Problem opening video file on Photoshop CC

When I try to open any type of video file, the message "Could not complete your request due to a program error" pops up. I am on a MacBook Pro running OS X Mavericks 10.9.1
I can't get a video file to open at all. Please help!

What specific Sony model? Is it a "MicroMV" model?
Some Sony camcorders use a proprietary digital video format called "MicroMV". Those models can only be used with Sony's software which only runs on Windows.
Quicktime, VLC, iMovie, etc. support numerous formats and codecs, but there are some formats (particularly from Sony and Microsoft) that are not supported. You might try posting your question on the iMovie and/or Final Cut forums. Make sure you post the camcorder model and what software you used to capture it to your PC. Perhaps one of the video gurus on those forums will have a solution.

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Problems opening video files in Photoshop CS6

I appear to be unable to open any kind of video file in Photoshop CS6, I always get the error message "could not complete your request because it is not the right type of document".
I have noticed, however, that a couple of things seem to be different from all the video tutorials that are out there, e.g:
1. The Timeline dosen't seem to give me the option to open a file from it and appears to be a timeline for animation only (see image below)
2. The Mini Bridge dosen't show the movie files, e.g. on my desktop I have three different movie files (AVI, MP4 & MOV) and as you can see none appear (see image below)

Thanks for your reply Pete.
When I have a picture open the Timeline dosen't seem to have the "convert to video timeline" button you mentioned (see image below)
Also HERE is the link to my system info you requested.

Photoshop CS6 problem opening video files

I have the trial for Photoshop CS6 and the other day I was opening video files to make gifs from perfectly fine, however, now when I try to open video files a box opens saying "Reading Video Format" and then it gets stuck and frozen. I left it for an hour, when it came back it was just the same, sometimes it makes my whole computer freeze. I've tried several times with different formats, nothing works and I cannot open any kind of video file now into Photoshop.
Is this a common problem or is there anything I can do to sort it?

I have exactly the same issue with Photoshop CS6. I cannot open video files, such as the FLV and Quicktime files I have on my PC, although these file formats work without a problem in Bridge CS6. When I attempt to open a video file, the progress bar hangs just before it reaches all the way across, and nothing happens. When I press 'Cancel', I get a message saying something like 'The file could not be opened because the DynamicLink Media Server is not available'. On a rare occasion, I can get Quicktime files to eventually open, but not without cancelling the progress in the way I have described, and trying repeatedly. However, I have NEVER managed to open FLV files by repeatedly attempting to open them in a similar way.
Just installed the Dynamic Link Media Server CS6 Update 1.0.1 in the hope that it was a bug and this update cures this issue, as it said it fixes various bugs. It is just the same.
Can anybody give me any suggestions as to what the problem might be?
I do have Premiere Elements 8 and, although I cannot use FLV files with it because it does not support the FLV format, I can open Quicktime files (a format it supports) without a problem. I would like to be able to use video files with Photoshop CS6 but, unless I can figure out what the problem is, I can only use Premiere Elements 8 for any video projects.

Why can't i open video file in photoshop cs5?

why can't i open video file in pts cs5?
i've already installed quick time but when i open video file, it appeared this
can you help me with this problem please?
ps: sorry for my bad English ToT

We need to know the exact source of the file and what system you're on. Could simply be an unresolvable compatibility issue/ unsupported format.
Mylenium

Problems Opening Lightroom File in Photoshop

I am trying to open a file from Lightroom in Photoshop. This worked seamlessly in the previous version (I'm now in 2.4). By choosing Photo/Edit In/Edit In Adobe Photoshop CS4...the file opens in a secondary display. I cannot then open the file in Photoshop as expected. Any ideas are greatly appreciated.
Regards,
Lochinvar

I too have ACR5.4 and LR 2.4. I've tried opening a file with Photoshop already open but I get the same result. The file opens in a secondary window, meaning it goes to Window/Secondary Display/Loupe Locked. This is chosen automatically when I execute Edit In/Adobe Photoshop CS4. All my files reside on an external drive but when I try the same thing reading from my MacBook drive, the file opens as expected in Photoshop CS4.

Problems opening Raw files in Photoshop 7

Hi there,
Just got Photoshop 7 a week ago and started working on my Raw files. But i am not able to open them up in Photoshop When trying to "open as" and select the raw file another window pops up asking me for headers and dimensions, etc..
All i get is a picture of some kind of grey texture??
Cheers
Christoph

This is a Lightroom forum. Do you have LR, because that will open virtually any RAW file.

I used to be able open video files in Photoshop CS6. When I try to open it now it says "Could not complete your request because it is not the right kind of document."

