Problem Ordering a Book

I click "order book". The "Order Book" page pops up. I'm not able to change the quantity from 0 to 1. The only available buttons are "cancel" and "set up account" I click "set up account" and it opens the "set up account" page. This allows me to sign-in. I have 1-Click and an apple account. I enter my id and password and click "sign-in". An erro pops up "There was an error while accessing your account information. Please check your network connection and try again." I click "ok".
I'm online typing this with my open network connection. By logging onto the net or checking my email are my only ways of checking my network connection. Everything looks like I should be able to sign-in and buy a book. But it's not working. I found support page for this problem saying to make sure my clock was set correctly on my computer, and it was. ANYONE please help.

I GOT IT FIXED!!
All you have to do is enable 1-Click on the Apple Store Website page.

Similar Messages

Problem ordering photo books and calanders???

every time i try setting up an i photo account to order a book or calendar it doesn�t let me go past the 3rd step. the step after i enter my credit card info. Error comes up saying it won't let me conect and to check my network conection??? I have internet conection and tried to set up at 3 different locations...
Anyone one know the problem????
Thanks
<edited by host>

I have been trying to upload my calendar since last week - I've tried so many times that my credit card company blocked by account because Apple received so many authorizations on my account. I got my credit card unblocked - I had AT&T check my internet service - I reviewed each and every page, each and every photo, reduced all file sizes, and even tried a different layout and I cannot get the calendar to upload......I get to about 5 mb of my 24 mb calendar and it says to retry. It mentions an error with uploading a photo once in awhile, but I cannot find what it would be and I even deleted each unused photo from the calendar's library. I printed each layout to a pdf files so that I have a backup and I guess I may end up at Kinko's. I have NEVER had these problems in past years and as the Dec. 18th deadline approaches, I'm totally stressed with this project because I had planned to change birthday/anniv entries and do at least 3 more calendars!! ANY suggestions would be much appreciated!!
sighing in Michigan.......

Problem ordering softcover book through iPhoto

I am trying to order a large softcover book of pictures that I created with iPhoto. When I attempt to do this through the software, the only option I am given is to purchase a large hardcover book. How do I get around this?

my ibook would transfer, then an error message popped up saying there was an error in my network. but then I checked my network, adn it came back as working properly- any thoughts?

This Apple is acting like a PC-----ordering a book problems!!!!

I am trying to order a book from iPhoto 09. It assembles the book, then starts uploading the book. After uploading, I get: "An unexpected error has occured. Please try again later" I have tried "later" to no avail. I even went to store.apple.com and tried rentering my 1-click account info. NO HELP!!!!! I have the latest updated most recent iPhoto version. I must say this is VERY annoying. I really don't want to call Apple......I've had about enough of their "help"(mostly 20 somethings that say "like" entirely to much and who recommend a fix by downloading some pirated software off the net.) It's almost 2am and I'm off to bed before a 24" iMac goes out of my window!!!! Someone please help!!!!

Welcome to the Apple Discussions. How long has this been going on and when did it start? It could be a server side problem and not on your end. I've gotten that message a couple of times and only time would fix it, i.e. wait for the server to fix the problems and try again later - sometimes a day or two.

Problems submitting a book order

It has been virtually impossible to purchase my book created on iPhoto. It takes ages to assemble (seems to hang at last page) and then starts to transfer the book and crashes about 25% of the way through saying 'an error occurred uploading one of your files, try again' and then disconnects me from the internet. I have tried various solutions as requested but nothing seems to work. Has anyone else encountered this? Really frustrating and has taken the shine off trying to organise a Xmas present (I thought it would be easy!!!)
Desperate in Dorking

1 - preview your order to be sure it is ok - http://support.apple.com/kb/HT1040
2 - make sure your internet connection is good
3 - try at different times of the day - there have been several reports of intermittent overloading that caused problems ordering this Christmas season
LN

Problem ordering book from I photo

When I went to process my order I got a pop up window saying "default text has been found that has not been edited-printed books will not include this text. Question: How can I find out where it is detecting this problem? I have reviewed all the text several times and can't figure out where it is seeing this.

