Problem opening Photoshop and Illustrator
I've been using CS6 Photoshop and CS6 Illustrator for months now through Creative Cloud. All of a sudden they stopped opening/crash everytime I try to use them. I updated to CC yesterday to try and fix this. I still have the same problem however, and can not get the apps to open successfully. I've tried trouble shooting, and there was indeed a problem detected, but that's all I know. I have restarted my computer and Photoshop/Illustrator many times since then. How can I solve this issue?
Boilerplate-text:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)
Similar Messages
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Problem downloading Photoshop and Illustrator
I'm trying to download adobe master collection cs6 trial version, but I can't do it with Photoshop and Illustrator.
This is the report:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 0 warning(s)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
What can i do?For your next step I would recommend reviewing your complete installation logs. You can find steps on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Alternately if you are looking for a more guided support experience then please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described. -
Problem installing Photoshop and Illustrator during installation CS4
During the installation of CS4 on my Vista computer, i get an error saying: cannot install Photoshop and Illustrator. I've already tried to use the CleanCS4 program and other cleanup programms to clean up my registry but nothing has helped. Computer is 4 months old and there is plenty of memory.
This is the information I get:
Adobe Contribute CS4
Error:
Error 1603. Fatal error during installation.
Adobe Dreamweaver CS4
Error:
Error 1603. Fatal error during installation.
Adobe Fireworks CS4
Error:
Error 1603. Fatal error during installation.
Adobe Flash CS4
Error:
Error 1603. Fatal error during installation.
Adobe Illustrator CS4
Error:
Error 1603. Fatal error during installation.
Adobe Photoshop CS4
Error:
Error 1603. Fatal error during installation.
Adobe Soundbooth CS4
Error:
Error 1603. Fatal error during installation.
Adobe Version Cue CS4 Server
Error:
Error 1603. Fatal error during installation.
Adobe Creative Suite 4 Web Premium
Error:
Error 1603. Fatal error during installation.
Adobe Bridge CS4
Error:
Error 1603. Fatal error during installation. -
I am having issues opening photoshop and illustrator.
Also opening up files I have made in both. It says I need to download javascript 5, however when I go to install it tells me I already have a newer version downloaded on my macbook. HELP!
Moving this discussion to the Photoshop General Discussion forum.
-
Trouble opening the free photoshop and illustrator trial downloads, please help!
Trouble opening the free photoshop and illustrator trial downloads, please help!
Dear Michael,
In response to your questions, please see below;
What OS? OS X 10.8.2
What happens? When i click on the ''AdobePatchInstaller'' i get this message, ''Update Failed, Updates could not be applied. This patch is not applicable for you. Please check for updates from the Help menu in your product to see a list of latest updates available. If the problem persists, contact customer support for further assistance.
Any error messages? No
Did you have previous versions of the software on your system? No
Is the trouble with the download or the installation of the software? I am not sure but i think it may be the download. It shows that the download was complete and icon appears on the desktop. I plan to buy the ''Adobe Creative Suite 6 Design & Web Premium'' but i wanted to try it first via the free trials, especially Photoshop and Illustrator. So please let me know what i need to do.
Kind regards,
Nancy Gonda-Nesbeth
Freelance Garment Technologist
<Removed by Moderator> -
Why don't Photoshop and Illustrator open my files?
Photoshop and Illustrator CS6 are not opening two .psd and .ai files I made three weeks ago with the same CS6 programs on the same Macbook. I tried to open them either directly doble-clicking on the files than opening them from the programs, but it always come a sort of "the program can not open this file".
What can I do to solve this problem?
Thank you!AriannaJuri, Are you sure the files that you are opening are not corrupted?
Were they saved properly at the time when you worked on them Last!
Edit: Can you try opening them on a diff system.
- Nitin
Message was edited by: Nitin Gupta aka LP -
My adobe photoshop and illustrator aren't opening; this message appears "Adobe Application Manager, required to start your trial, is missing or damaged." even though I already have application manager? help please
I am using MAC OS
ps: I already tried these solutions and none of them have worked
-delete adobe manager and download it again
-use the adobe cleaning tool
-delete photoshop and illustrator and re download them
-updated my OSA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!
Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
May 8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
May 8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
May 8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
Process: Adobe Illustrator [273]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2014-05-06 15:29:44.038 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report: 353 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 11182846 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
VM Regions Near 0xffffff5a:
--> shared memory 00000000ffff0000-00000000ffff2000 [ 8K] r-x/r-x SM=SHM
Application Specific Information:
objc[273]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 com.adobe.illustrator.plugins.PDF Suite 0x16884096 PluginMain + 163654
15 com.adobe.illustrator.plugins.PDF Suite 0x16883b61 PluginMain + 162321
16 com.adobe.illustrator.plugins.PDF Suite 0x168840f2 PluginMain + 163746
17 com.adobe.illustrator.plugins.PDF Suite 0x16862872 PluginMain + 26402
18 com.adobe.illustrator.plugins.PDF Suite 0x16862c7b PluginMain + 27435
19 com.adobe.illustrator.plugins.PDF Suite 0x1685c1f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x0052f513 0x1000 + 5432595
25 com.adobe.illustrator 0x00539777 0x1000 + 5474167
26 com.adobe.illustrator 0x0053d599 0x1000 + 5490073
27 com.adobe.illustrator 0x00515187 0x1000 + 5325191
28 com.adobe.illustrator 0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
29 com.adobe.illustrator 0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
30 com.adobe.illustrator 0x0004210a 0x1000 + 266506
31 com.adobe.illustrator 0x0053c893 0x1000 + 5486739
32 com.adobe.illustrator 0x0053a574 0x1000 + 5477748
33 com.adobe.illustrator 0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
34 com.adobe.illustrator.plugins.PDF Format 0x10122118 0x1010f000 + 78104
35 com.adobe.coretech.adm 0x0dd83d85 0xdd7b000 + 36229
36 com.adobe.coretech.adm 0x0dd8c62f 0xdd7b000 + 71215
37 com.adobe.coretech.adm 0x0dd8d7fb 0xdd7b000 + 75771
38 com.adobe.coretech.adm 0x0ddd5871 0xdd7b000 + 370801
39 com.adobe.coretech.adm 0x0dd93c53 0xdd7b000 + 101459
40 com.adobe.illustrator.plugins.PDF Format 0x101200bd 0x1010f000 + 69821
41 com.adobe.illustrator.plugins.PDF Format 0x1011a56a 0x1010f000 + 46442
42 com.adobe.illustrator.plugins.PDF Format 0x101442e7 PluginMain + 2927
43 com.adobe.illustrator.plugins.PDF Format 0x1014391e PluginMain + 422
44 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
45 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
46 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
47 com.adobe.illustrator 0x0047021d 0x1000 + 4649501
48 com.adobe.illustrator 0x00473190 0x1000 + 4661648
49 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
50 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
51 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
52 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
53 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
54 com.adobe.illustrator 0x000a263a 0x1000 + 661050
55 com.apple.AE 0x91fb8e0b InvokeAEEventHandlerUPP + 29
56 com.adobe.illustrator.plugins.Scripting Support 0x0e3794e6 0xe359000 + 132326
57 com.adobe.illustrator.plugins.Scripting Support 0x0e3f4dcb PluginMain + 605
58 com.apple.AE 0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
59 com.apple.AE 0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
60 com.apple.AE 0x91f8ca54 aeProcessAppleEvent + 253
61 com.apple.HIToolbox 0x93410a86 AEProcessAppleEvent + 103
62 com.apple.HIToolbox 0x9359ead1 AEProcessEvent + 162
63 com.apple.HIToolbox 0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
64 com.apple.HIToolbox 0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
65 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
66 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
67 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
68 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
69 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
70 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
71 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
72 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
73 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
74 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
75 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
76 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
77 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
78 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
79 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
80 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
81 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
82 com.apple.HIToolbox 0x9358ba58 ToolboxEventDispatcher + 82
83 com.apple.HIToolbox 0x9358bb87 RunApplicationEventLoop + 236
84 com.adobe.illustrator 0x00080f83 0x1000 + 524163
85 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
86 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
87 com.adobe.illustrator 0x00003672 0x1000 + 9842
88 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95f0a90a kevent + 10
1 libdispatch.dylib 0x96fb6e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x96fb5853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95544f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9ad0f11d TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9ad84398 TimerThread + 292
7 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
8 libsystem_c.dylib 0x955446de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x95f07c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x95f071f6 mach_msg + 70
2 com.macromedia.Flash Player.authplaylib 0x1390763e ExternalPlayer_Initialize + 1865604
3 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
4 libsystem_c.dylib 0x955446de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x95f07d36 mach_wait_until + 10
1 libsystem_c.dylib 0x954ee439 nanosleep + 388
2 com.adobe.illustrator.plugins.Scripting Support 0x0e46489d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e4648fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e468402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e464bbf PluginMain + 458833
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x0000000f edx: 0xbfff75ae
edi: 0xffffff4a esi: 0x00000642 ebp: 0xbfff7558 esp: 0xbfff7540
ss: 0x00000023 efl: 0x00010282 eip: 0x024104cd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xffffff5a
Logical CPU: 0
Binary Images:
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Tablet PC calibration error in Adobe Photoshop and Illustrator CS3 whilst in Extended Desktop Mode
Hey everyone!
