Problem reading Captivate 6 installation DVD on Vista

I just received my copy of Captivate 6 on a DVD for Windows. I would like to install Captivate 6 on a PC running Windows Vista 64 bit service pack 2.
My DVD drive cannot open the installation DVD to even start the installation. Is there a way I can install Captivate 6 on my system?
PS-I already paid for this copy of Captivate 6.

Well, this is a mystery. After asking the question, I downloaded and installed the trial version and then used the product code from the purchased version to obtain a serial number. This worked.
I also tried out the install DVD on another computer with Windows 7, and it started to autorun as expected.
I then came back to my Vista PC, inserted an old Acrobat installation DVD, which started to autorun as expected. I removed the Acrobat installation DVD and inserted the new Captivate 6 installation DVD, and magically it started to autorun this time.
It must have been my optical drive, but I don't know why it read the DVD this time and not the others. (Never got any error messages. The computer just didn't read any data on the drive and was still looking for media to be inserted. Maybe something is a little misaligned??)
At any rate, problem solved and the software is installed and registered. Thanks for your response.

Similar Messages

Problems reading Mac OS DVDs after installing 10.4.11

OK - I guess I should have read the many posts out there about the problems with this software update. However, I did not and now am encountering two bizarre problems. Perhaps someone out there can help.
I own a Macbook and downloaded 10.4.11 this morning. Everything was running just fine until then. Now I have two problems:
1) it cannot read Mac OS DVDs (neither the new Leopard disks I just got, nor the original backups of 10.4.9 that came with the macbook). The disks are fine and can be read without a problem by my iMac. The drive on the macbook is fine since it can read other DVDs (e.g., iLife 08 DVD, movie DVDs). It seems to be limited to OS 10.4 and 10.5 installation CDs.
2) a smaller but also annoying thing is that my apple-supplied stocks widget is reading wrong stock prices.
Any suggestions? Thanks.
Derrick

OK - I guess I should have read the many posts out there about the problems with this software update. However, I did not and now am encountering two bizarre problems. Perhaps someone out there can help.
I own a Macbook and downloaded 10.4.11 this morning. Everything was running just fine until then. Now I have two problems:
1) it cannot read Mac OS DVDs (neither the new Leopard disks I just got, nor the original backups of 10.4.9 that came with the macbook). The disks are fine and can be read without a problem by my iMac. The drive on the macbook is fine since it can read other DVDs (e.g., iLife 08 DVD, movie DVDs). It seems to be limited to OS 10.4 and 10.5 installation CDs.
2) a smaller but also annoying thing is that my apple-supplied stocks widget is reading wrong stock prices.
Any suggestions? Thanks.
Derrick

Why my DVD does not read the installation DVD?

My MacBook's DVDROM recently behaves differently. It still plays regular DVDs and CDs, but is unable to recognize its original installation DVDs. However, I can attach an external DVDROM to my MacBook, which can recognize the installation DVDs. What is wrong with the MacBook DVDROM?
I greatly appreciate your help.
Linda

Linda,
Since DL is built into the hardware, there's little you can do if your drive doesn't have it. Other than buying an external drive that does.
To check your drive, click the  icon in the menubar and select "about this Mac".
In the screen that appears, click "more info". In the next screen look under "hardware" and click "disc burning". This should show your drives capabilites. Look for -R DL or +R DL.
Regards

Problem reading burned DL DVD+R

Hello, I have my MBP for 6 months, but only a couple of weeks ago I tried to burn a DL DVD+R. It recorded fine, and verified the disc without problems. But soon I unmount it, and insert it again, it just simply doesn't read it... The disc starts spinning at high speeds, and stops, and after some time it ejects...
I thought that were because the Philips Double Layer DVD+R, so I tried with a TDK, but the result is the same...
Somebody has the same problem? Anyone has any idea of what is this??
*I tried the burned DVDs in PCs and they worked just fine, only in my MBP it doesn't read...
Thanks in advance

You may want to check this thread, I think your issue has been discussed there already: http://discussions.apple.com/thread.jspa?threadID=1199429&tstart=0

Problems reading OSX3 installation disks on G3

I was given OSX3 disks to install on a G3. It read the first disk fine and when it said to insert disk 2, it would not read the disk. The disk is not scratched or damaged. Is there a work around to get the contents of disk 2 and get to disk 3 to have a complete install?

