Problem printing InDesign (CS4) with MAC OS 10.8.2
I have just upgraded to OS 10.8.2 on my Mac and use Creative Suite CS4. I can no longer print from Illustrator or InDesign, when I go to the print command the applications crash before the dialoge box appears. I am still able to print Photoshop files.
Here the crash report, a bit long I'm afraid:
Process: Adobe Illustrator [5171]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [122]
User ID: 501
Date/Time: 2013-01-31 14:20:10.350 +0000
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 83944 sec
Crashes Since Last Report: 37
Per-App Interval Since Last Report: 171621 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: E56E60A3-2B75-8009-3168-4F05A1561BA1
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
__TEXT 0000000000001000-0000000000e8f000 [ 14.6M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x96b5bd1e CFURLCreateStringWithFileSystemPath + 206
1 com.apple.CoreFoundation 0x96b5bc25 CFURLCopyFileSystemPath + 53
2 AdobeAGM 0x015702f4 AGMInitialize + 1393796
3 AdobeAGM 0x0173df50 0x1404000 + 3383120
4 AdobeAGM 0x0142ca4a AGMInitialize + 68570
5 AdobeAGM 0x0156bb5f AGMInitialize + 1375471
6 AdobeAGM 0x0142d97e AGMInitialize + 72462
7 com.adobe.illustrator 0x00a12c9d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21561
8 com.adobe.illustrator 0x0002387c 0x1000 + 141436
9 com.adobe.illustrator 0x003d8991 0x1000 + 4028817
10 com.adobe.illustrator.plugins.Print 0x1240c89c 0x123fb000 + 71836
11 com.adobe.illustrator.plugins.Print 0x12426f82 0x123fb000 + 180098
12 com.adobe.coretech.adm 0x0cbfad85 0xcbf2000 + 36229
13 com.adobe.coretech.adm 0x0cc0362f 0xcbf2000 + 71215
14 com.adobe.coretech.adm 0x0cc047fb 0xcbf2000 + 75771
15 com.adobe.coretech.adm 0x0cc4c871 0xcbf2000 + 370801
16 com.adobe.coretech.adm 0x0cc0ac53 0xcbf2000 + 101459
17 com.adobe.illustrator.plugins.Print 0x12404bc8 0x123fb000 + 39880
18 com.adobe.illustrator.plugins.Print 0x123fc8ff 0x123fb000 + 6399
19 com.adobe.illustrator.plugins.Print 0x12402fee 0x123fb000 + 32750
20 com.adobe.illustrator.plugins.Print 0x1242d9ee PluginMain + 422
21 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
22 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
23 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
24 com.adobe.illustrator 0x00537a31 0x1000 + 5466673
25 com.adobe.illustrator 0x00538529 0x1000 + 5469481
26 com.adobe.illustrator 0x00518d00 0x1000 + 5340416
27 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
28 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
29 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
30 com.adobe.illustrator 0x00160725 0x1000 + 1439525
31 com.adobe.illustrator 0x003f2ac2 0x1000 + 4135618
32 com.adobe.illustrator 0x004d43e5 0x1000 + 5059557
33 com.adobe.illustrator 0x000fedbe 0x1000 + 1039806
34 com.apple.HIToolbox 0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
35 com.apple.HIToolbox 0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
36 com.apple.HIToolbox 0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
37 com.apple.HIToolbox 0x94e4c855 SendEventToEventTarget + 88
38 com.apple.HIToolbox 0x94fb1a1a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
39 com.apple.HIToolbox 0x94e28b84 SendMenuCommandWithContextAndModifiers + 70
40 com.apple.HIToolbox 0x94e28b31 SendMenuItemSelectedEvent + 268
41 com.apple.HIToolbox 0x94e289b6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
42 com.apple.HIToolbox 0x94ffe02e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
43 com.apple.HIToolbox 0x94ffef76 MenuSelect + 171
44 com.apple.HIToolbox 0x94fb4dc6 HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 102
45 com.apple.HIToolbox 0x94fb4c15 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 165
46 com.apple.HIToolbox 0x94e39bbf HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163
47 com.apple.HIToolbox 0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
48 com.apple.HIToolbox 0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
49 com.apple.HIToolbox 0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
50 com.apple.HIToolbox 0x94e4c855 SendEventToEventTarget + 88
51 com.apple.HIToolbox 0x94e6c7e6 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2188
52 com.apple.HIToolbox 0x94e39a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
53 com.apple.HIToolbox 0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
54 com.apple.HIToolbox 0x94e4c855 SendEventToEventTarget + 88
55 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
56 com.apple.HIToolbox 0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
57 com.apple.HIToolbox 0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
58 com.apple.HIToolbox 0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
59 com.apple.HIToolbox 0x94e387ca SendEventToEventTargetWithOptions + 94
60 com.apple.HIToolbox 0x94e6cb7e ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3108
61 com.apple.HIToolbox 0x94e39a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
62 com.apple.HIToolbox 0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
63 com.apple.HIToolbox 0x94e4c855 SendEventToEventTarget + 88
64 com.apple.HIToolbox 0x94fb1267 ToolboxEventDispatcher + 82
65 com.apple.HIToolbox 0x94fb1129 RunApplicationEventLoop + 240
66 com.adobe.illustrator 0x00080f83 0x1000 + 524163
67 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
68 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
69 com.adobe.illustrator 0x00003672 0x1000 + 9842
70 com.adobe.illustrator 0x00003599 0x1000 + 9625
Remainder deleted by moderator.