I've run into a snag which hasn't bugged me before because I never used a second monitor, but now that I do, Photoshop and Illustrator don't function properly.
I am running my Adobe products on my Lenovo X61 Thinkpad Tablet, which is Wacom PenEnabled. It's got the basic digitizer pen and pen pressure features, no stylus tilt or anything.
Whenever I run Photoshop or Illustrator in Extended Desktop Mode so I can have a different window open on my external monitor and the Adobe app on my tablet screen, my stylus goes strange. It seems to think that the extended desktop is part of the Adobe window, so when I move my stylus to draw, the cursor will appear on the external monitor, usually proportionate to the size of the screen...ie. It interprets the external and tablet screens as one desktop and the top left corner of my tablet screen is the top left of my external, whilst the bottom right on tablet IS the bottom right on tablet, if that makes any sense...sorry.
So I can't draw anything in photosho unless I set it back to standard desktop mode, or mirrored desktop. I've searched over the net and these forums and I can't find a fix for this. I was walking in harvey norman the other day and the Wacom Cintiq 12" was there on display, and it had the same issue with extended desktop and photoshop.
Has anyone had this issue before and/or does anyone know of a fix for it? I'll keep searching around and playing with the computer until I fix it and I'll post any solutions I find here if noone else has one.
My system details are:
Abobe Photoshop CS3 10.0.0
Adobe Illustrator CS3 13.0.0
OS: Windows Vista Build 6001, Service Pack 1, 32bit
RAM: 2GB
HD: 18.2GB free Disk Space (out of 66.3GB on the Active Partition)
Video: Intel GMA: Mobile Intel(R) 965 Express Chipset FamilyI'm using an HP tx2011au tablet pc, using adobe flash cs3 and have the exact same problem. it becomes decalibrated only while the flash window is open, and only while flash has a file open, and only when using an extended desktop. even if flash is open and it has no files open it works fine.
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Photoshop and Illustrator sometimes hang when working together (CS 5.5)
Hi all,
I'm working with Adobe Creative Suite Design Premium 5.5 and sometimes, when I have Photoshop and Illustrator opened together, if I try to open something a little more complex (but not to heavy), one of the programs hang or freeze.
This is a Windows 7 (64bits) Service Pack 1 environment, on a HP Workstation 2.67Ghz Quad with 8GB of RAM, using a NVIDIA Quadro FX 3800. At a first glance - and regarding the files usage - it doesn't seem to have a reason to happen.
I've updated the program versions and let Photoshop use more than 60% of the available RAM. When this happens, 50% of the physical RAM is available.
Besides having these two apps running, I have Outlook 2010, Linotype Font Explorer Pro and some LAN policies active.
Does anyone had a similar problem that could kindly help?
Many thanks,
TiagoWhat does Windows Event Viewer say about the matter? if it is as arbitrary as you say, then it's most likely network issues or graphics issues. In the latter case simply install a suitable driver and configure it properly, in case of network issues (to which in particular Ilklustrator is extremely sensitive), store the files on a local harddrive.
