Problem recognizing Adobe XI Pro after installation

I recently purchased Adobe Acrobat XI Pro after trying it out for 2 weeks. It worked fine for 2 weeks, but when the original 4 week trial period ended, I got shut out of the program everytime I tried to use it. I tried installing on my laptop, but got an error message saying that although my serial number was valid (sent via order AD008377675), it did not match any product on my computer. I then deleted all copied of the program on both my laptop and desktop and re-installed today. I am STILL getting that error message: "Serial Number you provided is valid, but a qualifying product could not be found on this computer." And before you ask< YES, I did enter the number properly. What the problem is is that ADOBE DID NOT INCLUDE ACROBAT XI PRO in the DROP DOWN LIST OF APPLICATIONS? So how can it be verified if you don't provide the right choices?

The message you are getting is typically related to someone trying to install and upgrade version on a machine that has no previous version. Usually you would be asked for the serial number of the qualifying product as well as the current version.

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Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Hi,
Can you pls. provide more details of the issue?
OS/Platform
It would be great if you can provide the MSI logs for repair from the %temp% directory.
Thanks,

If I purchase or subscribe to creative cloud, will this include adobe premiere pro, after effects, photoshop, illustrator and audition?

If I purchase or subscribe to creative cloud, will this include adobe premiere pro, after effects, photoshop, illustrator and audition?

Here is a link to a page that shows all of the Cloud applications...
All Cloud Applications: http://www.adobe.com/creativecloud/catalog/desktop.html

I cant open adobe acrobat pro after just paying for it and downloading it!!

I cant open adobe acrobat pro after just paying for it and downloading it!!

What is your operating system? Acrobat version?
What exactly happens when you try to open it?

Problem with Adobe Acrobat Pro XI after installation on Mac

I just installed Adobe Acrobat Pro XI on my Mac. My Mac has the correct version of OS and Safari yet I can not launch Adobe. When I launch it, an error box comes up and says a problem has been reported to Adobe. That's as far as it gets. Has anyone had this problem before?

Hi lsgahan,
Please try the following steps and let me know.
Delete all the files from following folders:
Library/Application Support/Adobe/SLStore
Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
Library/Application Support/Adobe/Adobe PCD
Launch Acrobat and enter the serial number when prompted and check.
Regards,
Rave

Adobe premier pro cs6 installation problem.

Hi I am trying to install adobe premier pro cs6, In between my system got restarted once again i tried to install it but installation is coming in Chinese language, Before my system restart it is in English language, How to get installation in English?, Urgent help needed thanks in advance.

If you're saying the system crashed during the install, it might be a good idea to sort that out before installing PP, if only because sorting that out could potentially lead to a full rebuild of Windows.

Adobe Acrobat Pro 8 Installation Problem

I've had Adobe Acrobat Pro 8 running fine for several years on XP Pro. Our company rolled out upgraded hardware with a new image about a year ago, and I cannot successfully install 8 on any of the units. Most recent issue, using CD, install went up to accepting end user license. I accepted and then installation froze and I had to End Program. When I try to launch now, Getting Started splash screen comes up then program freezes and terminates. It seems like a permissions/security issue, can anybody assist?

I assume the new system is Win7 and most likely a 64-bit system. If so, you may just have to upgrade to AA XI. Folks have gotten AA8 to work on a Win7 32-bit system. You might be successful if you download the updates for AA8 and install those. I think it took at least AA8.1 to work with a 64-bit XP.

Problem with Adobe Acrobat Pro Extended version 9.3.4 reading Inventor 2009

I would like to be able to generate 3D PDF files from Autodesk Inventor CAD models (e.g. .iam files) using Adobe Acrobat Pro Extended. I am constrained to use Inventor 2009. When I originally installed Acrobat Pro Extended, I was able to make this work after installing the IMPORT3D update at:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4073
Recently (9/5/2010), I updated Acrobat Pro Extended to version 9.3.4. I believe that following that update, I lost the ability to read in Inventor 2009 files. Acrobat Pro Extended now gives the error messages:
"Exception has been raised" followed by:
"Acrobat could not open 'file' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
This is exactly what happened when I first installed Acrobat Pro extended and before I installed the IMPORT3D update mentioned above. I tried re-installing that update but now the installer gives the error message:
"No qualifying products found to apply this update."
Note that Inventor 2009 does allow one to "Save Copy As" to PDF format, but this just creates a 2D PDF snapshot of the current model view -- same for print to pdf.
I suppose one thing to try is removing Acrobat Pro Extended and then re-installing without the 9.3.4 update, but with the IMPORT3D update -- but if that is necessary, then I won't be able to take advantage of any further updates (e.g. security updates) to Acrobat, which seems like a bad situation.
Has anyone else had this problem? Or is it just me?

