Problem re-opening Photoshop CS6

After I close PS CS6 I am unable to open it again until I either restart the computer or end the photoshop.exe process in the task manager. I have updated to version 13.1 and Windows 7 is up to date. I have also tried deleting the preference file in PS.

Actually, sticking on exit really IS a problem Adobe should take an interest in... It's a bit beyond users to debug where an executable program is hanging up. It's not like TT can set something wrong to cause that.
That said, it doesn't fail like that for most users, implying something specific about your system is different, TT. Sometimes failures at exit mean something has corrupted parts of Photoshop that aren't executed until exit time.
Is the problem consistent (reproducible every time you run Photoshop)?
Do you have any 3rd party plug-ins installed with Photoshop? Have you tried disabling them temporarily to see if the problem goes away?
You mentioned it being Windows 7... Do you have a lot of stuff installed (e.g., Shell Extensions, stuff that augments Windows)? What anti-malware software do you have installed?
You say it's "up to date". Is that true of your display driver? What video card and display driver version do you have?
-Noel

Similar Messages

When I try to open Photoshop CS6 I get "Error Code 16"

When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén   -   [email protected]   (member ID)
=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
========================================================================
Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData]        : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData]        : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder]            : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData]    : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
================================================================================
OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    BEAR-PC
System Manufacturer    System manufacturer
System Model    System Product Name
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
User Name    BEAR-PC\BEAR2
Time Zone    Eastern Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    12.1 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    28.1 GB
Page File Space    16.0 GB
Page File    C:\pagefile.sys

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

Help opening Photoshop CS6

I am having trouble opening Photoshop CS6. On initial start-up, my screen keeps freezing and it says the program is not responding. I have uninstalled and re-installed 3 times now on my computer. I have had Photoshop since May 2013 and have not had any problems with it as I use it on a daily basis. Has this happened to anyone else???

What system information do you need? Like I said, I use the program daily and it has opened just fine with no problems up until yesterday. I have a Dell Precision M6600 running, Win 7 Ultimate 64bit, 16.0GB, DDR3-1600 SDRAM, 4 DIMM, Intel Core i7-2860M Quad Core 2.50GHz 8MB.

I have a problem with my photoshop CS6 retina display

I have a problem with my photoshop CS6 retina display. my photoshop doesn't support retina on my Macbook pro 15 retina. the version I have in my laptop is 13.0v. I was trying to update to 13.1 from my photoshop through > help > update but this option is off. it is appear gray color. I couldn't click on it. please help me.

Mac Perpetual CS6 current version is 13.0.6 the subscription version is version 13.1.2. How are you trying to update to 13.1.?? do you have a Creative Cloud Subscription?
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Is there a way to open photoshop cs6 in 32-bit mode on a windows 7 64-bit system.

I was wondering if there is a way to open photoshop cs6 in 32-bit mode on a windows 7 64-bit system, because photoshop won't recognize the pen pressure on my graphics tablet (yiynova msp19u) I read that some users got it to work in 32-bit mode on macs, and all my other programs like zBrush, art rage, sketch book pro recognize the pen pressure on the tablet.

well I am going to assume that the application marked photoshop is the 32-bit application, since the other on is marked 64-bit and I don't see one 32-bit. in any case it still not recognizing pen pressure and i have the newest drivers. The only thing I can think of now is that wacom drivers are interfering with it some how since they don't get along, although I was pretty sure i got rid of all wacom software.
Sigh, it's starting to look like I have to format my computer

Cannot open photoshop cs6

help my windows 7 user is an administrator, but i cant open photoshop cs6. it popups and says cannot open this product under guest account

Hi Toakuva,
That is quite weird. To be sure can you check under manage accounts whether it shows your username as an administrator or standard account.
Thanks.

Why Can't I open Photoshop CS6 on my new iMAc?

