Problem printing with HP 6310 all-in-one

Am using XP with printer connected to computer by cable. I cannot print any documents from word, etc. But I can print test pages from printer and from control panel. I've tried reinstalling drivers, but it didn't help. Would appreciate any suggestions

OK, so I have some bad news. FIrst, unfortunately the print drivers for the PSC1210 are not available yet. They will be available at some point in the future through an Apple Software Update. Second, since HP never posted a 10.5 driver package for your device, there is nothing for you to download to try to get things at least functioning.
That being said, you may have some luck with the Gutenprint drivers or others. There isn't a driver specifically for the PSC 1210, but the one for the PSC 1215 may work.
HP is aware of the problem, and I know I am trying to do everything in my power to solve it as soon as possible.
Just trying to help.
Andrew

Similar Messages

How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problem setting up HP 6310 all-in-one printer/scanner

I have just installed archlinux for the first time, and so far everything is working great except for a HP 6310 all-in-one printer/scanner. This printer is connected by wire to a router, and the computer communicates with the router over a wireless connection. I have managed to install the printer through cups and print a test page. The problem is getting hplip and sane set up. I belive that if I get hplip set up correctly that that will take care of the sane problem.
Trying to install the printer with hp-setup:
[mike@archy ~]$ sudo hp-setup -i 192.168.1.104
Password:
HP Linux Imaging and Printing System (ver. 3.9.12)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
Setting up device: hp:/net/Officejet_6300_series?ip=192.168.1.104
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_6300'*, q=quit) ?
Using queue name: Officejet_6300
Locating PPD file... Please wait.
error: No PPD found for model officejet_6300 using new algorithm. Trying old algorithm...
Found PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Enter a location description for this printer (q=quit) ?computer room
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_6300_series?ip=192.168.1.104
Queue name: Officejet_6300
PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Location: computer room
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
Restarting cups doesn't change anything.
Running hp-check gives this:
[mike@archy ~]$ hp-check
HP Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux archy 2.6.32-ARCH #1 SMP PREEMPT Sat Jan 23 13:53:44 UTC 2010 i686 Intel(R) Pentium(R) III CPU 1133MHz GenuineIntel GNU/Linux
Distribution:
unknown 0.0
Checking Python version...
OK, version 2.6.4 installed
Checking PyQt 4.x version...
OK, version 4.6.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.2
error_log is set to level: debug
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Officejet_6300_series?ip=192.168.1.104
[installation]
version = 3.9.12.29
date_time = 01/24/2010 15:48:05
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
Officejet_6300_series
Type: Unknown
Device URI: socket://192.168.1.104
PPD: /etc/cups/ppd/Officejet_6300_series.ppd
PPD Description: HP Officejet 6300 Series, hpcups 3.9.12
Printer status: printer Officejet_6300_series is idle. enabled since Sat 23 Jan 2010 02:26:45 PM CST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0xb1d at 004:002:
warning: Device URI: (Makeuri FAILED)
| USER GROUPS |
lp wheel network video audio optical storage scanner power users mike
| SUMMARY |
error: 1 error or warning.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
I have a feeling that the problem is here:
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Something about the backend isn't right, but I'm out of my depth here. Any suggestions would be appreciated.
One other point. It works with no problem in Ubuntu with both hplip and sane, so I know it is possible. I just haven't figured out the trick yet.

Well, it's fixed now, but I'm not sure why. I hooked up a HP 3970 usb scanner to my computer and when I started xsane it not only found it, but also found the 3610 all-in-one on the network. I checked hp-tools, and the 3610 was there also.So everything is working now, but I'm still curious as to why the 3610 wouldn't work with sane and hp-setup until I plugged in the 3970 to the computer.

PB with HP 6310 All-in-one

Hello all,
I just purchased a HP 6310 all-in-one printer. It installed just fine with my Win XP machine. I installed the software on the PB, but when I was asked to plug in the USB connection, no connection found. I use the USB ports all the time, so I know they work. It acts like a bad usb cable, but I am able to print from my other computer, so it is a PB issue. Does anybody know why the HP Setup Assistant does not see the printer when plugged in? Thank you.

Have you tried any other USB devices in the same ports on the computer?

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

No color print option in 6310 All-in-One

After installing OS 10.9.3 (Maverick) on my MacBook Pro, I don't the option to print or scan in color on my HP OfficeJet 6310 All-in-One. I've updated everyting available from Apple Software Update per HP's online instructions to no avail.