Welcome to the Apple Discussions. You'll have to go through the book, page by page, looking for any text fields that do not have any entry. When you find them either put in text or just a space. That will get rid of the message.
Even if you go ahead and order the book, those text boxes will appear empty, i.e. the default text that is in them will not be printed.
Be sure to check the cover, front and back flaps, etc., as well as each page layout. Also before ordering preview the book as described in this Apple document to make sure all text is visible and there are no other errors (spelling comes to mind first for my books).

Iphoto says I have the wrong address and won't let me order the book. What is the problem?

Why doesn't iphoto let me order the book I composed? They say I have the wrong address yet it is my address.

What Print Products Store do you have iPhoto linked to in iPhoto's Advanced preference pane?
Is it the correct one for where you address is?
OT

Problem ordering book

I'm using a trial version of Apeture 1.5.3. I have completed a book and want to purchase two copies. When I initiate the ordering procedure, I notice the "Quantity" drop box is greyed out and, although a price is given for a copy of the book, there is no information regarding shipping and tax. So...I try and proceed, assuming maybe I'll be able to order at least one copy. The server correctly displays all of my account information, but when I go to step three of the ordering process, a box always appears, saying,"An error has occurred. Please try again later." Well, I have been trying for more than a day now. Apple reassures me this has nothing to do with it being trial version software; I should have full capability, including ordering books. They say it may have something to do with Apple's server. My trial authorization expires in one day. Any help would be appreciated. Thank you.
iMacG5 Mac OS X (10.4.9)

I do not have a trial version, and I am having trouble ordering the book also. No response from the help message to aperture, and absolutely no help from applecare. My next procare session is in a week so I will appeal to the genuis crowd at the mac store and if I have any success I'll post a message. I thought it might be my photos in aperture. I find that the aperture corrected photos do not print out well, so I've taken the photos to photoshop to revise and correct and then imported them back into aperture for the book--possibly files too big. This is the only way I have been able to get satisfactory prints out of aperture. The Indesign pages I print out are very good also.

I am trying to order a book, I keep getting the same error message," A network error occurred while processing your order, please check your network connection and try again"

I am trying to order a book with iphoto, I keep getting the same error message.
" A network error occurred while processing your order, please check your network connection and try again"
I get the billing part up, it has even uploaded my jpegs but at the final process, I get the same message.
I have ordered two books a few months ago without any problems.
Now I keep getting the same message either half way into
the order or at the final hurdle after the images have been uploaded.
Any ideas?
My shared Network has been fine and that does'nt seem an issue.
Help.

Try again in a couple of hours - sometimes it is a temp condition
LN

IPhoto 6 and 8--I can't order a book because of an error message...

Please Help! I have a deadline to meet.
Whenever I try to order a book, I get: "Please check your network connection and try again"...My network connection is fine. I am experiencing no other connection problems except with ordering books from iPhoto.
An old thread suggested if my clock is wrong, that may be the problem. My clock is fine.
I upgraded from iPhoto 6 to iPhoto 8. Still the same problem.
??Why doesn't iPhoto recognize my connection?? (... and no, its not a dial up)

Often that's caused by damage to one of the other software components.
I'd try the following document first:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
(If you're running XP, there's a link to the equivalent instructions for that OS in the document.)

Ordering aperture books

I am trying to order a book.
Apperture wants me to create an Apple-ID to order a book, although I have one. It works fine with iTunes etc, but not with Apperture.
I get taken to a box which asks questions like passwords and wants me to confirm my security questions, but then never accepts what I put in. As a result, I can not order my book.
How do I get past this.
jeff

We have the same problem in Luxembourg while neighboring countries do not.
We just specify our country as Belgium but the town and post-code only exist in Luxembourg and so the postal authoritiesdo not have a problem.
I guess, if you want to take the risk, that you could speciy Spain and if your town and postcode are unique to Portugal it might also work for you.
I have to say though that we will probably use another service next time.

