Problem re-installing Rescue & Recovery

I run X200S Windows 7 and uninstalled Rescue & Recovery some time ago believing it was causing some problems (not sure if it did). Now I want to restore the laptop to factory settings and need to re-install R&R. I have downloaded tvtvrnr431_007en.exe but keep getting error message cannot find correct .tvt file for installation. I have tried to put the exe file in different directories where I find .tvt files, but to no avail. I have also run a registry scan. A week-end's work so far, can anybody help, where should the exe file be installed and what other files need to be in the same direcorty. Your help would be much appreciated.
Elling

Well, now I know, thanks. All this is because the machine has become slow and unstable. I have tried various magic tools that are supposed to spruce it up (AVG and Uniblue) but I experience nothing but frustration. Do you have any suggestions short of restoring the drive? Maybe uninstall all programs from control panel and install fresh ones? I am using a spare X61s running XP at the moment, feels like Formula 1.
Ideasmiths wrote:
No, it doesnt work this way. A fresh lenovo comes with an S: C: and Q: drive. The Q drive is where all the factory recovery stuff are located. The blue button and RnR check the S: Drive and launch the Q drive. So if you do not have the S and Q drive, there is nothing much you can do.
All new lenovo users should burn their recovery discs when they get their computer. And before they delete the Q drive, another warning will come up giving notice for burning the recovery discs. If neither of these actions are done, then there is no recovery. There is nothing RnR can do as you have discovered, it just can't find the Q drive.
Since your data are safe. As mentioned, the options you have are to request for a set of recovery discs from lenovo or download a genuine window 7, install and use the win7 keys at the back of the laptop (underneath the battery).
For advanced users
If you want to try something, check if the S drive is there (it's hidden), then find a partition recovery tool and try to recover the Q drive. It's located after the C drive and quite deep into the harddisk, maybe it was delete but the track has not been overwritten or tainted.

Similar Messages

Error while trying to install Rescue & Recovery 4.3 on Lenovo 3000 N500

Well, hello to everyone.
I hope you can understand this, because my English is not very good.
So, let's get to the point.
Recently, I tried to install Rescue & Recovery on my Lenovo 3000 N500. But when everything is nearing completion, I get the message that states: "Rescue & Recovery can only be installed on some systems."
Please explain me a bit this "in some systems," because I've had before the Rescue & Recovery. I do not understand why I can not install it now.
I appreciate your help in advance

Hi,
the key point is that RnR application can be installed only on some systems (especially ThinkPads)
This is due to the fact, that these systems have some functions, like the F11 key, hardcoded in the machine and can thus use the full quality of this application.
Unfortunately system like yours is not supported by this application, so you will not be able to install, nor use it.
Cheers

Cannot install Rescue & Recovery in XP in N200

Wwhen I try installing Rescue & Recovery 4.21 on my N200, it gives an error message "There is not enough space in the boot manager to install Rescue & Recovery" after a fresh install of XP SP3. I have 1GB of RAM in my N200 0769-A29. Can anybody help please?

Wwhen I try installing Rescue & Recovery 4.21 on my N200, it gives an error message "There is not enough space in the boot manager to install Rescue & Recovery" after a fresh install of XP SP3. I have 1GB of RAM in my N200 0769-A29. Can anybody help please?

Unable to install Rescue & Recovery on X201 Think Pad

I have just bought a pre-owned Think Pad X201-3680-FZ2 laptop with Windows 7 professional, and for my own peace of mind wanted to restore it to factory settings before I start using it.
There are no recovery disks so I have downloaded the Rescue & Recovery 4.52 Setup but when I run the programme it gets to a certain point and then I receive the error message Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6
I have searched for a solution to this problem online, and see that I am not alone, but the responses I find either do not seem to apply to me as the other programmes mentioned are not installed, or I do not understand them.
I am not a computer expert, just a domestic / home office user, so need a solution in very easy to understand terms. The Think Pad I have came with no instruction manuals, and as far as I can see, all the programmes installed relate to the operation of the Think Pad itself. There does not seem to be Rescue & Recovery already installed on the ThinkPad.
Does anyone have a solution to this which they could explain to me in simple terms, please?