Mylenium -
Photoshop and illustrator won't work in my macbook pro
i tried installing photoshop and illustrator and can't seem to open the applications. i keep getting messages to reinstall the applications. is anyone else having these problems or is it just me? i'm not sure what i'm doing wrong. i was told that rosetta would help run these programs and they won't run.
I am using a MacPro, for 3 weeks now. I use CS1. When setting up the new computer it asked me if I wanted to copy data from another Mac. It was quick--did about 50 GB of data in under 2 hours--and I was able to instantly continue with my normal routine. It was WONDERFUL!
I've been using Illustrator a good bit since then and less so Photoshop. I've been having lots of crashes with Illustrator. It doesn't seem to play too well with Rosetta. But I know crashes are not uncommon for Illustrator on other operating systems and hardware. I was previously running CS1 on a G4 with 10.4.4 and had few problems with the programs. I've been reminded of the importance of frequent saving. I lost a file last week that was damaged beyond repair after the program crashed while the file was being saved.
Among applications that are legacy that I transferred to the new machine, Illustrator 10 and Photoshop 6 can both be opened on the machine, but I haven't done any test runs to see what happens. Illustrator kept trying to reopen files (using Open Recent File) with AI 10 instead of AI CS1, which was really strange, so I'm not using that feature. Much Classic/Carbon software I own will not run at all on the MacPro (QuarkXpress 5, Flash 5 included).
I think that Illustrator CS1 on the MacPro is more fitful. I use it with Panther on a G5 at work and it's relatively stable. I also did a software update yesterday that included a firmware update for the MacPro. I noticed things were much more stable on the machine last night, but it's too early to say that it partially or completely solved these operability problems.
I think we're just all on riding the new wave. There's bound to be some problems. Same thing happened when we all moved from OS 9 to OS 10, and with every interim upgrade some issues arise. -
Color Managment between Photoshop and Illustrator
Hi All,
Can anyone give me some tips of how to do the color managment in both Photoshop and Illustrator? I'm using Ai CS3 and PS CS3, although I have using CMYK mode in both software and having them in same Color profile setting, when using Ai to open a PS file the color is still different from what I see in PS. I would like to know is it possible to make it looks the same?
ThanksImo, you should establish a rather strict
color management strategy (examples):
1. Define in Photoshop:
RGB: AdobeRGB(98)
CMYK: ISOCoated
Gray: Black Ink ISO Coated (Custom profile)
Spot: Black Ink ISO Coated
2. Distribute this profile set by Bridge
3. Convert RGB images in Photoshop to CMYK
4. Define Color space in Illustrator as CMYK
5. Open the Photoshop file or the Tiff file in
Illustrator: here it looks as expected.
Problems: the CMYK file contains an ICC-profile
which is different to the global CMYK-definition.
Now it depends on the CMS strategies, and that's
the point where I'm usually giving up.
Best regards --Gernot Hoffmann -
Slow swapping between Photoshop and Illustrator
I have had this issue for a while now where it takes forever to swap between photoshop and illustrator, even if nothing is on my clipboard. It also seems like it takes forever for photoshop to display its UI no matter what program I am working in prior to clicking on it on the task bar. Once I am in the programs, they run fine until I try to save or print, at which point to slow to a crawl again. It wasn't always like this, but I had to do a system restore a couple of weeks ago to fix a bad boot file, and now the programs run like crap. I have noticed that the person who worked here prior to me never uninstalled the previous versions of Design Standard. So I am just tyring to figure out a way to speed things up because this should not be going this slow.
My computer specs
Windows XP Professional
2.83ghz Quad Core Intel Processor
4GB RAM (tech under since XP pro only supports 3.3)
GeForce 9800 512MB Vid card
All my drivers have been updated and I did a registry cleaner which did not fix the problem. So any help would be greatly appreciated!
ThanksImo, you should establish a rather strict
color management strategy (examples):
1. Define in Photoshop:
RGB: AdobeRGB(98)
CMYK: ISOCoated
Gray: Black Ink ISO Coated (Custom profile)
Spot: Black Ink ISO Coated
2. Distribute this profile set by Bridge
3. Convert RGB images in Photoshop to CMYK
4. Define Color space in Illustrator as CMYK
5. Open the Photoshop file or the Tiff file in
Illustrator: here it looks as expected.