I purchased a new iMac- version 10.9.4- and can't open Photoshop CS6. I am prompted to purchase CS6 Extended. Why do I have to purchase this?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Problem z aktualizacją Photoshop CS6 13.0

Dzień Dobry,
mam problem z aktualizacją Photoshop CS6 (z 13.0 do 13.0.1.1). Zarówno aktualizacja za pomocą automatycznego uaktualnienia jak i po pobraniu, rozpakowaniu i uruchomieniu paczki "Photoshop_CS6_13_0_1_1_upd.zip" (dla Windows) zakończyła się niepowodzeniem.
Komunikat z logu AdobePatchInstaller:
Adobe Photoshop 13.0.1.1
Instalacja nie powiodła się. Kod błędu: U44M2P7

Dzień Dobry,
Czy możesz spróbuj zaktualizować Adobe Application Manager, jak zarządza aktualizacje dla aplikacji. Po jego aktualizacji, uruchomić aktualizację dla programu Photoshop CS6 i sprawdzić aktualizację ponownie.
Można uruchomić program Photoshop, przejdź do Pomoc - O programie Adobe Photoshop i sprawdzić, co jest obecny na liście wersji, czasami nie zdajemy sobie sprawy, że został już zaktualizowany, a tym samym nie pozwolił zainstalować.
Dzięki,
Anjaneai

About opening photoshop cs6 Beta trial in mac

Hi, I have a mac OS X processor 1.83 GhZ intel core Duo. I downloaded the adobe photoshop CS6 bea trail version. when i open the application it says you can't open the application adobe photoshop because it is not supported on this type of mac. Could anyone of you help please

Be glad to if I could, but .. I typed a question in the Adobe CS6 forum and it gave me no way to 'POST.' I AM logged in but 'Reply' seems to be my only access.
I had understood that I had been moved to some more appropriate place .. where?
I just went throught the whole Download process again after talking at some length with an Apple Senior adviser who are very reluctant to discuss any 3rd party apps.
He was very helpful in using all the techniques to clear up any OS problems, so ..?We checked Utilities>Disk Permissions and Disk Rpair .. all OK. Also Safe Mode,Reset, etc.
Lightroom 4.1 and CS5.5 work just fine.
The pop-up about the Javal app came up again and installed; then, when selecting Photoshop CS6.app it runs, and runs, and runs and eventually pops up the error Message 16.
I have made numerous screen shots which I keep weeding out to just the most recent.

Lightroom won't open photoshop CS6.. Edit in Photoshop doesn't work

Lightrrom 4.2 can't use the right click, "edit in" photoshop CS6. I have tried edit, preferences, and created a Preset and pointed it to the CS6 photoshop.exe... still a no-go. Help!!!

I had this problem. You must run Lightroom as administrator - even if the account you are in has administrator priviliges.
Test if this is the problem you are having by opening lightroom in administrator mode:
Open Windows explorer and navigate to where the lightroom.exe file is located.
Usualy in C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4
Right click on lightroom.exe and select "Run as administrator" from the pop up menu.
Test by selecting a photo and selecting the "Edit in Adobe photoshop CS6" option.
If this works then close lightroom and go back to the "lightroom.exe" folder location,
rightclick on the lightroom.exe file but select "properties", then select the "compatibility" tab and
select "change settings for all users" button.
A box called compatibility for all users should appear, at the bottom there is a checkbox "privilige level"
make sure the "run this program as administrator is checked".
Close lightroom and reopen it.
Hope this helps.

I tried to open Photoshop CS6 today but get a dialog box asking me to register for a trial version.

I have been using Photoshop on this PC using windows 8 since late February, and used it as late as yesterday evening without problems. I have a licensed version of CS6 Extended installed. I have contacted customer support who confirmed the registration but after 30 minutes of chat informed that they could not provide support via the chat for CS6 and suggested the forum. i have tried opening CS6 both from the desktop shortcut and from within Bridge with the same result. copy of dialog box shown below.

I did run across something like this a month ago. Photoshop CS6 came up with a window advertising Creative Cloud.
I signed in with my email/password, then if there is a trial window, I click on License this software.
I don't recall, but I think there is a "I have a serial number" option.
There I enter my serial number and PS is back to working normally.
Another way that has been reported:
Sign up to trial. Adobe ID/password
When closing Photoshop, it asked me if I wanted to continue trial or enter my serial number.
Enter your serial number and decline trial, it the reverts my PC version of Photoshop to how it was in the first place.
Gene

Problem up dating Photoshop CS6

1) I have Photoshop CS6 & Adobe Bridge CS6 installed since 2012. 2) I recently discovered that Bridge "Edit in Camera Raw" is missing at least one(1) function. When I go to LENS CORRECTION, under the "manual" tab, I do not have the auto correction tab, "UPRIGHT", to render a parallax adjustment. 3) I clicked on HELP, went to UPDATES and received a pop up window "Update Failed" The "ERROR LOG" file may help you in identifying the problem. 4) The ERROR LOG informed me the update could not be installed because "CS5" is missing an update. 6) When I called Adobe, I was informed Adobe no longer could supply Photoshop & Bridge CS5 updates, and that I should open a forum chat. Any suggestions PLEASE***

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Error in opening Photoshop CS6

I just installed the trial version of CS6 Premium. I was getting the same error when trying to open the programs. I went into sharing and permissions and updated the privileges. Now everything opens except for Bridges and Photoshop. I get the following error "You can't open the application "Adobe Photoshop CS6" because it's not supported on this type of Mac.
Please advise.