What are the partitions labels?
According to the information you've provided:
1. you have fresh installed OS in OEM reduction, it's activated from the BIOS, it's not a Lenovo preloaded image
2. two recovery partitions (recovery workspace and partition for the stored image) were removed during the new OS installation.
Also, needed bootloader was removed so you are facing error regarding R&R installation. Perhaps OS was installed w/o complete drive cleaning.
Are there any archives on the drive? Try to find files with .wim extension (like sdrivebackup.wim and cdrivebackup.wim). It's the only chance previous owner saved preloaded image.
Nevertheless, don't worry, no problem to perform fresh installation
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Trojan threat detected when installing Rescue & Recovery

I am performing a fresh install of Win7 on a T61p. I downloaded the 'Thinkpad Rescue and Recovery' installer (tvtvrnr43_1027fi.exe) from Lenovo's download site and ran it to began installing it. After some unpacking and working through the setup wizard a bit AVG detected the following as a threat:
File: C:\preboot\utils\rnrdbgtool.exe
Threat: Trojan horse Agent_r.BKV
Since I know this package came direct from Lenovo and since R&R is likely doing things that LOOK like a trojan, I have to believe AVG is throwing a false positive here. But before I proceed I wanted to ask anyone else if they have encountered this before? Is it possible that the R&R installer is actually infected with a virus??
Thanks,
Rob

rbell wrote: Is it possible that the R&R installer is actually infected with a virus??
Thanks,
Rob
The answer to this is No... not even your AVG suspects that. A trojan is much different then a Virus. An example of a trojan would be a computer program that claims to do one thing, but really does something different. A virus is a generic definition of a type of malware that infects and reproduces and spreads.
Any program that can make major changes to a computer could easily be detected as a false positive by anti-virus software, and AVG is one of the worse when it comes to false detections.
My advice is to look it up on AVG's database and see what it is they claim to have found. Odds are it's a generic classification or a heuristic definition, meaning their software is basically making a wild guess that it might not be what it claims to be.
If you're overly concerned about this you can update your AVG definitions each day until it's removed from the database. I'd also report it to AVG, they can't rule it out until someone reports it. Odds are it's been reported already, but it's best to check and do your part and improving a freeware product.
I doubt lenovo can do anything about it anyway. If the file was infected with a virus, that may be a different story, but most servers will detect a change in the file and anything infected will be removed very quickly. With a trojan definiton, it would be like trying to prove a negative. For example, if you say you're a doctor, but I say you're a plumber, you can easily prove you are a doctor, but you can't so easily prove you're NOT a plumber, and in this case AVG probably isn't even saying what type of program it thinks this really is, so that makes it infintiely harder to prove... so the ball is in AVG's court, then need to fix it, or provide something specific for lenovo to contest or fix.
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

Installing Rescue & Recovery on a dual-boot T60

Should I be surprised that the installation of Rescue and Recovery 4.5 fails on a dual-boot T60? It has had a recent upgrade from WinXP to Win 7 32-bit and I have since deleted the old SERVICEV0001 partition. Linux Mint 11 is on another partition and grub is launched in the C: partition. The error I get when the installer has unpacked the kit and starts to run the .msi is: "Error 25014.There was an error installing the Rescue and Recovery boot manager. Return code: 6."
I did have to do a repair job on grub as a result of deleting that service partition. Unbeknown to me, grub had been previously running on there.
The BIOS version is 2.23 from Sept 2008. I see that a v.2.34 is available. Could this be what is throwing this installation? Are there any known pitfalls with this BIOS update?
I do have a second hard-drive in the Ultrabay and I note that, since the OS upgrade, that drive is stealing the drive0 (sda) slot and forcing the boot drive to be drive1 (sdb). This doesn't bother grub; but does the R & R installer perhaps want the Ultrabay empty?
TIA
Thinkpad T60 2008 HK4 dual-boot Win7 Pro/Linux Mint 11 (Katya)
T43 2005 vintage 2668-84M, various Linuxen
T42 X 2 in the family network (2374-BX2, 2373 4WM) both WinXP

Hi prudhvi,
No, dual boot will not be the key points here.
"WE COULD NOT UPDATE THE SYSTEM RESERVED PARTITION" This error poped up might be caused by the low space on your system reserved partition, you may take a look at the partition usage through Disk management.
Further, in addition to upgrade your Windows 8.1 to Windows 10, you may also consider to install Windows 10 on another clean partition, which will make your system triple-boot. Or consider to take use of Hyper-V.
If you have spaces available.
Regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Rescue & recovery on Win 7 (64bit)