I ordered a book (fourth one) of africa . it was to be sent to Terri Schwartz and she charged it on her account. she hasn't received it. not sure what to do

i ordered a book on africa (4th one). she hasn't received it yet. the others came in two weeks. not sure what to do
<Message was edited by Host>

On your receipt should be a link to "report a problem". Use it to enquire about your order.
But please do not post your friend's full address in a world wide public forum. She probably wan't like it
Regards
Léonie

HT204364 Help on Ordering Photo Book

I submitted a 62 page photo book for publication and after paying and, thereafter, gathering done, the order seems to get stuck in download at about the 1/2 way mark (according to Apple's completion bar graph; I know not necessarily accurate). Left it going 2x overnight and still stuck in the morning. Checked for updates to software. Turned compueter off and tried again. My internet speed is good. I have ordered photo books in past and orders were completed without a problem. Thoughts?
By the way, it seems ridiculous that I can't ask Apple these questions for free when I am spending money to purchase products from them (I have three books for holidays lined up). Is there a way when the problem is a purchase problem and not a computer problem?

Here are a some other tricks that helped users get their books ordered. Maybe one will work for you:
First:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Next:
Here's a fix that worked for some users:
Make sure this checkbox is checked in the System/Sharing preference pane:
If it is, uncheck it and then recheck and try ordering again.
And lastly:
Quit iPhoto.
From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
In your Utilities folder, open Keychain Access.
Find the "NetServices" entry in your Keychain Access window.
Select the "NetServices" entry and press the delete key.
Reopen iPhoto and attempt to place your order again.
You should be prompted to enter your account information if you deleted the Keychain entry successfully.
After entering your account information, you should be able to complete your order.
Happy Holidays

IPhoto '11 quits unexpectedly when ordering a book, gets about 2 pages loaded and then quits.

IPhoto '11 quits unexpectedly when I place an order for a book. After about 2 pages are uploaded or processed (the first step) iPhoto quits. Software is up to date and I have ordered books before in earlier versions of iPhoto. This is the first order in iPhoto '11.
iPhoto has quit unexpectedly before but this is consistent when ordering a book.

I have the exact same problem. If you try to "export as PDF" the same thing happens even with a new book project with no text and no photos. (You can make a PDF via the print command but that doesn't help much when ordering a book.)
I deleted the iPhoto plist, did a restart, checked for bad fonts, checked and rebuilt the iPhoto library, tried signing in as a different user, checked for updates, repaired permissions, all to no avail. (I don't have any third party iPhoto plug-ins.)
I happened to have another hard drive with a fresh OS on it - I installed iLife on it, did a software update. I opened iPhoto and picked my existing library and everything worked with out an issue and I was able to order my book.
I assume that there is a software conflict in my system, I just don't have an idea what it could be.
I think I'll wait for 10.7 and get a new hard drive and get a fresh start - unless someone can come up with a solution...

Cannot order a book

Hi there,
currently I am trying without any success to order a book within iPhoto. Everything went well until the progress bar shows the upload to Apple. The bar stops at about 70% progress and nothing happened. The MAC stops and I have to reboot the MAC.
Version is 9.5.1
Are there any issues known?
I activated the firewall for iPhoto explicitly already.

Have you tried a second time in case it was due to busy servers?
Here are two fixes that users who had problems with the upload posted:
#1
Go to the System/Sharing preference pane and make sure Remote Apple Events is checked.
If it is, uncheck it and then recheck and try ordering again.
#2
1. Quit iPhoto.
2. From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
3. In your Utilities folder, open Keychain Access.
4. Find the "NetServices" entry in your Keychain Access window.
5. Select the "NetServices" entry and press the delete key.
6. Reopen iPhoto and attempt to place your order again.
7. You should be prompted to enter your account information if you deleted the Keychain entry successfully.
8. After entering your account information, you should be able to complete your order.

Problem Ordering a Book

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