time I try to view a pdf that is an email attachment.
When I open an email with a pdf attachment, I tap the attachment and Adobe 2.0 starts up. I then get the following errors:
"The file is damaged, but is being repaired"
"There was an errror opening this document. The file is damaged and could not be repaired."
If I try to save the pdf attachment and then view it I get the same two errors listed above.
If I copy the pfd attachment from my PC to the device I can open it, but I suspect that is because some type of file conversion has taken place.
Should I be able to view pdf attachments on my device using adobe 2.0 or will the pdf attachments always need some type of coverting before I can view them on my device?
Adobe 2.0 works great, but so far I am unable to view pfd email attachments.
Thanks for the help.
Rob

>>> The .pdf must be transferred from a PC into the mobile device folder and conversion must take place in order to view the file on the mobile device. <<
There are likely a number of ways which will render pdf's non viewable on ppcs... some thoughts on this specific issue;
The activesync "plugin" is a "tagger" subject to failure... if the file can't be directly opened from the file menu of ppc reader, it is likely another problem.
ppc reader is acrobat 5... most pdf's are created with "backward compatibility" but it's also possible that the original generator specified acrobat 6 or 7
The "file associations" are often wrong with respect to pdf files... attachments apparently have another level of file association, so, before making any conclusion, save the file to the "My Documents" folder, start reader and open the file using the ppc reader's file menu.
>>> it would be nice if Adobe and Microsoft could put their heads together to straighten this out. <<
Remember something said long ago about "when pigs fly" ;-) ...we are on our own as there is zero evidence that anyone from adobe even reads these posts, and then you have to couple that with the fact that reader users are not adobe's customers... they have almost zero incentive to address ppc reader problems... wanna do something about it... get a major full acrobat user to complain to adobe that their pdfs are not really ppc readable.
Beverly Howard [MS MVP-Mobile Devices]

Can't Open PDF Email Attachments

I have a Treo 650 with ATT/Cingular service. I am unable to open PDF attachments to email (use Versamail and a POP3 server). I can see the attachments, when I click on the message "Do you want to accept (file name)... I reply "Yes" and receive an error message "Failed to receive beamed document." When I hit choice "OK" I get this error message "Error: Database: corrupt database 0x0209". I have unistalled and re-installed Adobe Reader 3.05 for Palm OS from both my Treo 650 and my laptop several times and I still get the message.
What is really weird is that if I Hot Sync an Acrobat Reader PDF file from my laptop to my Treo 650 I CAN view the PDF - it is only getting them from email to open that is the issue. I can open other types of file attachments from email (WORD, Excel, ...) Any ideas? ATT could not help.

The files aren't corrupt. The problem is that Adobe Reader for Palm is a two part system. The actual Palm Reader is a relatively small program that is designed to work on versions of the Palm that don't have memory cards, and therefore can only handle files in the special Palm database format.
The general philosophy is that, the small screen and possibly the small memory (on some Palms) is not appropriate to the presentation of print images, therefore the documents are reflowed and displayed using the Palm's native fonts.
Reflowing requires that the PDF file be marked up with the logical structure of the document, not just the layout. That is a recent feature (tagging), done to allow reading by devices like screen readers for the blind, and most documents don't have it done at source, so the part of the reader than runs on Windows usually has to attempt to do this. Doing it is complex, because it involves making inferences about the intent of the layout.
Also, to reduce the load on the Palm part of the code, all images are converted to bitmaps.
Finally, as noted above, many Palms at the time the software was written, many Palms did not have memory cards and therefore could only handle files in PDB format, so the Windows part of the code wraps the file up as a PDB when you properly hot synch it. That involves adding to the file, it is not just a renaming operation.
It could be argued that processing power, memory, and the ubiquity of memory cards, now mean that vector graphics could be used directly and the files no longer need a PDB wrapper. The arguments for tagging still hold, though, although some people might prefer to scroll a 150x150 window. Adobe do not seem to have worked on this software for many years.
I believe it is possible to use third party tools to recover the .PDF.PDB and then successfully email that, but on receiving it, you must put it in a Palm applications directory, not in a directory for normal files.

Acrobat error when opening pdf email attachments

I have a user who has the latest version of Adobe Acrobat and Reader installed on his PC running Windows 7 Pro SP1 which is up to date on patches.
He was unable to open any pdf documents attached to email and was getting an error from Acrobat saying it couldn't open them. I changed the default file association for .pdf file from Acrobat to Reader and now he can open most pdf attachments. The only ones he is having a problem with are ones that come from his bank in what he was told by his banker are secure emails.
What happens when he clicks on the pdf attachment in the emails from his bank is that he gets a popup with Adobe Acrobat in the title bar of the popup and the message that says "Cannot use Adobe Reader to view PDF in your web browser. Reader will now exit. Please exit your browser and try again." The buttons to click on are OK and Cancel. If he clicks OK, the popup goes away and the pdf then opens in Reader.
So while he can view the pdf, he gets the annoying popup that he has to click through. Is there any way to get rid of that error message popup so when he clicks on the pdf in the secure emails, that it just opens without error like the pdf's do from non-secure emails?
Jonathan

Post your question in the forum for Adobe Reader.