Hi all,
Yesterday I heave format my HDD from Vista Business.
After install Win 7 I was trying to install all utilities which was not a big problem. Only when I want install Rescue & recovery (the newest version 4.31) I got a error with code ''6''. After searching on the web I was not able to find a solution. Even after updating Visual C++ it won't install.
What am I dieing wrong and how must I do it right?
Regards Wim
Ps: Sorry for my bad English trying to do my best better it a bit.

what language did you try to install? I was not able to install english version, i had to choose some another language.
Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAM
Lenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAM
Lenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAM
Lenovo T400s, 2808-CYG, Windows 7 Ultimate x64

Rescue & Recovery doesn't react

Hi, I'm new here (and a somewhat noob regarding this computer stuff)
However... lately I discovered some problem with my rescue & recovery
My Thinkvantage Toolbox stated that I should make an Backup with rescue & recovery, so I started through toolbox the program but it somewhat lagged during the backup process so I forced it to close down (as normal abort didn't want to succeed)
since then it is kind of broken.. I can't start it anymore when I click on rescue & recovery (no reaction whatsoever of the program, just nothing like I didn't click anything) also the automatic backup every month won't ask me anymore (toolbox says next scheduled backup is march 24, which was the one when I did the mentioned above)
normally there was a monthly scheduled backup (at least it asked I rarely did it because it takes up so much space)
So, what did happen? How to fix this? Should I re-install R&R (how so)?
My R&R is version 4.21.0016.00
I have a thinkpad SL500 and windows XP

Hi,
in case you want to be sure, that none of your backups will get harmed, you need to use the exact same version of RnR, that you have installed on your system.
So you can either use the setups file, that is located on your HDD , or donwload and install the same version, as you are using.
Cheers

Need to Password Protect Rescue & Recovery 4.5 on my X220

I have purchased a X220 and have installed Rescue & Recovery 4.5. My OS is Windows 7 64bit. I am wanting to set a password on Rescue & Recovery so that when any user tries to open the software, from within Windows, they have to enter a password. Is this possible?

That's not a feature of R&R.
But windows has a feature where you can restrict access to any application that you specify: http://www.sevenforums.com/tutorials/80605-applications-prevent-running-specified-programs.html
The way this would work, is that you log into the computer as "admin" then you can run any application that you want. Your other users log into the computer as "user" and then they are only allowed the run the applications that you specify.

Problem in audio driver and unable to install rescue and recovery ver 4.3 -

Dear community collegues,
I have installed original windows7 home premium in my lenovo N100 series 0768-54A model y'day. Though every thing went well, the AC97 audio driver could not be installed. Can any one provide me a solution to make the audio working in Windows7 Home Premium.
Similarly after new installation, I could not install rescue and recovery version 4.3 (windows7 compatible) in to the system, every attempt failed. Could any one provide a solution.
thanking You.
Sakthivelu V M Chennai

I am not sure which audio chipset your N100 has, so
Try this for sound:
Go to THIS web page.
Download Soundmax audio driver for Vista.
Extract the files by double clicking, and note where they
are being extracted to.
Uninstall any sound driver you have installed, reboot.
If windows says New Hardware Found, click cancel.
Go to folder where downloaded drivers were extracted,
and run Setup.
If Soudmax drivers do not work, uninstall and repeat
with the Realtek audio drivers.
I do not think Rescue/Recovery will work except for
the originally installed OS.

How to install Rescue and Recovery 4.21 on Windows 2003

There should be a good amount of users running Windows 2003 on their thinkpad for various reasons. As much as I tried, I could not get Rescue and Recovery's MSI to install on my X61 running Win2003 R2 SP2, despite attempts to modify the Setup.ini file.
the changes made in setup.ini:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
The returned installer error is "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later".
This is such a shame as I'm pretty sure RR would run just fine on win2003 as both WinXP and win2003 are based on the same underlying technologies and code. Please advice if there's any method such as a command switch for MSI installer to suppress OS detection error or any modification that can be made to setup.ini to get it to install on win2003 or any utility that can be used to modify MSI files and database? Thanks!
Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
Solved!
Go to Solution.

Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
Right-click on Rescue and Recovery.msi and edit with Orca
Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
When you're done with these modification, re-run Rescue and Recovery.msi without closing the previous error window. Rescue and Recovery should now install without any glitch! Good Luck!
Message Edited by Xseriesfanboy on 09-01-2008 06:37 AM
Message Edited by Xseriesfanboy on 09-01-2008 06:38 AM

My W500 can not install Rescue and Recovery

Hi guys,
Has anyone encountered the same problem as I did when I tried to install Rescue and Recovery?
The process always stopped with error code 6.
I am using Win7 X64.
W500 T9900 8GB + TBs imageries

I was also having the exact same problem on my W500, but I did not have to download the full multilingual package to get it to work. First I reinstalled windows, and used the "clean all" command before the install.
At the first setup screen during the Windows 7 install hold Shift+F10 - this will bring up the command prompt. Type in "diskpart" then type "list disk" then type "select disk 0" This number may be different depending on how many drives your machine has in. It will then tell you "disk 0 is now the selected disk" After this type "clean all". You will see just a flashing cursor in the command window to tell you it is running. This will take some time, and WARNING:it will fully erase -write zeroes- to the entire drive. Your data will be unrecoverable, and ALL PARTITIONS will be deleted. Once it's finised it will give you a message saying Diskpart succeded in cleaing the disk. Now the important part, type in "select disk 0" once again, then type "create partition primary" This will prevent Windows from automaticaly created the 100MB partition on the drive durring the install. After that type 'exit' and 'exit' again, and you can continue the setup as normal.
Once Windows is up you need to install Microsoft Visual C++ 2008 from here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ba9257ca-337f-4b40-8c14-157cfdffee4e&dis...
Once that is installed, restart and it should let you install Rescue and Recovery.
This worked perfectly for me, even though it is a little more complicated.

Unable to install Rescue and Recovery 4.50

Hi all,
I bought x220 tablet here in Germany, so I received windows 7 professional in German language.
I wanted to use English version of windows so I installed English version of windows hence lost all lenovo default settings. Now I am trying to install rescue and recovery 4.50 and it is not working with the msg " make sure that .tvt data is in correct installation pack folder" I translated this msg from German to Englich
Before installing Rescue and Recovery 4.50 I also installed
Microsoft Visual c++ 2005 SP1 Redisributable Package (x64) and
Sysprepbackup Acessory Package which was mentioned in Lenovo support.
If someone has already solved such problem, I would be glad to know the answer.
Thanks and regards,
Bhargav Potdar

It seems like R&R is missing the necessary language file(s), so I recommend downloading and installing the package that includes support for all languages: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/z936_setup_rnr450_025c.exe
Even on English version of Windows, if you are using German language support like you are, R&R will need the German language installation files.

Windows 7 Upgrade: Cannot install Rescue and Recovery 4.3

I recently upgraded my T500 from Vista to Windows 7.
I have downloaded the following Lenovo software: Lenovo Thinkvantage Software Toolbox and Lenovo System Update 4.
I would also like to install Rescue and Recovery 4.3. I downloaded the program from Lenovo's site, but I cannot get it to install properly. I keep getting an error indicating that Microsoft Visual C++ 2005 Redistributable Package (x64) SP1 must be installed. I downloaded this from Microsoft's site and installed it, but I keep getting the same error.
And help???

Hi guys I have the same problem, however after installing the 2005 version of the package from the link provided by lenovo here (http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4Q2QAK&AID=10429688&PID=3719336&...
I went to the control panel and checked what version of this package is installed. The case was that there were 3 versions of Visual C++ 2005 redistributable already installed. This is a fresh installation of Win7 - 64bit
I removed all of them and reinstalled the one suggested by lenovo.
The problem still continues.
I also noticed the following article from about the same time the package was released in 2006 http://support.microsoft.com/kb/920854
Could it be that the RnR tool can not detect the redistributable package?
So far I have no idea how to solve this. Any help is appreciated.

T61p Rescue & Recovery problem

Clean install Windows 7 Prof (64-bit), used Lenovo system updater as well as Microsoft updates. Everything is fine except Rescue & Recovery. The program will not install and says I need "C++ 2005 redistribution (x64)". I checked and this is present, along with updates. Any suggestions?

Hi,
Just to double check, are you sure you have the x64 version installed? It's a fairly common problem to have the 32 bit version installed but not the 64 bit.
If you really have the x64 installed - never mind...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Problem re-installing Rescue & Recovery

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