azbaseball,
"I was given OSX3 disks to install on a G3"
My first question would be are the discs retail install discs and not computer model specific discs?
My second question would be which type of install have you chosen?
It may be of some help to let us know what model of "G3" that you are trying to install 10.3 on. iMac G3 350Mhz, etc., for example?
LS

My MBP read DVD/CD but NOT Mac osX installation DVD (tiger or Leopard)

Hi,
I read a lot of discussion but I didn't find the same problem.
So I have a MBP 15", 2.16Ghz intel core duo, and 2 Go RAM.
I have the 10.5.8 version installed, and I want to erase the disk and do a re-install of 10.5 because I've got some bugs :
- my MBP starts really slowly (about 15min),
- it bugs when I suspend the activity (black screen, nothing works... I have to push the "ON" button a longtime to stop the mac, )
- and other ponctual bugs.
The problem is that my MBP don't read the installation DVD (leopard or even Tiger).
It reads the DVD, I heard that the DVD turns, but after 3/4 try, the MBP ejects the DVD.
But It reads Blank CD, DVD (many zone)... Only the installation DVD is not reading.
I've already try :
-to begin in safemode (with SHIFT button => it is not ok)
- to push "C" key" at the restart (it's not ok, the MBP eject before blue screen.. it seems that the MBP is waiting to eject the install DVD to start)
- to create an other account (not ok)
- to restart the V/P RAM 5 times (not ok)
So, Is there a solution ? If the Mac can read sometimes CD or movie DVD, that mean that the otpical drive isn't broken...
I'm waiting your help
(sorry if there's some english mistakes !)

So, I've tried to start in target disc mod with a firewire.... Not lucky, I can read in the "information System" that my firewire is not recognized. It's weird because I can charge my ipod with firewire, but the target mode doesn't work !!!
message in french :
Bus FireWire :
Attention : Impossible de répertorier les périphériques FireWire.
(average Translate = impossible to index firewire's peripherals)
Do you have some solutions... I still not re-install MAC OSX... and I haven't an external HD (not in shop too !!)

My disc drive on Mac Pro will not read installation dvds

I have been trying to install some software on my Mac Pro - OS 10.8. It will not read the installation DVD. It acts like it is blank. I thought this was a faulty dics drive so I purchased a new one from OWC and installed it and it is doing the same thing!
Please help I payed a lot for this software and cant use it.

persyna wrote:
...I thought this was a faulty dics drive so I purchased a new one from OWC and installed it and it is doing the same thing!...
Since you're on your second optical drive, does the new one (and, for that matter the old one) read any optical disk? If it does, then there might still be something wrong with the disk from that manufacturer. If no disk is readable, I'd doublecheck the cabling to the drive. I'd also call OWC tech support. I've dealt with them for many years and they've always been very helpful with any problems.
As far as the software goes, you bought a license as well as an installer disk. Does the manufacturer have a website from which you could download a trial version of the software that could be converted to a full, operating version with the license key that should have come in the box with the disk?

Satego X200-21D: TS-L632D DVD-Drive doesn't read and burn DVD-R DL

Hallo,
I have problems with my SATEGO X200-21D DVD-Drive
TS-L632D to read an burn DVD-R DL discs.
I contacted the Toshiba-support via e-mail ans asked
for a new drive-firmware, but the answer did not solve my problem.
There are only updates in the toshiba download area,
but not for my drive model. I can send my notebook
for money to a service partner, to check this problem.
I can not understand this! I bought a highend notebook
for 1.700 EUR and it is no firmware update support
available to solve problems with newer discs?
If i search for this problem in the WEB, there an a lot of
questions and problems with reading and burning
DVD-R DL discs with this drive modell!
How can it be???
I hope for some hints to get a firmware drive update
to fix the problems reading and writing DVD-R DL discs.
Gettings J. Janni from Germany