Hi there Phranky, welcome to the forums!
I saw your post about not being able to print in color since installing Mavericks. The AirPrint driver might be selected in this scenario.
Lets try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer (make sure not to select the AirPrint driver)
Hopefully that will allow you to print and scan in color!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printing with HP PSC1210 All in one printer

Hello all,
Anyone out there had any luck finding a driver for the HP PSC1210xi all in one printer with Snow Leopard? I had basic printing functionality under Leopard and would just like to have the same under Snow Leopard. As a workaround, I am able to still print and scan just fine using Windows XP running in VMWare Fusion, so, I am not dead in the water. However, I would like to just get basic printing capability restored in Snow Leopard.
Thanks all.

OK, so I have some bad news. FIrst, unfortunately the print drivers for the PSC1210 are not available yet. They will be available at some point in the future through an Apple Software Update. Second, since HP never posted a 10.5 driver package for your device, there is nothing for you to download to try to get things at least functioning.
That being said, you may have some luck with the Gutenprint drivers or others. There isn't a driver specifically for the PSC 1210, but the one for the PSC 1215 may work.
HP is aware of the problem, and I know I am trying to do everything in my power to solve it as soon as possible.
Just trying to help.
Andrew

Coupon printing with a 3054a All-in-one

I have an iMac running Lion (Mac OS 10.7.2) with a HP 3054a all in one. Whenever I try to print a coupon I get an error message that gives the status as "error" and the job message says "/usr/libexec/cups/filter/CouponConvertor_v2 failed"
I appear to have everything else set up correctly.
Can anyone help? I can't live without my coupons....
I've tried printing in Safari and Firefox with the same results.

Hi there,
There seem to be a number of Mac users who have similar problems with coupons. Try this thread on the apple boards as some users have found it helpful.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Trouble with findig printer with Bonjour (HP all in one printer)

Hi,
I have a problem with connecting to my HP Printer.
When the printer and the iMac is booted freshly I can connect to the printer without any problems, also I can find the printer trought the printer browser via Bonjour.
But after a while the connection is completely lost with the printer, the only way I can connect to the printer is by IP, the dns name (http://HPxxxx.local.) is also not working anymore.
The only solution is turning off the printer and putting it on again, even sometimes I have to restart the iMac.
Is it possible a new installed wireless modem/router is cousing this odd behaviour ? Because it looked like the trouble whas coming after the new router was installed.
When I ping to the printer I can see there are some timeouts from time to time and when the timeouts take too long, the result is that I can't find the printer trough Bonjour anymore.
Thanks!

Hi cowla1,
I understand you need the drivers for the HP 6500A on a Mac. I can help you but will need some more information.
I have provided a link for the drivers up to 10.8. The 10.9 drivers show the documentation to run the Apple Updates for the driver install. HP Officejet 6500A e-All-in-One Printer - E710a Drivers.
Select your operating system, click next and click on the software to download and install.
Make sure when you add the printer, it shows the printer name and not the printer name + Airprint.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How is the printer connected? (USB/Ethernet/Wireless)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems Printing to HP 2610 All-in-one

Hi Folks,
First off, I'm a Windows person so please don't assume I know the internals of OS-X very well (my wife is the Mac user, but is not the household "techie"). That said...
When we try to print documents to the HP 2610 All-in-one (USB connected directly to her G4), the print dialog comes up looking "almost" normal. The bottom of the print dialog only offers a "?", "Supplies.." and "Cancel" (but the left half of the cancel button is chopped off). "Send FAX Now" (greyed out) is also there. No print button! "Supplies" offers to sell me ink cartidges and "cancel" of course cancels the print job. Where is the "Print" button and how do I get it back?
System preferences, System Profiler shows the printer as available, the default, USB and running HP driver version 7.3.0 (the latest one HP offers and the one I installed after upgraging to OS-X 10.4.3) is 7.3.1). System Preferences, Printers also shows the printer as available and on a USB port.
I have tried printing from TextEdit, Office:X Word: Service Release 1 and AppleWorks 6 (6.2.2) and get the same messed up print dialog.
Oddly... the system has no problems printing to a Brother 1440 Laser (not defaulted) connected via USB to one of my Windows XP Pro systems. It can't print to it's direct connected USB HP 2610.
Dual 1.25Ghz PowerPC G4 Mac OS X (10.4.3) 768MB DDR SDRAM

