Problem Opening Text Photos

I've had many occasions when someone texts me a photo and as I receive it, it says "Download". I tap "Download" but nothing happens and I am unable to view the photo. Since this is also a function I use for my work, it's very important to me what I need to or what I'm not doing correctly. Thanks in advance for your useful advice.
LG G2 Verizon

Ann, I thought you meant, "Was the mobile data turned on?" It was not since I had Wi-Fi but I've since turned it on and the photo downloaded nicely. Didn't think I'd need mobile data turned on to download a photo.?.?

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Hi KLS!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
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Check out that thread if you find it helpful. There are some cool ideas there.
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TD

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Check out the following article:
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