Hi,
yes I have got the TS-L632D drive and not the TS-L632H - that is true. But why is no firmware update available for TS-L632D,
because also this drive has problems with DVD-DL discs!? I payed 1700,- EUR for my Thoshiba notebook with the
DVD-drive TS-L632D. And in my opinion it can't be, that for this drive version is no firmware update available!!!
Other companys (f. i. DELL , SAMSUNG) support this drive version and offer firmware updates for this drive modell.
It is a fact that my DVD-drive has problems to read and burn DVD-DL discs! This is a known fact for many drives and therfore
exists firmware updates for the DVD-drives to fix this problem. But why not for my drive modell???
My be it was an error to by a Toshiba Notebook!? I am a customer and I don't care what special
DVD-drive modell is in my notebook (TS-L632D , H or wwhat ever)!!!
My message to Thoshiba: "Pleas help me to solve my problem!!!"
Greetings
Janni from Germany

Powerbook stops reading CDs or DVDs

My year old PB has had a problem reading CDs and DVDs. It will stop reading after several minutes of working well. Superdrive spins and stops over and over without being able to continue to read discs. Hate to think that it needs to go to the Apple store. Anyone have any suggestions?
Thank you, Linnea

Hi Joey
Reset the iMac's SMC > http://support.apple.com/kb/HT1543
then restart with PRAM and NVRAM > http://support.apple.com/kb/HT1379
and test the Disc Drive.
The early white Intel iMac models had 17, 20 and 24" display sizes and the aluminum Intel iMac models only come in 20 and 24" display sizes?
Dennis