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Printing problems with InDesign CS3 with Mac OS 10.6.3
I am not new to InDesign... I have CS3... but I am brand new to Mac Snow Leopard (OS 10.6.3). Although I can open CS3 and use the application, I cannot print with it. None of my other applications has printing issues... just CS3. Any suggestions?
RichardHi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
> -
Test: Using Crop marks in indesign CS4 with Epson 3800 Mac 10.5.7
Jun 19, 2009 9:35 PM
Crop marks using indesign CS4 with Epson 3800 Mac 10.5.7
My crop marks and pages are printing larger than my document sizes. My paper size is 13x19, so I should have crop marks at the exact corners of the page sizes. But indesign is printing the entire document larger. So my document which is 11x14.75 is now printing 11.25x15.5. All my settings are correct. So, is anyone else using an Epson 3800 with CS4 indesign having issues such as the above? And can I ask (beg) a few of you to do a test print with crop marks and let me know the results?
My workflow has been completely stalled because I can't get my pages to print the right sizes with the crop marks at the right measurements. I'm printing a photo portfolio on the Lumijet double sided paper and "when" it did work awhile back sometime several months ago, the finals looked great. I've already reinstalled both the Epson 3800 driver and the Indesign CS4 software, but the results are still the same.
So, here are my settings:
document size: 11x14.75
in the print panel:
Printer: Epson 3800
Setup: Paper size: Super A3/B13x19, scale 100% width & height, page position Centered
Marks & Bleed: Marks: "Crop Marks" checked. offset: 0, weight: .25, Bleed and Slug: Use Document bleed settings, include slug area. The bleed is 0 for top, bottom, left and right
Color Management: Document profile: Adobe RGB, Options: Indesign handles colors, Printer Profile: (A custom made profile using Xrite for the 3800 with Lumijet paper)
The settings on the Epson 3800
Epson 3800 Printer
Presets (set for the profile mentioned above)
No Color management
Sometimes, on a whim, the printer and indesign cooperate together like good little children should. But not often. And I can not conclude why they are nice to each other sometimes, but given the same detailed data at other times, they fight.
If anyone could run through a similar process using indesign with a photo layout and setting up the printer settings for both the Epson 3800 and in the indesign program and let me know their results, I would value your conclusions very much. You don't even have to waste paper or ink. Finally, after wasting so many pages of paper and of ink. I deleted the photos from the page, and printed it blank with only the crop marks for me to measure if it was coming out right or not.
Thank you for any response. And feel free to call me if you want to vent about Epson 3800's or about Indesign CS4 anytime! I'm up late.... 646 256 8853.
ThaddeusI specified the paper size as strictly 13x19, no boarderless, no retain size. Same problem. I also did as you suggested below. The pdf document does remain true to the document. As a pdf doc. I changed the color mgmt to Adobe rgb 1998. It looks okay, but not as lively as I get when printing correctly with my color mgmt working and in sync.
Your final question about simply using photoshop. Well... I might go back to it and give up on Indesign if this is the case that it won't simply crop my documents to the sizes that I input them to be cropped as. But, I am using Indesign so that I can create a page layout that I can't do in Photoshop. My folio is about 25 or more pages with double page spreads. I am printing on a two-sided Lumijet paper and my folio was custom designed to be cut out at 11x14.75. If and when it is printed correctly, I am printing on both sides of the paper and trimming it to exact size.
It sounds as if you have exhausted the potential problems and don't have a clear explanation for why the doc isn't printing correctly in Indesign either with the color mgmt. or the document sizes. I'll try one more print using a different color profile similar enough to get at minimum, an okay print. If it doesn't print at least okay, then it isn't most likely my profile..... Okay done. Crazy. The color is inaccurate, but for some reason or another, the document size printed correctly. It measured exactly 11x14.75. What I have done during this period of time is:
First) I did as you suggested and turned the Print to Adobe PDF 9 and created a print there. I measured it and it did measure correctly. I didn't love the color, but... at least it is measuring correctly.
