Problem printing from iPhone 5 with ePrint 7520 all in one

While this may have been addressed before....I cannot complete a print job from my iPhone 5 or iPad through the ePrint app using the 7520. The 7520 is brand new. All wireless connections are complete, the ePrint address is correct and does show in the ePrint app. All devices concerned are connected to the same wireless device/band (and using the lower band on a dual router). ePrint is enabled on the printer, and I have tried with the wireless direct enabled and disabled.
I repeatedly recieve the error message
Oops! We could not complete the job. Please try again.
Any suggestions??
Thanks

Hi there,
Sorry to hear you are experiencing this issue. I would recommend trying the solutions in the following support document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02974785&cc=us&dlc=en&lc=en&product=5199463&tmp...
I work for HP.

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