I may have figured out what was causing my problem with conversion of Inventor 2009 to 3D PDF. After playing around with a number of inventor files, I discovered that the conversion worked fine when there were no references to external files. For example a .ipt file (part file) seemed to convert fine. I believe the problem was that on the form one obtains with Edit->Preferences->Convert to PDF->Autodesk Inventor->Edit Settings->Import->Assembly, the check box for "use root file directory" was NOT checked. Oddly, this is the default and I'm pretty sure I tried setting the conversion options to the default. In any case, I now seem to be able to perform the conversion of Inventor 2009 to 3D PDF so this problem is solved I guess.

Adobe Premiere pro CS6 installation stops on Mac

I'm trying to install Adobe Premiere Pro on my new iMac. Operating system version is OS X 10.8.2 (12C3103).
However, soon after starting installation program, that gives an error message (translated from Finnish): "We encountered the following problems. The installation program was not possible to start. Load Adobe Support Advisor program and try to find the fault."
After running Support Advisor program, that gives the following message: "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
What is wrong???

There are no log files related to Premiere Pro :-( in folder /Library/Logs/Adobe/Installers/
In file PDApp.log there are lines
Sat Mar 30 17:29:03 2013
[INFO] PIM - START installPackage at file /Users/MarkkuRintala/Desktop/Adobe Premiere Pro CS6/packages/UWA/UWA.pimx
Sat Mar 30 17:29:03 2013
[WARN] PIM - RemoveQuarantineInfo from File /Users/MarkkuRintala/Applications/Adobe/OOBE/PDApp/install.sig .
Sat Mar 30 17:29:03 2013
[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.
Sat Mar 30 18:02:44 2013
[INFO] Setup - ================= Exiting Installer with Code: 0 =================
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - FREE PIM Instance ...

Audio-Problem with Adobe Premiere Pro CC 2014 by using long Clips in AVC-Intra Codec (4Gb Border)

Hello
We own a Panasonic camera (AJ-PX5000G) and we film in 1080p50 with the AVC-Intra100 Codec. When importing longer clips in Premiere Pro, the video is fully loaded, but the waveform of the sound ends at the Time Code 00:02:28:35.
Sometimes the sound could be played after this Timecode but otherwise there is no audio. Even if we use the same clip several times we see that it works sometimes and sometimes not. It looks random.
We also tried to import the Clips with Adobe Prelude directly from the P2-Card but there are the same problems.
The Clips in 1080p50 AVC-Intra100 have a bitrate of 227Mbps. After 2 Minutes and 28 Seconds 4Gb are written on the P2-Card and the Camera starts a new picture file and 4 sound files..
It looks like Adobe Premiere Pro has problems with the correct relation of the files that all get together to one clip.
Is there anybody who can confirm this problem? Can anybody help me with this Premiere Problem?
Dennis
(Workstation: Dell Precision T3600, Intel Xeon E5-1620 @ 3.60 GHz, 16 GB RAM, Windows 7 Professional 64-bit, Service Pack 1, Premiere Pro CC 2014.1 (Build 8.1.0)   )
Mediainfo of the P2-Cards:
General
Complete name                            : \CONTENTS\VIDEO\0068T7.MXF
Format                                   : MXF
Format profile                           : OP-Atom
Format settings                          : Closed / Complete
File size                                : 3.92 GiB
Duration                                 : 2mn 28s
Overall bit rate                         : 227 Mbps
Encoded date                             : 2014-10-15 13:33:41.000
Writing application                      : Panasonic P2 2.0
Writing library                          : Panasonic P2 2.0
Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 4:2:[email protected]
Format settings, CABAC                   : No
Format settings, GOP                     : N=1
Format settings, wrapping mode           : Clip
Codec ID                                 : 0D01030102106002-0401020201323104
Duration                                 : 2mn 28s
Bit rate                                 : 227 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 50.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.193
Stream size                              : 3.92 GiB (100%)
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Mediainfo Audio-Datei P2-Card:
General
Complete name                            : \CONTENTS\AUDIO\0068T700.MXF
Format                                   : MXF
Format profile                           : OP-Atom
Format settings                          : Closed / Complete
File size                                : 13.6 MiB
Duration                                 : 2mn 28s
Overall bit rate mode                    : Constant
Overall bit rate                         : 770 Kbps
Encoded date                             : 2014-10-15 13:33:41.000
Writing application                      : Panasonic P2 2.0
Writing library                          : Panasonic P2 2.0
Audio
ID                                       : 3
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, wrapping mode           : Clip (AES)
Codec ID                                 : 0D01030102060400
Duration                                 : 2mn 28s
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 13.6 MiB (100%)

Hi,
we have the same problem!
It is not possible to play audio with the AVC-Intra100 Codec fluently.
Can anybody help?
Thanks,
Anja

Problem installing Adobe Acrobat Pro 9

I have an HP Pavilion dvd6-3033 with Windows 7 Home Premium operating system. Some time ago I purchased and installed the Adobe Creative Suite 5 Web Premium system which included a disc with Adobe Acrobate Pro 9. Everything installed just fine. Recently my hard drive went bad and I had to install a new one. After reinstalling Windows 7 Home Premium I reinstalled the Creative Suite 5 just fine, but the Acrobat Pro 9 installation, after running for a while, produces Error 1311 (Source file not found: F:\Acrobat 9\Data1.cab Verify the file exists and that you can access it.) I checked the Acrobat9 folder on the installation disc and Data1.cab is there, but apparently the installer for some reason doesn't recognize it. Any suggestions on what to do?

use the below link:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Unable to open Adobe Acrobat Pro after CS4 Design Premium install

I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.