I don't know what I did. I started messing around with After Effects and accidentally opened up Adobe Media Encoder Queue. After that, that's when I noticed the problem. I can still import the video frames into layers but I can't open it up directly. I tried opening .avi, .mkv, and .wmv files. Also just noticed I'm missing the "change timeline view into video view" button. Any help will be appreciated! Thanks.

You either borked your hardware acceleration stuff by changing graphics settings/ installing a different driver or you messed up your CoDecs (and the associated hardware acceleration options) by installing a Codec pack or alternate media player... Impossible to be more specific, since you haven't bothered to provide even the most basic system info.
Mylenium

Can't open CR2 files in photoshop and camera raw

This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.
I have:
Photoshop CS4
Camera Raw CS4
Canon 5D Mark ii
I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

Hi I recently had a problem opening CR2 files in PHotoshop cs4. I had to reinstall into a new computer, so obviously it installed the basic programme and not the updates.
After trying everything, even calling the help desk, there was apparently nothing that can be donw as they no longer support cs4.
I kept trying and found a you tube video, which i cant find again to add the link but i followed the link and with what I did earlier I can now open CR2 files in my photoshop cs4
I found the relevany update that I needed to install and downloaded it, camera raw 5.2 ( Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 5.2 update ) this is the one for the Canon 5d Mk2
After downloading it would not update the progeramme so I was in the same possition, but i noticed the files were there and i just needed to put them in the right place in photoshop so carried on looking for were to put the Plus In.
This led me to the video.
To the point.
Download the update and save to a location where you will remember.
open Adobe photoshop and go to "edit"
Them " Preferences "
then "General "
Then " Plus-Ins"
At the top you will see " Add Plug-Ins Folder " Check this box then navigate to the "win64" ( this is because mine is a windows 64 bit computer and the download is specific ) and Choose it.
Shut down photo shop and try to open a raw.
Bridge doesnt work for some reason but im going to keep looking.
Hope this works for you as well.

DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

Indicas que no puedes abrir ningun archivo de video, se supone que has probado varios formatos, mp4, mov,..
Has actualizado el OSX a 10.9 ?, funcionaba antes? La versión de Photoshop es la CC, no la CC 2014?
En el menú de Ayuda>Actualizaciones, cual es el resultado, dice que esta al día?
Tienes abiertas otras aplicaciones?
Prueba a cerrar todo, espera media minuto y abre Photoshop a ver que ocurre.
(Estas utilizando un MacBook Pro?)

I can't open .avi files in Photoshop CS5

I used to be able to open .avi files in Photoshop just fine, but I’ve just tried opening one again after a couple of months and I can’t. It’s just black blankness. I have no problem with .mp4 files, but unfortunately, most of the videos I'm trying to make gifs out of are in .avi format.
Is it because I've updated QuickTime? Or is it that Adobe CS no longer supports .avi files? It says here that Photoshop CS6 supports the .avi format.
My specs:
OS X Mavericks 10.9.4
Photoshop CS5.1
QuickTime Player 10.3

I used to be able to open .avi files in Photoshop just fine, but I’ve just tried opening one again after a couple of months and I can’t. It’s just black blankness. I have no problem with .mp4 files, but unfortunately, most of the videos I'm trying to make gifs out of are in .avi format.
Is it because I've updated QuickTime? Or is it that Adobe CS no longer supports .avi files? It says here that Photoshop CS6 supports the .avi format.
My specs:
OS X Mavericks 10.9.4
Photoshop CS5.1
QuickTime Player 10.3

Unable to open AVI files in Photoshop CS6

Unable to open AVI files in Photoshop CS6
I am running PS6 and want to open and edit AVI files. When I try to do that I get an error message saying "the video file cannot be opened" . This seems to apply to ALL avis - yet I can open and edit MP4, MMV etc. I installed Gspot to track whether it was a codec issue and when I try to open ANY file I get this error message : "Warning: DirectShow crashed while GSpot was attempting to obtain information about a codec. This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attempt to play this file as well, as most of them will also use DirectShow. GSpot was able to intercept the crash, and has attempted to identify the codec or filter involved; uninstalling or reinstalling this codec or filter may solve the problem. The codec was tentatively identified as: C:\Windows\system32\imaadp32.acm Unknown video codec #11" I have NO idea where to go from here. I see a site to download the "imaadp32.acm" codec but what about the "Unknown video codec #11". What the heck is that and what do I do about it. Any help would be appreciate, Cliff
ps I should add that the avi files DO open and play in Bridge. I have the latest Quicktime. Everything is up to date and PS and the computer is otherwise working perfectly !