Does this help?
Hardware:
Model Name: MacBook
Model Identifier: MacBook1,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MB11.0061.B03
SMC Version (system): 1.4f12
Serial Number (system): 4H640214U9E
Hardware UUID: 00000000-0000-1000-8000-0017F22F3F2B
Sudden Motion Sensor:
State: Enabled
Software:
System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: erika’s MacBook
User Name: Gretchen Bayless (gretchenbayless)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 6:30

Problem with starting Photoshop CS6 in Windows 8.1 after PC weak up from sleep

Hello,
I have continuously problems with Photoshop CS6. After weak up my PC from sleep mode Photoshop take ages to start. It take about 15 minutes than it starts. After restart it's just fine and Photoshop start up in few seconds. Before with Windows 8 was everything ok.
I tried reinstall whole Creative Suite, delete all files from system folders of Photoshop, no plugin used, all is up to date!
CS used: Creative Suite Design Standard CS6, Czech language (Photoshop 13.01 64 bit and 32 bit - both do the same)
System: PC, Windows 8.1 64bit Czech language, system and program discs: Intel and Corsair SSD, CPU Intel i7 4Ghz, 24GB RAM, Graphic - Nvidia Geforce 580 GTX (graphic drivers up to date).
Adobe need to fix that.
Thanks for help, it's really annoying problem.

Martycz wrote:
Adobe need to fix that.
Along with all the other problems in this world that are all Adobe's fault.
OK so this all went pear shaped after updating Windows to 8.1? Have a look at Preferences > Performance and see if Graphics acceleration is still checked. Or it might even be greyed out. Apparently the 8.1 installer arbitarily installs a generic graphics card driver, so you might find that your drive is not so up to date as it used to be.
You know that you need to update it from the card maker's site?

Problems with running Photoshop CS6 and Bridge with Lightroom 4 also on the same PC

I was running Photoshop and Bridge, then purchased Lightroom 4. Before installingt 4 I had no problems with Bridge, but since installing 4 all of the photo's that were held in bridge are now gone, but they are in Lightroom. With Lightroom, you are able to edit photos out of Lightroom and into Photoshop when necessary, save and close and it automatically changed the Lightroom picture.
I have two PC's, one has Bridge on it (this one) and the other without, but both have both editing prgrams installed. On the other PC I can switch between Lightroom and Photoshop with no problems, but when I try to switch with this PC, the one with Bridge installed, it will open Photoshop, but the photo will not transfer. If I close Photoshop program and go back to Lightroom, it will tell me that the picture could not be transfered to Photoshop because it would not launch. If I close that message window, it will then launch Photoshop and the picture transferes over allowing me to edit and save as normal.
My question is; does anyone know if Lightroom and Bridge should run side by side, or should I delete Bridge from this PC and see what happens. Bridge is just a holder and organizer of photos, wherease Lightroom does the same, but also has post editing capabilities. The two programs seem redundant, but if your running Photoshop, it's hard to get files out of Lightroom. It seems that you need to open Lightroom first, then you can view and chose a photo to work on, then move it back and forth between the two programs. This seems to make Bridge redundant.
Thanks for any help or suggestions.
he_b_gb1947

Hi, Yes, but that actually wasn't the problem. I start out in Lightroom,
then move to Photoshop if I have something that can't be fixed in
Lightroom. The problem was that when I tried to edit, out of Lightroom and
into Photoshop, I was getting an error message that Lightroom couldn't
prepare files for transfer because Photoshop wouldn't open. But, it had
opened, the picture just wouldn't transfer. If I closed Photoshop,
Lightroom would try again and it would open and transfer the second time. I
ended up going to the Adobe help, chat line, and they looked into my PC and
located the problem, it's now working fine. Thanks to everyone for your
inputs. Most appreciated.
Gary

Problem re-opening Photoshop CS6

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