Troubleshoot installation problems in Photoshop Lightroom on Windows Vista

This document can help you to resolve system errors that occur while you use Adobe Photoshop Lightroom on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
A blank or flickering dialog box
A frozen cursor or screen
A blue screen
An unexpected restart
An error message such as:
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"Uninstalling: C:\Program Files\Adobe\Adobe Photoshop Lightroom refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location."
Note: If you attempt to install Photoshop Lightroom to a drive that doesn't have the minimum required space available, the installation will fail. You must then completely reinstall to another location that has sufficient free space.
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop Lightroom, Photoshop Lightroom may not necessarily be the cause; it may be the only application that uses enough memory or processor cycles to expose the problem.
To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.
You must be logged on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document may initiate a User Access Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you will not be able to continue with that troubleshooting step.
The steps in this document that refer to the Control Panel are in reference to the Classic view. For information on switching the Control Panel to the Classic view and many other common OS procedures, see Common Microsoft Windows Vista procedures (TechNote kb401275)
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
In Windows Explorer, choose Organize > Folder And Search Options.
Click the View tab in the Folder Options dialog box.
In Advanced Settings, select Show Hidden Files And Folders.
Deselect Hide Extensions For Known File Types.
Click OK.
Note: The procedures in this document are based on the default interface of Windows Vista. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.
Beginning troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Photoshop Lightroom files you created). Always restart the computer after a system error occurs to refresh system memory. Continuing to work without restarting the computer may compound the problem.
1.Make sure that the system meets the minimum requirements for PhotoshopLightroom.
Photoshop Lightroom may not run correctly on a system that doesn't meet the following requirements:
Intel Pentium 4 or equivalent processor
Microsoft Windows XP, Windows Vista, Windows 7
768 MB of RAM (1 GB recommended)
1 GB of available hard-disk space
CD-ROM drive
In addition to these requirements, a video card that supports 24-bit (16 million) or more colors, and a resolution of 1024 x 768 or higher, is recommended.
* Photoshop Lightroom 1.0 will install and run on Windows Vista but Adobe cannot guarantee the quality of the software experience until Adobe fully certifies Photoshop Lightroom for use on Windows Vista.
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control Panel > System.
2. Delete previously installed application files, especially if you had the public beta version of Photoshop Lightroom installed.
To delete files from a previous Adobe Photoshop Lightroom installation attempt:
Choose Start > Control Panels > Add or Remove Programs.
Select Adobe Photoshop Lightroom and choose to remove it.
Close the Add Or Remove Programs window and the Control Panel.
Open Windows Explorer.
If the Lightroom.exe file is still in the Program Files\Adobe\Adobe Photoshop Lightroom folder, delete it.
If the Lightroom Preferences.agprefs file is still in the Documents and Settings/[username]/Application Data/Adobe/Lightroom/Preferences folder, delete it.
Empty the Recycle Bin.
Try to reinstall. If you cannot, continue with the next two sections in this step:
Move all the folders under the Users/[username]/AppData/Roaming/Adobe/Lightroom folder into a new folder on the desktop; name the folder Lightroom Presets. These are the presets that were installed with the application and that you created.
Move all the folders under the Users/[username]/Pictures/Lightroom/Lightroom Previews.lrdata folder into a new folder on the desktop; name the folder Lightroom Previews. If you have a large number of images, you can move this folder back to its original location before you open Photoshop Lightroom, once it's installed. Or you can delete this folders to re-create it when Photoshop Lightroom opens. If there are further problems with Photoshop Lightroom after it's installed, it might be due to corruption in the previews, in which case you need to delete this folder and re-create it.
Try to reinstall.Important: Do not delete the Lightroom Database.lrdb file!
If there are further problems with Photoshop Lightroom after it's installed, these issues may be due to corruption in the preset files you created, in which case you need to remove them and re-create them, or test each preset individually.
Note: If you can reinstall, and if this is not the first time you opened Photoshop Lightroom, then Photoshop Lightroom will look for a library database file. If it does not find a library in the expected location, it will prompt you to create a new library, locate the library, or exit. Exit will close the dialog box, and Photoshop Lightroom will not open. Although you can tell Photoshop Lightroom to locate your library, it's best to put it back in the default location and then open the application.
If you can reinstall, close Photoshop Lightroom and then copy any presets you created from the Lightroom presets on the desktop back into the Users/[username]/AppData/Roaming/Adobe/Lightroom folder.
If you cannot reinstall, then move the Lightroom Database.lrdb file from the Users/[username]/Pictures/Lightroom folder into a new folder called Lightroom Database File and save this file on the desktop. This is your database, if you previously had Photoshop Lightroom installed.
Reinstall Photoshop Lightroom. If you cannot reinstall, continue with the next task in this document.
3. Log in as Administrator before installingPhotoshopLightroom.
In Windows Vista, you must be logged in with local (that is, machine) Administrator rights to install Photoshop Lightroom. If you don't have administrator rights, contact your system administrator for assistance.
4. Check the CD and CD-ROM drive.
Dust or dirt on a CD can interfere with an installation and prevent the CD-ROM drive from recognizing the CD. Examine the Photoshop Lightroom CD for dirt, dust, or fingerprints. Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth.
Verify that the CD-ROM drive can read other CDs. If it can't, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. If it still can't read other CDs, contact the CD-ROM drive manufacturer or the computer manufacturer.
5. Install current Windows service packs and other updates.
Updates to the Windows operating system improve its performance and compatibility with applications. You can obtain Windows service packs and other updates from the Microsoft website at www.windowsupdate.com. For assistance installing service packs and other updates, contact Microsoft technical support.
Important: Before you install a system update, check the system requirements for Photoshop Lightroom (and any third-party software or hardware you may use with Photoshop Lightroom ) to ensure compatibility. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware.
6. InstallPhotoshopLightroomfrom the desktop and use the default installation folder.
