Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Skype Premium works perfectly for thousands of users.
Please explain your problem in DETAIL.
You can't make a call to/within which country?
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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Hi,
Currently Skype Premium bundle with Unlimited US&Canada is offered for US&Canada customers only. This is the reason why Unlimited US&Canada subscription was not included.
If you wish to call US or Canada then you can find available subscription for your location here: http://www.skype.com/go/subscriptions
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Hi Chris,
It seems there has been a problem with your latest purchase, your Skype Premium didn't come with Unlimited US&Canada.
You have purchased:
Skype Premium 10-way, 12 months $53.930
Unlimited US & Canada 12 months $30.050
https://secure.skype.com/account/purchase/history/orders
But if you are located in US then you should get
Skype Premium and Unlimited US&Canada for $53.930
Please get in touch with customer service and they will help you sort this out.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hey Skype -
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Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
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https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Can I purchase Skype Premium for one account (not the administrator) within my Skype Business account?

Hi, ridgelineeng, and welcome to the Community,
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Skype Pro vs. Skype Premium

I am currently on a grandfathered Skype Pro subscription, for which I pay USD 3.00 a month. I would like to try group video calling but understand that I need to switch to Skype Premium for that (which currently goes for USD 4.49 a month).
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Hi,
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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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cucutat0 wrote:
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Jacob95 wrote:
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Hello,
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I have purchase a Skype premium 300 min 1 month ac...

I am so confused with Skype.
I have purchase a Skype Premium account and it shows my credit on my account.
If I try and ring a Home or mobile in Australia from Australia is will not connect and says purchase some credit?
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M
Solved!
Go to Solution.

bunter69 wrote:
I am so confused with Skype.
I have purchase a Skype Premium account and it shows my credit on my account.
If I try and ring a Home or mobile in Australia from Australia is will not connect and says purchase some credit
Hello and welcome to the Skype Community.
Your account shows that you are calling a cellphone in Australia. Please note that only calls to landlines in Australia are included in the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi,
Unfortunately, it is not possible to transfer Skype Credit or products such as Skype Number or any subscriptions from one Skype account to another.
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