Problem recording sound during screen capture

Hi
I'm having a problem when recording screen captures in Windows XP SP3 in Boot Camp.
There is almost no sound. There is a very low sound level being picked up from the microphone.
The screen capture software I'm using is Capture Solution by SProsoft. I get the same result when using Windows Media Encoder, so I don't think it is a problem with the capturing program.
There is no problem with Windows XP making the sounds as I use it. It is just that I cannot record those sounds.
Thank you for any assistance you can give.

Hi ya I solved it..... I brought it back to the shop I got my phone in and they gave me a brand new one.
I had it for 11 months when I returned it  and it was still covered by warranty hope this helps :)

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