Problem printing to ricoh aficio 5502 OSx 10.10

greetings, one of my co-workers is having an issue printing in the latest version of adobe acrobat reader,free version build number evades me but we downloaded it yesterday 3/12/15 so it's the most current. he can print most PDF files as long as they are able to be opened in the mac preview app but there are a few that simply cannot be opened with that app and must be opened with reader. any PDf file that he opens in adobe cannot be printed, even the ones that can be printed with the viewer app. the printer is a ricoh aficio 5502, his mac has all updates installed, the latest version of reader and the most current drivers for the printer. every other program is able to print to the printer fine as stated before any PDF that can be opened in preview app can be printed from that app perfectly.
steps i've taken to resolve the issue are as follows
i've deleted and reinstalled the reader app.
i've removed and installed the latest printer driver for the mac
i've installed all updates to the mac OS.
i've checked other programs to make sure they all print and they do.
i've sent the files he's printing to another machine (windows based, no other macs were available at the time to test it) and the file prints fine.
any and all help is greatly appreciated.
james

when i open any pdf file in adobe and click print the file spools, i also shows up on the pending job list on the printer but the printer never actually prints anything. it's almost as if adobe is spooling out garbage and the printer receives it and just drops the data without even trying to print it. i'd fault the printer itself but i can print to it from any other program on this particular mac without any problems, it's only items printed in adobe reader that will not print and it's consistent with any pdf file that we try to print using that program on that mac.
the only common denominator is the adobe reader software.

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MBP won't print on RICOH Aficio 2022 connected on the network

I have a MBP 2.66 GHz with Mac OSx 10.6.5 installed. I can't get it to print on a RICOH 2022. the RICOH is connected to the office network and I used to just log on to the office wireless network and print from my PC earlier, however the MBP won't. The printer has a static IP. I downloaded the specific drivers from the support site already and the MBP autoselects the printer and assigns the requisite PS driver, however the printing doesnt happen. I'd appreciate a few pointers..

Hello and welcome to Apple Discussions.
There are a few things to check.
1. The protocol used to connect to the printer. If you selected IPP then this can stop you from printing. If you were to check the Properties > Ports > Configure Ports settings on the Windows connection to the Ricoh you may see if using Port 9100. On Mac OS X this is known as HP Jetdirect-Socket. So I suggest you open Print & Fax, select the Ricoh and open Options & Supplies. Under the General tab will be the printer queue. If it shows "ipp://IPaddress_ofRicoh" then you have used IPP to create the queue. Delete this queue and add it again, this time select Jetdirect for the IP protocol.
2. The PS driver. If the Ricoh only supports PCL and not Postscript then this can stop you from printing, although sometimes you usually get lots of garbled pages when you use a PS driver to a PCL only device. Anyway, check that the printer does have Postscript (PS) support. This can often be found by opening the internal web page of the copier (simply type its IP address into your web browser). Somewhere within the pages available will be what printer languages are supported.
Or you could just check what driver the Windows are using.
3. If the Ricoh does support PS then it may be using some form of accounting system. This can stop unwanted printing and copying unless a valid ID/password is entered. If you need to do this when copying then you probably need to also do this when printing. Again, checking the setup of the Windows driver should give some clues. If the accounting function is being used then there should be a menu within the driver to allow you to enter the appropriate ID/pwd.

Problem printing Lightroom 5.4 on OSX 10.9, Mavericks to Epson Stylus Photo R2400

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Am I missing something?

Problems Printing to Ricoh Copier...

Hi,
We recently ordered a new Ricoh 3260c Copier and Just found out that I cannot duplex. I am able to duplex in TextEdit, preview, Safari, etc. I was able to replicate on two other macs. I reinstalled iWork on one of the machines just to check.
I have downloaded and installed 3 different versions of the printer drivers (The last three versions available). I did notice that duplexing did work with a driver from 2006... but with that driver, folding doesn't work (It is a Tiger driver).
I currently have three different queues set up with a different driver for each.
All three machines are running 10.5.2, and the latest versions of all the iWork apps.
I have not tested duplexing in Numbers or Keynote.
Any ideas?
thanks,
-Me
PS.
Just incase this is a driver issue I am also contacting Ricoh.

