Problem Please Help - Itunes freezes when trying to play a tv show/movie

The other day I downloaded a couple movies I had rented. Something I had not done before on itunes. The three movies downloaded with no problems and then when I was on my flight I tried to start one of them. Itunes went black as if to start playing and then froze. I disregarded it at the time thinking it was just my computer being buggy. Which was odd because I hadn't an issue with itunes really. However since those downloads I cannot play anything I downloaded. The moment I try Itunes goes black as if to play and just freezes. I have now lost money in this because I was unable to watch that one rental, and am now trying to watch tv series that have already paid for but am having no luck. So what do I do? I've reinstalled several times, I've tried the little fixes that they suggest online but nothing is working! Also if you can tell me how to contact someone that would be a great help too because this just isn't working.

I have the same problem. I purchased several episodes of a television program and they will not play either in iTunes or in Quicktime without stuttering, jerky video, choppy audio, and the video and audio being out of sync. As a new iTunes user, this experience has completely soured me and unless I find a solution.
I have absolutely no problem with playing video from any other source through any other player. I can stream videos fine from Amazon, YouTube, and everything in between, and videos downloaded from Amazon and elsewhere play just fine whether I'm using VLC, RealPlayer, or WMP. DVDs also play with absolutely no trouble whatsoever. It is only iTunes videos that have any trouble.
I have already consulted the page that was suggested here (and on other threads I've read), and nothing on that page was useful. (Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718)
This is extremely frustrating. I have Win7 Premium with 4 GB RAM and an AMD dual core 1.65 GHz processor. It may not be the ultimate gaming machine, but it's performed really well up until it encountered iTunes.
I also tried using QuickTime, thinking that might work better, so I downloaded the most up-to-date version, and playback was marginally better but still unwatchable.
Considering that this is paid content, it is unacceptable that it cannot be played on my computer -- and I have watched trailers for the episodes on YouTube (it's newly released), and they play perfectly, so I know it's not the episodes themselves.
Is there a codec that I should install? Is there any fix at all for this issue?
It seems that a large number of people experience this, which means that a lot of people are paying for something and then getting nothing -- and it's not a problem that can be discovered before the content is purchased. This is a very frustrating situation!

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many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

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Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
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hello all
whenever i open itunes on my macbook, the loading pinwheel comes up and doesn't go away until i quit itunes or turn off my computer. my itunes will 'freeze' whenever i open it and will not let me play songs or anything. please help me!

There are a lot of things that could cause this and your songs are rarely in jeopardy when the issue is iTunes so don't worry.
If you could give us your iTunes version number, and the OS version you currently have those would help narrow a little.
Did you install or change anything around the time that this started happening?
Also explain exactly what happens. does the itunes window open than hangs with pinwheel or does the application bounce like it's going to open then hang instead.
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More info will help a lot in figuring out whats going on.

Problem Please Help - Itunes freezes when trying to play a tv show/movie

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