Problems: the CMYK file contains an ICC-profile
which is different to the global CMYK-definition.
Now it depends on the CMS strategies, and that's
the point where I'm usually giving up.
Best regards --Gernot Hoffmann -
Problems opening PNGs and GIFs
Hi, I'm having a problem opening PNGs in Photoshop and Illustrator CS5. Also, I am able to open GIFs in Illustrator, but can't in Photoshop.
The following error message shows up for all the files I'm having trouble opening, "The file is in an unknown format and cannot be opened."
It seems to be a problem with all PNG files, both those I've created using Photoshop or gotten from other sources. Files I've previously had no trouble with are affected as well. Strangley the same GIFs that Illustrator has no problem with, Photoshop isn't able to recognize.Thx.
Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2400 MHz
Built-in memory: 3071 MB
Free memory: 1426 MB
Memory available to Photoshop: 1653 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 610/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 1280, bottom: 1024, right: 2560
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1024, right: 1280
Video Card Number: 1
Video Card: NVIDIA GeForce GT 610
Driver Version: 9.18.13.1106
Driver Date: 20130226062206.000000-000
Video Card Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 610
Video Card Memory: 1024 MB
Serial number: 95458361460222344238
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5\
Temporary file path: C:\Users\Jamian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 289.0G, 29.7G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2010/10/04-23:36:11 64.441628 64.441628
adbeape.dll Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.0.0.2021
AdobeXMP.dll Adobe XMP Core 5.0 61.134777
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
AdobeXMPScript.dll Adobe XMP Script 5.0 61.134777
adobe_caps.dll Adobe CAPS 3,0,116,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
AFlame.dll AFlame 2010/02/23-17:27:33 61.421976 61.421976
AFlamingo.dll AFlamingo 2010/02/23-17:27:33 61.421978 61.421978
AGM.dll AGM 2010/10/04-23:36:11 64.441628 64.441628
ahclient.dll AdobeHelp Dynamic Link Library 1,5,0,30
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
amtservices.dll AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
ARE.dll ARE 2010/10/04-23:36:11 64.441628 64.441628
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2010/02/23-17:27:33 61.421978 61.421978
AXEDOMCore.dll AXEDOMCore 2010/02/23-17:27:33 61.421978 61.421978
Bib.dll BIB 2010/10/04-23:36:11 64.441628 64.441628
BIBUtils.dll BIBUtils 2010/10/04-23:36:11 64.441628 64.441628
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/10/04-23:36:11 64.441628 64.441628
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2010/10/19-10:22:12 61.445301 61.445301
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.4148
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.4148
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.4148
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5 CS5
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 2.0.0.746
PSArt.dll Adobe Photoshop CS5 CS5
PSViews.dll Adobe Photoshop CS5 CS5
SCCore.dll ScCore 2010/10/19-10:22:12 61.445301 61.445301
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 1.0.0.68
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113
Installed plug-ins:
3D Studio 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
ADM 3.11x01
Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Dicom 12.0
Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Entropy 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Google Earth 4 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Kurtosis 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Lens Correction 12.0.2
Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Range 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Read Watermark 4.0
ScriptingSupport 12.0.4
Send Video Preview to Device 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Skewness 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Standard Deviation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Summation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
U3D 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Variance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Video Preview 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Wavefront|OBJ 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Plug-ins that failed to load: NONE
Flash:
Flash
Mini Bridge
Access CS Live
CS News and Resources
Flash
Kuler
Knowledge
CS Review
Installed TWAIN devices: NONE -
Refund photoshop and illustrator
I would like a refund for my orders that I cancelled within 30 days from the purchase date. More exactly for my one month subscription of Photoshop and Illustrator.
Hello,
we here in the forum are not employees of Adobe, we are users like you, sometimes and unexpectedly one of them strays to the spot. Therefore, it is necessary to present your problem to Adobe itself.
Here are two links where you can cancel the membership:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html and maybe http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Depending on your situation could also be considered
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help. (You could use "contact" in your national language too. Swedish? Norwegian?)
On the other hand you have to look at Subscription Terms >>> http://www.adobe.com/misc/subscription_terms.html to see the conditions for a (early) cancellation.
Hans-Günter
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