Thanks for the reply,
Well, I went through the tech support for the company from which we lease our copier and they couldn't help us. I also contacted Ricoh directly, and they were unable to solve it with the PPD. Here is some more information. The print logs (cups debug) shows no errors at all. In fact, it doesn't even show that duplexing is sent to the copier when using iWork apps, even though it is visually checked. While on the phone with Ricoh, I reinstalled the drivers, We looked through the PPD itself, Moved the PPD to various locations, also renamed it a few times, changed to Apple Talk, then over to LPD, which I am now set up on. We looked through the logs, and it was determined that it must be the app in how it interacts with the print menu in some way.
I am able to duplex in everything I have installed but iWork apps.
thanks again,

Can't print via network to Ricoh Aficio MP 171

Hi, I have a MackBook Pro with OS X 10.9.2 and I'm trying to print on a corporate printer/copier Ricoh Aficio MP 171 through the network, without success so far.
Actually any Mac on my work are not able to print on any of the three Ricoh MP 171 we have here.
Btw, I had this issue on OS 10.9.1, but upgrading to 10.9.2 did not fix it.
The printers doesn't have the PostScript option installed, so I installed the packages below to use CUPS:
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- Foomatic-RIP 4.0.6
- Ghostscript 8.71
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Depeding the connection method I try to use, the behaviour is different, but in common with all ways is the following errors on system log:
05/05/14 10:37:53,468 cups-exec[1038]: sandbox cache error 3850
05/05/14 10:37:53,619 cups-exec[1039]: sandbox cache error 11: database disk image is malformed
05/05/14 09:27:37,671 cups-exec[2747]: sandbox cache error 1: no such table: main.imports
Those errors doesn't appear every time I try to print, usually they appear not in this order on the fisrt time I send something to print after reboot.
The "no such table" error sometime appears with a different table, like "profiles" and others I didn't catch.
The error below is logged every time I print:
05/05/14 17:14:45,441 aficiomp171_CUPS_SOCKET_PMO[3120]: The function `CGContextErase' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
I have to add the printer through CUPS, as this is the only way to select the properly PPD file for the MP 171 (from the Foomatic driver package).
I need to use a PPD file so I can set a custom User Code. If I add the printer through the System Preferences, I can't type a User Code.
The error below appears on cups error_log according the connection method:
HTTP: job remains in the queue, error "Unable to get printer status" in log and Printer Spool dialog.
Socket and LPD: job disappears from the queue, no error is logged but nothing is printed.

Continuing...
Winddows (smb) and IPP: job is paused and remains on the queue, error "The printer configuration is incorrect or the printer no longer exists" is logged on cups error_log.
What I have already tried, without success:
- reseting print system, several times, no change.
- upgrading to OS X 10.9.2 (as said before) didn't help.
- update CUPS to 1.7.2 by compiling and installing from the source code: that messed up everything else, as it installs libcups.2.dylib 64 bit only, which causes every other 32 bit app, like Chrome and MS Office to crash on start up... reinstalling the 10.9.2 update fixed this issue.
If a try to print using the PPD from Ricoh site, the job is sent without errors, but on the job history on printer web page (Ricoh WIM) is logged as "Acess Restritcted" status.
Any help is appreciated.
Thanks.

Problems Printing Ricoh Aficio 1045 via IPP (Error with Exclamation Mark)

Two of our offices use Ricoh Aficio 1045 and I'm having difficulty printing to either printer via my MacBook (Op System: Mac OSX 10.4.10). I've tried using IPP and have downloaded the proper drivers, but when I press print, a printer icon appears on my Dock and sports a red exclamation mark! From there, it seems like my printer job has been stopped, so I click on Start printing, but nothing happens and it seems my print job isn't even spooled. Can someone tell me what is going on?

Here's the most likely problem - IPP (Internet Printing Protocol, NOT IP printing) and LPD both require that you enter both the IP address and the printer/server/device queue name. The queue name is a required part if the address to route data to print. It can usually be found in the manual and is sometimes called port name. The HP Jetdirect protocol is called TCP/IP raw or TCP/IP port 9100 printing in manuals and it doesn't use a queue name. "PORT1" and "print" seem to be common Ricoh queue names
The drivers you downloaded may be for postscript. If your printers don't have postscript, you should be able to use the HP Laserjet 6 Series Gimp-Print driver included in OS X.

Unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code

unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code. i don't believe mac allows for input on job code or printer code for permission to print

I'm having similar problems with an HP OfficeJet 6500. One suggestion that improved the situation, but did not totally solve the problem, was to select "OfficeJet Pro L7700" for its drivers.
One other suggestion is to turn off the printer, then simultaneously hold down the "#" and "9" keys and turn the printer back on. This hot key seems to reset the printer to factory defaults, allowing you to set things up anew.
Finally, kvetch to HP. Their networking software clearly has problems in its relationship to OSX, but nobody on either side seems motivated to bring in a good therapist.

Problem in creating output device for RICOH Aficio MP 2000 PCL 5e printer

HI,
i have problem in creating a output device for the RICOH Aficio MP 2000 PCL 5e as i am unable make out which device type should be assigned and what should be given in spool server tab.
i have pinged the printer in lan and it is connecting.
when i am giving the print from new ricoh printer its going to some other old printer in network.
we are unable to get the logo of our company when we are taking print from this printer from sap level.
kindly suggest what other things has to be taken care.
regards
anil

Hi,
shall i do in development and then import the same to quality and production.
also tell me what shd i put in these tabs
version-sapsripthandling-driver
list handling-printer driver
printer character set-character set-syt character set
we can find this tab in create option of device type.
when i am trying to save its showing it has to be done on program level.
kindly reply back as it will resolve the big issue for me.
thanks
anil

How do I set my Ricoh Aficio SP C220N to Default to print only Black and White?

HI Guys can you help?
How do I set my Ricoh Aficio SP C220N to Default to print only Black and White? When I check print Grey Scale box it uses the other colours to create the black instead of using the black toner cartridge. doing this from a PC works fine but not of a Mac and I am a newbie at this can you help as I don't want to waste any more colour ink unnecessarily.

Hi,
Follow the steps below to print using Black Ink only:
1. From the application used to print, click the File menu and select Print. The Print window appears.
NOTE: The Print window might be minimized: Click the Show Details button to see all available settings.
2. To access the color options, click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
3. Select Paper Type/Quality from the drop-down menu.
4. Click the triangle next to Color Options to expend the settings.
5. Set the Color field as Grayscale.
6. Set the Grayscale Mode as Black Ink Cartridge Only.
You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
Any used preset will remain default so simply select teh standard preset to print in color.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Slow print from Acrobat X Professional to RICOH Aficio 2018D RPCS printer

Hello.
Thank you very much for your attention.
Our network printer, RICOH Aficio 2018D RPCS, takes 20 seconds to print each sheet from a PDF document generated by Acrobat X.
It seems the printer considers each sheet as a new document so starts the whole process of warming and so on.
These PDF documents were previously created by Adobe Acrobat X Professional (version 10.0.1), from scanned documents by BROTHER MFC-9840CDW Printer (also network printer), with a laptop running under Windows XP Professional, Version 2002, Service Pack 3.
(All legal software, licensed.)
The PDF documents have about 4MB & 140 pages each one.
We tried to fix the problem by changing all these parameters:
- saving file as "Reduced Size PDF",
- saving file as "Optimized PDF",
- saving file as "PDF/A",
- saving file as "PostScript",
- printing as image,
- printing in low quality,
- opening and printing the document from Adobe Reader X (version 10.0.1),
but nothing works.
(Adobe Reader was not installed when troubles started. It's uninstalled now and troubles keep going on.)
The RICOH Technician also tried some updates, but troubles are still there.
He printed a PDF downloaded from Internet (similar size as ours) and the printer worked at normal speed!
We also can print the documents at normal speed in the BROTHER MFC-9840CDW Printer.
I really appreciate any suggestion
(Message in progress. Adobe Reader it's not the problem either.)

Thank you so much, GilliganBT
... but... I can´t find that option ("Render print jobs on client computers") in my Sharing tabs.
I just have "Do not share this printer" or "Share this printer".
Anyway, I´ll tell that to the printer repairman and I´ll let you know

Leopard & Ricoh Aficio 2022: lost printer options

After upgrading to Leopard, I've been unable to correctly print on our Aficio 2022 PS printer. More precisely, I can print, but I've lost all the specific features of the printer: no stapling, no duplex printing, nothing.
I did an archive & install, then installed the PPD I downloaded from the Ricoh web site (Leopard does not have built-in support for the 2022). The PPD files seem to be quite old, but they used to work perfectly under Tiger. Now, with Leopard, it's as if none of the printer options were available (and of course, I selected the right PPD file when configuring the printer under System Preferences, then chose the relevant printer options).
Has anybody found similar problems? (either with Ricoh printers or others)
Thanks in advance for any hints.
David.