Trouble opening pdf email attachments.

I recently upgraded to a new iMac and use the mail that comes with the computer. Now, when I receive a pdf document as an email attachment, I cannot just double click on it to open and print. If I do double click, it opens a previous pdf document?

Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click the line below on this page to select it:
~/Library/Mail/V2/MailData/Envelope Index
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.
Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

Opening pdf email attachments [was yogi baba]

whenever i try to open a attachment in adobe reader a box pops up and asks for a pdf password. What is this pop up and what password is it asking for.
Message subject line was edited by host

Any PDF? How about this one, for example: http://helpx.adobe.com/pdf/adobe_reader_reference.pdf ?
If not, then your attachment PDFs are password protected; you need to aks the sender for the password.

Problem opening Microsoft Office & PDF Email attachments

Just got a Motorola Razr. Having a problem opening Microsoft Office (e.g. Work, Excel) and PDF Email attachments. Receive message "winmail.dat Unsupported file type". Can open jpg files. I have Quick Office, which is suppose to enable you to do this, but does not seem to make a difference. Wonder if it is an Android 2.3.5 issue. I used to have a Blackberry and this was not an issue. This is a showstopper for me and I will return the phone if I can't read Microsoft Office and PDF files attached to emails. My email server / client is Verizon.
I would appreciate any recommendations.

Hope this is one of those "better late than never" scenarios.
The problem sounded familiar, and it's one that's been around for a long, long time. I don't think it's a Razr problem, or a Droid problem, but it is about email clients. I've had similar issues with email on computers.
The problem starts with Outlook's RTF format. It saves the document's formatting info (bold, underline, etc.) and other info in the winmail.dat file, and some email clients simply can't decode it.
The sender can change the format of what they're sending, though, and I believe that the most recent versions of Outlook can change those format setttings on a person-by-person basis (don't want to start a rumor here because I could be wrong about that).
Just copy and paste the error message into Google (or your preferred search engine, and you'll see some info that might be helpful.

Pdf email attachments won't open

After upgrading to IOS 7 the pdf email attachments are not opening...just says "loading" and never loads.

Hi DVFFTI,
I'm not sure from your description if you're having the same problem I was having.
In my case, PDF attachments would only display as a single image of the first page of the PDF.
The only option I had was to Copy or Save the image. I couldn't open a preview of the full PDF in Mail or tap to 'Open in...' a different app.
Turns out that I had too many apps on my iPhone that can read PDFs, for example, Dropbox, Evernote, iBooks, Kindle, etc. even a Canon app for remote printing.
Removing one of them fixed the issue for me.
I remember this happening before and seeing other threads about this, so I don't think it's specific to iOS 7.
Give it a go and see if it fixes your problem. Hope it helps.

.pdf email attachments open in photoshop. How do I get them to open in Reader?

Hey,
.pdf email attachments open in photoshop. How do I get them to open in Reader?
thx

You need to change your file association to open .pdf files with Adobe Reader.
See http://windows.microsoft.com/en-us/windows/change-file-open-program#1TC=windows-7

Problem opening PDF files for Adobe Reader

Problem opening PDF files for Adobe Reader.
I installed the latest adobe reader for my Mac. Everything is set up. Every time i go to open a pdf file, this shows up...
"Before viewing PDF documents in this browser you must launch adobe reader and accept the End User Licence Agreement, then quit and relaunch the browser."
I installed it through the adobe reader website for free. And even though it says 'by clicking "install now" you are agreeing to accept the user licence agreement terms and conditions' it still says i need to accept the T&C's.
I've tried uninstalling and reinstalling it and same thing over and over again.
Can someone help!?!?!
Please contact me via email direct ASAP at....
[email protected]
Thank you
Message was edited by: nick khzouz

Adobe Reader PDF problems wrote:
"Before viewing PDF documents in this browser you must launch adobe reader and accept the End User Licence Agreement, then quit and relaunch the browser."
Did you actually try doing what the message suggests? Open Adobe Reader and accept the EULA?

How can I move PDF email attachments into ibooks?

How can I move PDF email attachments into iBooks?

When you tap on the PDF to open it, a curved arrow icon will appear in the upper right corner. Tap that icon and the option to "Open In" appears. Select that option - tap open in - and you can select iBooks from there.

Problem opening PDF email attachments

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