Problem printing color only prints Black

My printer does not print the colors it shows in the display that they in and installed correctly but do not print out on the info page .It only prints out black.Example if I print a coupon the stuff on it that is in color is just blank

Hello @Big_Show,
Welcome to the HP Support Forums!
I understand that you're not able to print in colour when printing to your HP Officejet 6500A Plus e-All-in-One Printer from your Ipad. I would like to assist you today with resolving this issue. First, I'm going to have you run a test to verify if this is a printer issue or a driver setting issue.
Step 1: Print a Print Quality Diagnostics Report:
1. Load letter or A4, unused, plain white paper into the input tray
2. On the printer control panel, touch the Right Arrow () to display the second navigation screen
3. Touch the Setup icon (). The Setup Menu displays.
4. Touch the Down Arrow (), and then touch Reports.
5. Touch Print Quality Report. The print quality report prints.
If this report prints perfectly, than your colour printing issue is due to a setting conflict on your Ipad. On your Ipad can you open Safari and go to www.google.com. When the Google page shows, try to print that to verify if colours are printing from your Ipad or not. If the colour printing issue is only affecting coupons, than this is most likely a security feature. There generally is specific coupon apps that you can download that support coupon printing.
If this report prints with no colours, than you are experiencing a hardware print system issue. Can you please click here and run through the print quality troubleshooting steps provided.
Please let me know if the steps I've provided resolve your colour printing issue. Should you still be experiencing colour print issues be sure to let me know how your Print Quality Diagnostic Report printed. I look forward to hearing from you!
X-23
I work on behalf of HP
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