Thanks Curt and 'Mylenium'
I did re-set the prefs - but to no avail
I checked and my graphics driver and audio is all up to date.
No sure how to verify Windows Media Player's hardware acceleration options. I opened WMP Options /Perfformance tab and under Cd the DirX tab is checked.
Running Windows Vista - so does the same caution apply regarding a re-install of Windows Media Components and DirectX ?
Appreciate your help with this somewhat frustrating issue. I am converting some old 8mm film to avi with the hope of doing some edits then burning to DVD.
Cliff

Configuration error opening video file.

i get the configuration error that says the software requires certain hardware or software, which is missing. AGP graphic card
i had an ati 9800 graphic card on my g4, now i get the error code. how can i solve this since my g5 duel has the apple graphic card?

I have uninstalled and reinstalled all my software of Adobe looking for a solution. After uninstall I have use the adoble cleaner with a sussessfully notice after finished. I have try some of the steps adviced here in some other forums with similar troubles but got unsuccess results. at this point I have reinstalled all my software of Adobe in Win7 64 bit: photoshop CS6 extended and Lightroom 4. In both applications find the same message error when opening video files and both applications works perfect with all other image files: tiff, jpg, raw...
for me its a weird situation that I have not found a clear answer to this problem if we think that I found other adobe users have previously noticed same or very similar experiences with the Dynamiclink Media Server and the "../../Src/directoryRegistry.cpp-283" error message. Actually I wet to Adobe and tried to download the dynamiclink media server and install it manually and there is a failure message saying something that could not install it on this computer.....
The same problem happens having or not having installe the Adobe application Manager which is now CCloud, in both cases is unable to open video files and in both cases the application crashes and have to use Ctl+Alt+Supr to close the Adobe crashed software... before and after being reinstalled a fresh version of my adobe software.

Error opening video files: dynamiclinkmediaserver

Error opening video files: dynamiclinkmediaserver has encountered an error.
../../Src/directoryRegistry.cpp-283
It happens in any of the Adobe software I have installed: Bridge, Lightroom and Photoshop CS6 extended. Cannot work on video files and the software goes down and need to restart. running windows 7 64bit

I have uninstalled and reinstalled all my software of Adobe looking for a solution. After uninstall I have use the adoble cleaner with a sussessfully notice after finished. I have try some of the steps adviced here in some other forums with similar troubles but got unsuccess results. at this point I have reinstalled all my software of Adobe in Win7 64 bit: photoshop CS6 extended and Lightroom 4. In both applications find the same message error when opening video files and both applications works perfect with all other image files: tiff, jpg, raw...
for me its a weird situation that I have not found a clear answer to this problem if we think that I found other adobe users have previously noticed same or very similar experiences with the Dynamiclink Media Server and the "../../Src/directoryRegistry.cpp-283" error message. Actually I wet to Adobe and tried to download the dynamiclink media server and install it manually and there is a failure message saying something that could not install it on this computer.....
The same problem happens having or not having installe the Adobe application Manager which is now CCloud, in both cases is unable to open video files and in both cases the application crashes and have to use Ctl+Alt+Supr to close the Adobe crashed software... before and after being reinstalled a fresh version of my adobe software.

Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error". I have uninstalled and re-installed software, It works for a short time then I get that error again when i go to open a file. Thank

@Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error". I have uninstalled and re-installed software, It works for a short time then I get that error again when i go to open a file. Thank you!

Without proper system information and other details like what files you work with nobody can tell you much. From corrupted prefs to issues with your PS swap file to actual problems with the fiel storage this could be anything.
Mylenium

Can't open PNG files in Photoshop CS5...??

I'm seeing lots of threads with this problem but none of them seem to have an answer.
For some reason right now when I try to open a PNG file in Photoshop it just crashes. I end up with a neverending "hour glass".
I had all of my website project directories on a network share. As I'm no longer sharing all of these files with an office of people I decided to move all of these project files back to my own local machine. Ever since I've done that I can't open PNG files in Photoshop anymore.
Any information on what could have caused this, or more importantly, how to fix it would be greatly appreciated. Thanks!

I was able to edit PNG files just fine up until today, and the only thing I've done is move the files from the network share to my local hard drive.
Any PNG, large or small won't work right now. All of the other threads I see where people are talking about this say it's happening with their GIF files, too. I just tried one here and the same thing happened. From within Photoshop I did File -> Open, browsed to my image directory and the moment I clicked on one of the GIF files it locked up.
So yeah, I'm certain it's isolated to my machine right now. I just have no idea at all what could possibly be causing this. The other threads are mentioning netework shares, too, but usually still trying to open over the network. In my case it was working fine when I did it over the network, but now that I'm opening local files it's failing.

Problem opening video file on Photoshop CC

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