Problem printing cash receipt

Hi,
Would like to get your views on my issue related with printing cash receipt.  We've been trying to test/print some document and printing is successful. However, there's one document not printed/no spool request is being generated.  I've been debugging the code and can't find where the bug came from. Executing/printing cash receipt is via a customized transaction (YCASHRCPT) which used a customized program too.
Any input from you is highly appreciated. Thanks.

Hi Manisha,
Please run the program RFKORD80 and execute it.
Now enter SAP18 by executing.
Regards,
Jigar

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