Second) I turned the Printer back to Epson 3800 (I'm beginning to think that this simple gesture was what caused the printer to print correctly) I didn't change any settings, but I did make sure that they were set correctly as before. The paper size was set to 13x19. When I make sure this setting is right in the "printer" dialogue for the Epson 3800, and then switch back to ID, the printer dialogue in Id changes to "Define by Printer." But I changed nothing, other than the profile to an older one that I used before. The color is still inaccurate, but at least for two prints just now back to back, the measurements were correct. What to do? Lol.
Thanks again for all of your time spent trying to resolve this issue.
Sincerely,
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But I am wondering if this has happened with anyone else and if there are any other suggestions for avoiding it.
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Examine your specific version of Optima by going to Type menu > Find Font, clicking on the Optima font and choosing More Info (I think) and find the specific version number. See if you can uninstall the font and reinstall another Optima font with a different, preferably newer version number. There has (historically) been a bad version of Optima floating around for years. Maybe you have it.
Use a free utility like FontNuke or FontFinagler to get your Mac OS to reset its font plists. Sometimes that makes the OS feel better.
Use the built-in Disk Utility to repair file permissions. You never know.
Export your old document out to IDML and reopen that resulting idml file back into a new freshly written INDD file. This might remove internal database corruptions.
All these are chicken-soup things to try and they might be good for you.
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My crop marks and pages are printing larger than my document sizes. My paper size is 13x19, so I should have crop marks at the exact corners of the page sizes. But indesign is printing the entire document larger. So my document which is 11x14.75 is now printing 11.25x15.5. All my settings are correct. So, is anyone else using an Epson 3800 with CS4 indesign having issues such as the above? And can I ask (beg) a few of you to do a test print with crop marks and let me know the results?
My workflow has been completely stalled because I can't get my pages to print the right sizes with the crop marks at the right measurements. I'm printing a photo portfolio on the Lumijet double sided paper and "when" it did work awhile back sometime several months ago, the finals looked great. I've already reinstalled both the Epson 3800 driver and the Indesign CS4 software, but the results are still the same.
So, here are my settings:
document size: 11x14.75
in the print panel:
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The settings on the Epson 3800
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No Color management
Sometimes, on a whim, the printer and indesign cooperate together like good little children should. But not often. And I can not conclude why they are nice to each other sometimes, but given the same detailed data at other times, they fight.
If anyone could run through a similar process using indesign with a photo layout and setting up the printer settings for both the Epson 3800 and in the indesign program and let me know their results, I would value your conclusions very much. You don't even have to waste paper or ink. Finally, after wasting so many pages of paper and of ink. I deleted the photos from the page, and printed it blank with only the crop marks for me to measure if it was coming out right or not.
Thank you for any response. And feel free to call me if you want to vent about Epson 3800's or about Indesign CS4 anytime! I'm up late.... 646 256 8853.
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if that fails, uninstall, clean and then reinstall using the adobe installer. ie, do not migrate etc adobe programs.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
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Simlarly: If they have CS3, will they be able to open the files I work on?
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The iMac PPC can't run 10.6.8. So either you don't have 10.6.8, or you don't have an iMac PPC. PowerPC is the nomenclature for all CPUs used on iMacs from 1998 through 2005. First identify your operating system, then you can properly identify what driver you need to use. My FAQ* here on printers may be of use*:
http://www.macmaps.com/printersx.html
Go to Apple menu (the blue Apple logo in the upper left) and click on About This Mac to determine what operating system you are running, and under More Info what iMac CPU you are using. No need to repost. Once you've properly identified your machine and operating system, I can ask a moderator to move your thread. -
Problems printing from PS with an Epson printer in Win2K
There are many folk who are suffering from severe printing problems using the Epson 1270/2000P/870 USB printers.
Symptoms may vary.
The solution was obtained by Bo Wannerberg who posted the solution in the Adobe Photoshop:Windows forum which is as
follows:
The problem you have highlighted with the error "disk error -36 in Photoshop on Windows 2000 running USB on Stylus
products can be resolved in the Windows 2000 printer properties. If you go into the printer properties and select the
Advanced tab. Down in the bottom right hand corner is an option called "Enable advanced printing features". You need
to disable this function and the printer will run correctly
Carol S.
(posted from the UK)You should also set the Photoshop memory usage to 30% to work around other Win2K problems, until Adobe can release a patch.
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