Some system components such as device drivers and virus protection utilities can conflict with the Photoshop Lightroom installer and result in an incomplete or failed installation, or they can cause problems when you install to a folder or when you use a path to the default installation folder that contains a special character, such as #. To prevent these conflicts, install Photoshop Lightroom from the desktop, and use the default folder name and path.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
7.Re-create thePhotoshopLightroompreferences file.
Re-create the Photoshop Lightroom preferences file to eliminate problems that a damaged preferences file might cause:
Quit Photoshop Lightroom.
Rename the Lightroom Preferences.agprefs file (for example, to Lightroom Preferences.old) in the Users/[username]/AppData/Roaming/Adobe/Lightroom/Preferences folder.
Start Photoshop Lightroom. Photoshop Lightroom creates a new preferences file.
If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.
8.Install and run Photoshop Lightroom while no other applications are running.
Some applications may interfere with installing or running Photoshop Lightroom. Virus protection programs are meant to stop viruses from installing on your computer. Before installing or starting Photoshop Lightroom, disable other applications, including virus protection programs and startup items (items that start automatically with Windows).
To disable startup items and non Microsoft services:
Quit all applications.
Choose Start, type msconfig in the Search text box, and press Enter.
Write down all unselected items under the Startup and Services tabs.
Click the General tab, and choose Selective Startup.
Click the Startup tab and select Disable All.
Click the Services tab and select Hide All Microsoft Services.
Select Disable All then re-select FLEXnet Licensing Service. If you are unsure whether an item is essential, then leave it deselected (disabled).
Click Apply, and restart Windows for the changes to take effect.
Note: Upon restart, you'll be notified that the System Configuration utility has made changes to the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.
Right-click icons in the Notification Area and close or disable any startup items that are still active.
9. Install Photoshop Lightroom to a different hard disk after disabling startup items and installing from the hard disk.
Hard disk problems can prevent Photoshop Lightroom from installing correctly. By installing Photoshop Lightroom to a different physical hard disk, you can verify if the original hard disk is preventing installation. First, completely remove Photoshop Lightroom from the hard disk.
To install Photoshop Lightroom to a different hard disk after disabling startup items:
Follow the steps in task 8 above to disable startup items.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
Click Change and select a different hard disk in the Change Current Destination Folder window. Click OK, and then follow the on-screen instructions.
Intermediate troubleshooting
If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.
10. Install and run Photoshop Lightroom in a new user account.
Create a new user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, the original user account may be damaged. For instructions on creating a new user account, see To add a new user to the computer in Windows Help or contact your system administrator.
11. Optimize handling of temporary files by Windows Vista.
Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with performance of Windows or applications.
Delete temporary files by using the Disk Cleanup utility included with Windows or by using the following instructions. Make sure that at least 1 GB of free space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk Cleanup. For information about Disk Cleanup, see Windows Help.
To manually delete temporary files:
Note: Windows deletes temporary files when Windows and applications close normally. However, when Windows or an application crashes, temporary files can accumulate on the hard disk. Windows may prevent you from deleting some temporary files as they may be in use. Delete as many temporary files as you possibly can, without deleting the files that are in use.
Quit all applications.
Choose Start and type %tmp% in the Search text box and press Enter.
Delete the contents of this folder.
Note the drive letter where this directory is located.
To ensure that at least 1 GB of free space is available on the hard disk to which temporary files are written:
Choose Start > My Computer.
Select the drive noted in step 4. Right click and select Properties.
Confirm the drive has at least 1 GB of free space.
12. Repair and defragment hard disks.
System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility. You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start > Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
13. Scan the system for viruses.
Use current anti-virus software to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
14. Try to install Photoshop Lightroomon a different computer.
Try to install Photoshop Lightroom on a different computer to determine if the problem is unique to your computer. If the problem is unique to your computer, contact the computer manufacturer; if the problem occurs on multiple computers, contact Adobe Technical Support.
Advanced Troubleshooting
If the tasks in the previous section don't resolve the problem, you may be able to resolve the problem by reinstalling Windows Vista and Photoshop Lightroom, reformatting your hard disk and reinstalling Windows Vista and Photoshop Lightroom, or by determining if hardware is conflicting with Photoshop Lightroom.
Disclaimer: Adobe doesn't support hardware and provides these procedures as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
Note: Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.
15. Log in using the built-in Administrator account.
The built-in Administrator account has a higher access level to the system than a normal local administrator account. By default the built-in Administrator account is disabled. For information about enabling and logging in to the built-in Administrator account, contact your system administrator. You can also refer to this support document on the Microsoft support website: http://support.microsoft.com/kb/926183/en-us?spid=11737&sid=73.
16. Reformat the hard disk, and reinstall only Windows Vista and Photoshop Lightroom.
Reformat the hard disk, and then install only Windows Vista and Photoshop Lightroom from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
For instructions on performing a clean installation of Windows Vista, see document 918884, "How to install Windows Vista" on the Microsoft website at http://support.microsoft.com.
Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Photoshop Lightroom instead of reinstalling them. If the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows and Photoshop Lightroom, try to re-create the problem:
If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, then the recently installed application may be the cause.
If the problem occurs when only Windows and Photoshop Lightroom are installed, then the cause may be hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance.
17. Check for problems with RAM modules.
Ensure that the RAM modules are installed properly and are not the cause of your problem. Do one or both of the following:
Change the order of the installed modules.
Remove all but the minimum number of modules needed to run Windows and [product], and test to see if the problem persists. If it does, replace the modules you removed and remove the others, testing again to see if the problem recurs. If it doesn't, then one or more of the removed modules are the cause. For assistance, contact the RAM manufacturer.