I tried the same thing with my archive and install and tried just using the PPD but kept getting an error about not all components installed or something. So once I found the actual driver install disk and ran the installer, it sets up fine now - but I keep getting communication errors with the printer now and can't even print to it. Same with someone else in the office who also is now on leopard.
Have a Ricoh Aficio 5560 or something and a Fiery E-7000

Ricoh Aficio MP C4501 with access codes for color printing

Hi,
I read the discuss called "Ricoh 3245C with access codes for color printing", and I have a similar problem with a Ricoh MPC4501 printer. The printer is connected to many Windows PCs and my brand new iMac. It requires just User Codes authenication. PostScript is not installed on the printer (could this be the problem?). I've tried all the suggestions brought up in the mentioned discussion but I still can't print. It seems like the printer is not connected to the Mac. Here are the answers to the questions asked in the previous discussion:
Is PostScript module installed?
No, I guess. PS is not one of the languages included on the Configuration Page.
What languages does your printer understand?
RPCS [3.10.14], PCL 5c [1.02] and PCL XL [1.02]
What drivers are you using?
I tried the one from the Ricoh site for OS10.8 (http://support.ricoh.com/bb/html/dr_ut_e/ra/model/mpc41/mpc41en.htm) as well as the driver (three downloads) from Linux (http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/pxlmon o). Neither worked. It might be helpful to mention that the Linux driver enabled me to print to a Ricoh Aficio MP 4001 that doesn't require authentication.
How are you entering your User Code?
Depending on the application. For Adobe apps, which are my main concern, I would have to click on the Printer button in the Print dialog to open the system Printer dialog, then enter the user code there under Job Log. I had to use the script provided in the previous discussion (http://webpages.charter.net/mbroughtn/beta/RicohUserCodes.zip) to add my User Code.
How are you connecting to the printer -- what protocol?
I'm not sure. I didn't find any of the protocols cited in the previous discussion on the Configuaration Page. If it helps, I know that the printer has an IP address on the network. And as I mentioned, it's mainly connected to many Windows PCs.
Any help is appreciated. Thanks.

Can't help with user codes, but I suggest you try IP HP jetdirect first whenever you add an enterprise net printer. You could always look on a windows computer for printer port configjration. There, you will find jetdirect called raw port 9100 protocol.

Can't print from mac book pro to Ricoh Aficio MP C4500

Hello, today i started working in a new office, that uses a Ricoh Aficio MP C4500 printer and everyone in the office uses windows computers. I have a Mac Book Pro 2.26 GHz Intel Core 2 Duo, on it, I am running Mac OSX 10.6.6.
When I have tried to print several different file types such as .pdf, .doc, .txt, etc. the printer prints out usually 20 pages that are all coded or blank and nothing similar to what i printed out. I'm guessing this is due to the printer not understanding the language of the data i send to it.I know that i am successfully connecting to the right printer.
I've visited several webpages that discuss how to fix the issue but none of them have worked.
I have tried downloading the mac osx 10.5 drivers from the Ricoh website(they didnt have 10.6) that didn't work and when i printed i still got all blank/coded pages.
Next I went I tried typing the the printer IP address to my browser url... that didn't help.
Next I went to the apple website and downloaded all of their mac osx 10.6 ricoh aficio drivers and when i printed i got all blank/coded pages again.
next i went and downloaded the "ghost script" "footmatic" and "pxlmono" and when i printed i got all blank/coded pages again.
all of the other webpages gave no other advice. Also, when printing each time i tried all of the different protocols, that didnt make a difference.
if you can advise, it would be much appreciated! Thanks!
-Nick

nnelson10 wrote:
When I have tried to print several different file types such as .pdf, .doc, .txt, etc. the printer prints out usually 20 pages that are all coded or blank and nothing similar to what i printed out. I'm guessing this is due to the printer not understanding the language of the data i send to it.I know that i am successfully connecting to the right printer.
It sounds like the printer does not have the optional PostScript module installed.
Next I went to the apple website and downloaded all of their mac osx 10.6 ricoh aficio drivers and when i printed i got all blank/coded pages again.
The drivers that are available from the Ricoh web site or are available from Apple only work when the PostScript module is installed.
next i went and downloaded the "ghost script" "footmatic" and "pxlmono" and when i printed i got all blank/coded pages again.
After you downloaded and installed the Ghostscript, Foomatic-RIP, and pxlmono drivers, did you delete your existing Ricoh print queues and create new print queues? Did you choose the driver that had pxlcolor in the title?
If the pxlmono/pxlcolor drivers do not work properly for you, you will need to have the IT person tell you what printer languages the printer can use. Alternatively, you can print a configuration page from the printer keypad that will print a sheet telling you what languages it can use.

