Problem printing tabloid size

Just a bit of information first:
• I'm running CS4
• Printer: Canon ImagePress C1
• Printing on a network printer, it's called Canon iPR Server Q2 V2.0 in Printers & Scanners (not sure if that's helpful)
The issue at hand:
I recently installed Mavericks. Since then, I'm not able to print from Photoshop. I could print from Illustrator (but now I can't, I'll get to that in minute). In my attempt to fix the issue, I removed the printer from 'Printers & Scanners', and readded it.
I still can't print from Photoshop (the software freezes and then quits). And if I try to print from Illustrator, I don't have any of my 11x17 (or tabloid) options. I've tried adding a custom size through Page Setup. It looks like the size shows up in my print dialogue menu, but when I print the printer chooses Letter size. I'm guessing when I removed the printer initially... some of my printing preferences/options were also removed. Is there a way for me to add these back in? Or am I looking at probably having to call a tech support/print technician? I can print the standard media sizes from Illustrator.
I've included some screenshots of what my print window in Illustrator looks like.

I'm a detailer|draftsman, using Autocad and this effects my way of earning a living. I have to spend extra time printing check drawings. I loose a lot of time with the mechanics of printing.
I have the same exasperating problem with my Deskjet 9650 (with Deskjet 9800 drivers) HP doesn't have updated drivers for the 9650. It's been a few years since I found out I couldn't use the Deskjet 9650 on MY computer.
That computer died and I now have Win7x64 on a 64 bit machine. There is still no relief!!
I use my husband's XP-Pro 32 bit machine. the only drawback is tranferring files to his machine so that I can print.
It is not a satisfactory situation.
I've come to the conclusion: NEVER to buy another HP product!

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kathyfh
Welcome to the HP Community Forum.
I doubt I will get any thanks for this; some days are just like that. Smiling.
While there are several instances where the Specification Sheet is actually in error and Windows does support Custom sizes for some printer models in a similar printer class, I do believe that in the case of THIS printer model, the specs are correct: Only Mac OS supports Custom paper sizes.
More simply said: You cannot get there from here.
You are likely stuck with the paper sizes supported by the printer as specified in that Spec sheet.
I could not find the necessary file Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X for YOUR printer model that one would expect to see in the How-to Support pages if the "Custom" paper sizes are supported for Windows.
I could be wrong -- I have been wrong before. I do not mind being wrong if it means you get what you need.
If you had something even close to what is allowed, you might be able to select something from the list, adjust the paper in the printer and try to get away with it by adjusting the Printing Preferences.
Printing Preferences
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Click
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Click
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Page Setup... again
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InDesign Print window
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HTH
-mt

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Hi,
A Windows 7 full software is not available for your product.
As described below, you should use the Deskjet 9800 as alternative driver according the provided steps:
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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http://www.kgngroup.net/logos_and_packaging.html
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John Waller wrote:
I guess this a follow up to your earlier thread
http://forums.adobe.com/message/3627681
What would really help you in diagnosing issues such as this is to install the Firebug add-in for Firefox (as suggested in the earlier thread).
Firebug shows you visually what CSS rules apply to whatever element you click on the screen.
In this case, you have a confusion of CSS font sizes cascading on top of each other and that's confused again by mixing units for no real reason. .style11 is unnecessarily applied to lots of individual <p> tags. Remove those classes and delete the rule.
e.g.
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Avoid %. Use px.
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Ah, I find your answer worth repeating.
Very cool that you have diagnosed so well and spelled it out here.
I will get the Firefox add-on you mention, plus, print out this response and follow it like a recipe.
It makes perfect sense and you have saved me from the 'clutter' of being wound up in too many directions with this because I could not make all of the connections that you have done here. I appreciate your help very much.
Thank You,
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