Hi Folks,
First off, I'm a Windows person so please don't assume I know the internals of OS-X very well (my wife is the Mac user, but is not the household "techie"). That said...
When we try to print documents to the HP 2610 All-in-one (USB connected directly to her G4), the print dialog comes up looking "almost" normal. The bottom of the print dialog only offers a "?", "Supplies.." and "Cancel" (but the left half of the cancel button is chopped off). "Send FAX Now" (greyed out) is also there. No print button! "Supplies" offers to sell me ink cartidges and "cancel" of course cancels the print job. Where is the "Print" button and how do I get it back?
System preferences, System Profiler shows the printer as available, the default, USB and running HP driver version 7.3.0 (the latest one HP offers and the one I installed after upgraging to OS-X 10.4.3) is 7.3.1). System Preferences, Printers also shows the printer as available and on a USB port.
I have tried printing from TextEdit, Office:X Word: Service Release 1 and AppleWorks 6 (6.2.2) and get the same messed up print dialog.
Oddly... the system has no problems printing to a Brother 1440 Laser (not defaulted) connected via USB to one of my Windows XP Pro systems. It can't print to it's direct connected USB HP 2610.
Dual 1.25Ghz PowerPC G4 Mac OS X (10.4.3) 768MB DDR SDRAM

Two-sided printing with HP C7280 all-in-one?

Howdy all!
I just bought an HP Photosmart C7280 all-in-one. While ordinary printing works fine, I see no way to do two-sided printing with the current driver. (The accessory is already installed by default.)
Has anyone managed to get this to work?
Thanks!

Hi Randy,
Yes the upside down issue was fixed for me, but only when I manually downloaded and installed the latest HP print drivers from Apple support directly. Apparently the automatic update doesn't recognize the network printer, so it won't download the drivers. I can't remember the exact driver I downloaded and installed, but it was the latest that included the All In One 7200 series. This is the latest I could find, and I believe it was what I downloaded
http://www.apple.com/support/downloads/hpprinterdriver11.html
I hope this helps you!
Todd

New MBP won't print with Wifi HP All-in-one that it cam with from Apple

Hey, all just got a new MBP and the free HP all in one wireless printer.
After installing all the software and drivers I managed to bonjour it through our router or direct through USB.
Same on my iMAc
However, Wifi will hang for a few minutes , then start to print and then finish on the print queue but the page will be half printer etc.. With USB it prints straight away and complete pages.
Is this a bug in the drivers or what?
Thanks all,

iTunes, iPhoto, and Safari all use the same protocol for wireless device finding for shared items as the printer. Bonjour may be holding things up, if other items are attempting to share data over the network.

Photoshop CS4 and printing with HP 8500 All in one

I have problems with printing direct from Photoshop CS4, then I look in the "Page setup" it looks fine - then I press "Print" - "Scale to Fit media" - "Print..." the images only fill 10% of the paper. The printer is by default ( I have tjek it in the setup ) set to "A4" paper format -
Everything else i print from MS Word, MS Excel looks fine
Steen Mikkelsen

John Joslin wrote:
Right click > Open Image in new tab – click to magnify.
Easy peasy!
Yeah for John ! Never thought of that shortcut. I think you meant right click - 'open link' in new tab ? I don't have the option 'open image in new tab'. Thanks, I was using Chrome @ the time, which unfortunately doesn't have this option, yet.

2 sided printing with hp 6800 all in one

I recently went to print my Caring Bridge blog and was amazed I had not noticed the option for 2 sided printing before. (I've have this printer at least 6 mos) I was thrilled how beautifully this worked! Problem is, the 2 sided option doesn't show anymore. Even went back to Caring Bridge and tried to repeat. If I didn't have the 2 sided document I'd think I was loosing my mind. :-) 2 nights ago the 2 sided option appeared again as an ooption. Next thing I trieds to print the 2 sided option had disapperaed again?
I love the 2 sided printing feature and am looking fwd to figuring out how to have this as a permanent option in my printing choices. THank you for your help!
This question was solved.
View Solution.

Ah. I do not speak The Apple.
I know other Experts here might have advice.
Perhaps someone will jump in.
How to Setup Duplex Printing by Default (Mac OS X)
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Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Word 2010 freezes when I try to print with HP 7410 all-in-one

Word 2010 freezes and has to be closed, cannot save anything once you attempt to print. HP solutions say it is connected to network and desktop connected prints. It uses word 2003 software

Word 2010 freezes and has to be closed, cannot save anything once you attempt to print. HP solutions say it is connected to network and desktop connected prints. It uses word 2003 software

Problem printing with HP 6310 all-in-one

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