You've tried Help>Updates from within photoshop cs6?
Or this 8.3 updater
http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/8.3.52/setup.zip
If that doesn't work, you can install camera raw 8.3 by following the directions on the following page
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista

MSI 975X PROBLEM WITH INSTALLATION ON WINDOWS VISTA

I have MB MSI-975X PLATINUM v.1 withbios ver 1.3,processor Pentium D940 (3,2GHz/800/2x2MB),2X512MB DDR-2 667MHz,in the beginning when I start the installation on WINDOWS VISTA the computer is bloked od it is restart.This problem I solved when I put another processor INTEL 541(3,2GHz/800/1MB) whit this processor everthing is ok,but with INTEL 940 it can not be install WINDOWS VISTA .
I’m asking you for a new superstructure on bios update .

Beta 2 or RC1 candidate???? RC1 should support..........
Beta 2 is real, slow and you have alot of updates to DL, but both are pre-release products and will not work 100%.
Even when Vista is released, they will still be alot of hardware that will not work 100% and this is purely because software is always playing catch up to hardware.
It was only September, when Nvidia released some Beta2/RC1 drivers that worked properly........

I have the following problem: i lost my cs6 Adobe Production Premium installer dvds and the serials within the package, after all i logged here into adobe and cant find any product in my profile, so i am not able to see my serials or my installations i ha

i have the following problem: i lost my cs6 Adobe Production Premium installer dvds and the serials within the package, after all i logged here into adobe and cant find any product in my profile, so i am not able to see my serials or my installations i have on my macbookpro. Can you help me to find out where i am registerd?

If your registrations do not show at https://www.adobe.com/account.html you will not get help in an open forum
You MAY get help at Contact Customer Care
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HP pavilion g6 adobe reader 8 installer problem

I got a problem: (just got vista)
When I run the Adobe Reader 8 installer, I get this: Screenshot
I am really glad if you guys can help me to figure this out.Coz i love my HP laptop...thanks

First, I would use the latest version of Reader XI. But you need to empty your temp folder. You can have a temp folder off the C: drive and you can have a temp folder in your Personal Settings Folder.

Problems reading DVDs

Hello,
I'm trying to make images of my DVDs (created on Windows Vista) using Disk Utility. Unfortunately, every DVD that I have cannot be read by the DVD drive in my iMac.
When I try to create a disk image via Disk Utility, I'm getting:
6/4/08 9:27:07 PM Disk Utility[1872] Unable to create “Lena - DVD5.cdr”. (Input/output error). I have tried to copy tall the files manually from the DVD to HDD and the copy operation fails on one of the files. When I try to do the same on my PC , everything works fine. I can copy the entire disk and also copy all the files. The interesting thing is that after making a fresh copy on my PC, I'm able to create the image on my Mac.
So some DVDs work fine on my Mac, some are problematic. All have been cerated the same way (Windows Vista -> DVD Maker). DVDs discs are perfectly clean - no single scratch.
Did anybody experience similar issue? Shall I request replacing the drive (It's a brand new machine)?
The DVD drive name: Matshita DVD-R UJ-875
Regards,
Marcin

I don't know what the problem is. I just purchased and set up a 24" iMac yesterday. It transferred all my files from my old Mac G4 tower in under 9- minutes... but some software didn't work and needs to be reinstalled. This machine will not read any CDs or DVDs... I've tried music, application and movies. Nothing works. One of the reasons I needed a new computer was that my old one no longer would burn CDs--this is worse--it won't even accept them! And they come out all scratched up! I am ready to scream. No... I am screaming...
Kathleen Glaes

Problem reading dvd OS X Leopard

I have problems to install Snow Leopard OX. After a few minutes it stops because of afailure reading the dvd. Is this a know failure?

There are some reasons why attempting to install Snow Leopard can fail.
Suitability of your computer.
Valid installation DVD.
Hardware known to perform satisfactorily.
1. Is you iMac able to run Mac OS 10.6?
General requirements for 10.6 Snow Leopard
    •    Mac computer with an Intel processor
    •    1GB of memory (though I'd recommend 2GB)
    •    5GB of available disk space for the installation process.
    •    DVD drive for installation
2. Are you using the retail 10.6 DVD that looks like this? (A Grey disk will likely not work as they are hardware specfic.)
3. Does your optical drive play DVD's normally without any problem? If you think the drive is old and a bit dodgy, try using an external optical drive if you have access to one.

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