I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

License problem in Adobe XI Pro

Previously, I used Master Collection 6.0 group license without a problem.
After follow the acrobat auto update, my group license cannot be use with Adobe XI pro. The error said the serial number is not valid for Adobe XI pro.
I dont need a new version. I just want my acobat pro back.
What should I do?

CS6 does not include the upgrade to XI, but only X as I understand it. That is the issue. Go back and install AAX from your CS6 suite.
You might check a similar issue at http://forums.adobe.com/message/4817517#4817517.

Problemas con adobe premiere pro cs4

Hola amigos: Instale el programa de prueba adobe premiere pro cs4 y he querido usarlo pero le doy al icono de Pr y me sale en la pantalla la ventana morada que indica la iniciaciòn del adobe premiere pro pero despues de 5 minutos aparece ota ventana en la pantalla de mi pc que dice lo siguiente: PREMIERE PRO DEBUG EVENT Premiere Pro has encountered an error. [..\.. \Src\ImporterProcessClient. Cpp-127] Continued le doy al comando Continuid y no sale nada y desaparece la ventada de inicio de adobe premire, no he podido usarlo. De igual forma cuando inicio el adobe media encoder, aparece una ventana que dice: Adobe Media Encoder. Exe - No se puede encontrar el componente Error al iniciar la aplicacion porque no se encontrò processcooditanionclient. Dll. La reinstalacion de la aplicacion puede solucionar el problema. Aceptar. Ahora bien antes de instalar el adobe premiere de prueba ya yo tenia instalado after effects cs4 de prueba y el adobe media encoder funsionaba muy bien... Realmente no se que ha pasado quisiera su asistentencia para que me ayuden al respecto ya he desinstalado en instaldo ambos programas tanto adobe premiere com adobe after effects en 2 oportunidades y solo el after effect funsiona pero el premiere y el encoder no.... Tambien lo incicie como administrador y nada sigue igual... Gracias por la ayuda que me puedan prestar al respecto

Nsasy,
Al igual que en el foro de Premiere en inglés, deberías facilitar detalles como:
Version de sistema operativo.
Algun detalle de hardware como tarjeta grafica, memoria, etc. o confirmar que has comprobado que todo tu hardware es compatible con la aplicación
Parece ser que a veces los programas antivirus dificultan o impiden instalaciones, prueba a deasactivarlos mientras instalas el programa.

Problemas con Adobe Premiere Pro CS5.5

Hola!
Recientemente adquirí el Programa Adobe Premiere Pro. Version CS5.5, ya he echo varios vídeos, ediciones, cosas sencillas. Pero recientemente me surgió un problema: Prepare todo para realizar una edición de un vídeo de graduación, cuando importo el vídeo, ya sea del CD-DVD o de la misma computadora, y lo arrastro hasta el timeline (así creo que es que se llama no estoy segura, pero me refiero al área en donde se edita el vídeo) el vídeo se importa sin problemas pero al ponerle play el audio que se escucha es el audio de un vídeo que anteriormente se había editado en el programa. Les pido por favor que me ayuden a resolver este problema lo mas pronto posible.
Gracias anticipadamente.

Here is what one of the Nvidia folks said when a similar question was asked elsewhere:
"That’s right; a Quadro 6000 and Tesla C2075 are not identical but they are very similar and you can expect similar performance. There are a few reasons you might want to use a Maximus configuration for Premiere Pro rather than a single Quadro 6000:
1. Having both a Quadro and Tesla GPU in the system means when the Tesla is cranking full-out on Mercury Playback Engine the Quadro is unaffected, so you can, say, open After Effects or other application that may take advantage of the Quadro, and system performance on that app will be better than if it was competing for resources with MPE on a single GPU.
2. In the future, we expect many users will want to run an animation application (using the Quadro) and a simulation application (on the Tesla) at the same time to provide animators with a level of interactivity they don’t have without Maximus technology. Example video is here. (http://youtu.be/_LagqqsVO28)
3. It costs less. A typical Maximus configuration has a mid-range Quadro (e.g. a Quadro 2000) and a Tesla C2075, which in that instance costs hundreds of dollars less than a single Quadro 6000 and offers similar performance plus the workflow advantage listed above.Of course, some users may want to run a Quadro 6000 and a Tesla C2075 and get maximum performance, but others can actually get the best MPE acceleration for less money with Maximus technology."

Problem recognizing Adobe XI Pro after installation

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