Search device Type for Printer Ricoh Aficio BP20n

Hi does anyone knows a Device type for the printer
Ricoh Aficio BP20n
I looked the sNOTE 8928 which routes me to sNOTE 485240.
but "485240" does not exist.
Notes with device types for Gestetner and Savin are not listening the BP20n printer.
"Savin" is a US subsidiary company from Ricoh.
greets chris

Hi Christian,
That's strange, I could see note 485240: Device types supplied by SAVIN
<a href="https://websmp204.sap-ag.de/form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=485240&_NLANG=E">https://websmp204.sap-ag.de/form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=485240&_NLANG=E</a>
Symptom
The printer manufacturer SAVIN supplies SAP with the following device types. These device types are produced, maintained and supported by Ricoh.
Should you encounter problems while you are using these device types in SAP, do not direct them to the SAP Support hotline. Instead, use the support addresses of the SAVIN Corporation listed below.
Other terms
Device type, SAVIN
Reason and Prerequisites
Detailed information on the SAP device types supplied by the printer manufacturer SAVIN.
Solution
The following products are supported by the SAVIN device types:
Multi-functional Devices
- 4015/4018/4018d
- 8016/8020/8020d
- 9922DP/9927DP *1
- 2522/2527
- 4022/4027
- 8025/8030
- 8025e/8030e *2
- 9935D/9935DP/2035DP/9945DP/2045DP *1
- 2535/2235/2545/2245
- 4035/4135g/4045/4145g
- 4035e/4135eG/4045e/4145eG
- 8035/8045
- 8035e/8035eg/8045e/8045eg *2
- 2055DP/2070DP Type700
- 2555
- 2560/2575
- 4051/4060/4075
- 8055/8065/8075 *2
- 2085DP/2105DP Type850
- 2585/25105 Type850
- 4090/40105 Type2105
- 8090/8110/8135 *2
- C2408/C2524/C3210/C2532
- C2525/C3030 *2
- C2820/C3224/C3828
- C2410/C3210e
- C2824/C3528/C4535
- C3535/C4540 *2
- C6045/SDC555
Printers
- SLP26/SLP26n
- MLP26/MLP26n
- MLP25/MLP25n
- MLP28/MLP28n
- SLP32
- MLP32/MLP35n
- MLP45
- MLP145 *2
- CLP1620
- CLP22
- CLP1036
- SLP38c
- CLP28
- CLP35
- CLP17
- CLP18
- CLP831
- CLP26DN
- CLP27DN/CLP31DN *2
- MLP75n
- MLP175n *2
- CLP128/CLP135
SAP device types ZA001vvv (Latin-1)/ZA002vvv (Latin-2)
These device types support the above-mentioned printers and multi-functional devices. You can download them from the Internet sites listed under "Support".
Latin-1 (Western Europe) supports the following languages:
English, German, French, Italian, Spanish, Portuguese, Dutch, Swedish, Norwegian, Danish, Finnish
Latin-2 (Eastern Europe) supports the following languages:
Hungarian, Polish, Czech, Croatian, Romanian, Slovak, Slovenian
The ZA001vvv/ZA002vvv device types support the following functions:
Input bin / Output bin
Stapling & Hole punching
Paper type
Duplex printing
Job offset
Resolution
Number of Copies & Collation
EconoMode / Toner saving
Auto tray change/switching
Edge enhancement/Smoothing
Paper size
Orientation
Character set / Symbol set
Color printing
Slip sheet
Edge-to-edge mode
*1: Does not support bar code printing and OCR typefaces.
*2: Supports Unicode printing.
For more information, download the customer documentation from the Internet sites listed under "Support".
Support:
Telephone: 1-800-RICOH(74264)-38
Internet: http://www.savin.com/
Download: http://www.savin.com/savin/savin_com.nsf/SupportDrivers/

Ricoh Aficio SP 240DN cannot print after Yosemite installed

Ricoh Aficio SP 240DN cannot print after Yosemite installed

I have this problem too.
I've installed the most recent drivers for these printers and unfortunately it's still not compatible with Yosemite.
I guess all we have to do is wait until Ricoh/Lanier brings out an updated driver for us

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