Problem resetting 2nd apple id password

I have separate apple id for itunes & a 2nd one for icould.  I can't remember or reset the 2nd one for icloud.  Also I am unable to reset password via either email reset or personal questions.  Any advise how I can either reset 2nd id password or change the icloud id to same as itunes?  It is frustrating when the icloud sign in keeps popping up when using ipod.

You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or          
Apple ID: Contacting Apple for help with Apple ID account security

Similar Messages

  • HT1338 can't seem to download apps keep getting unknown error eventhough I have reset my apple id password repeatedly  itunes have no problem

    I can't seem to download apps from the app store. I keep getting unknown error eventhough I have reset my apple id password repeatedly. With itunes I have no problem.  This is VERY frustrating to say the least.

    Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
    W. Raider wrote:
    Repairing permissions doesn't fix it.
    I reverted to the previous version, 11.0.2.
    1. Quit the new crash-prone iTunes.
    2. Delete the app.
    3. Restore v. 11.0.2 with Time Machine.
    4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
    5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
    6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
    7. Launch the older version of iTunes.
    My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
    Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

  • Can't get iMessage to activate after resetting my Apple ID password.

    After having trouble signing into iMessage on Mountain Lion on my Mac Mini, it was suggested to reset my Apple ID password. After doing that, I re-entered my password everywhere on my iPhone. But now, my iMessage and Facetime on the phone won't activate. It stays on "Waiting for Activation" for about half a day and then says that activation was not successful.
    I went through all the other related threads, and check Settings > Phone to make sure my number is showing, I fiddled with the Date and Time settings. I even updated to iOS 6.0.1. Nothing seems to work, and I genuinely don't want to reset my phone. Is there any way to resolve this issue?

    I deactivated iMessage on my mac completely and retried and still have the same problem. I then decided to place the phone in DFU mode and restore iOS 6.0.1 from the IPSW. After restoring from iCloud, iMessage is still stuck on "Waiting for Activation"
    I did find something interesting though. I opened Xcode > Organizer and viewed the phone's console. When switching iMessage on, the following is displayed in the log:
    accountsd[103] <Notice>: 2012-12-04 00:26:14.404 accountsd[4871]: imagent (43) is trying to verify account credentials for account: (null)

  • Can't reset my apple id password - don't receive email

    Trying to reset my apple id password via email. I click "Email authentication" and get a confirmation that an email has been sent. But I don't receive an email.
    Can it be that using an apple id / email address like [email protected] causes problems?

    Hello lxbarth,
    The article linked below details the next steps should you not receive your password reset email.
    If you didn't receive your Apple ID verification or reset email
    http://support.apple.com/en-us/HT201455
    Cheers,
    Allen

  • I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

    Model Name: iMac
      Model Identifier: iMac12,1
      Processor Name: Intel Core i5
    I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

    "If you've forgotten the Apple ID password how did you log in to make the last post?"
    Exactly! The password I used to log on here and write my post I figured was the same Apple ID password I would use to reset my computer login password. But my computer isn't recognizing it as the correct password so it wont let me update my login password. I have 2 user accounts on my computer.
    As far as the link you provided, I already looked to that for help earlier. It states:
    Choose Apple menu > System Preferences, click Users & Groups, click the lock to unlock it, then provide an administrator name and password. Select a user, then click Reset Password.
    I did these steps, but I don't remember my admin password. The question is: How do I reset my admin password so I can reset my log in password.
    Is my admin password the same password I use to log onto this website to post questions? If so, like I said previously, I already reset that password and my computer isnt recognizing it.

  • I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

    I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

    Hello AndrewsAFCx,
    Thank you for using Apple Support Communities!
    If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    All the best,
    Sterling

  • HT5624 I need to reset my Apple ID password, but it says that my security questions are not correct and I no longer have access to the email it sends the correct information to. Please help!

    I need to reset my Apple ID password, but it says that my security questions were not answered correctly.  The email address associated with the questions to reset the answers is no longer available to me. It is my old college email.  Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98417)

  • I just reset my apple ID password and now all the imap folders in Apple Mail are greyed out. I can see the contents, but I don't get whay the folders are all greyed out. Can anyone help?

    I just reset my apple ID password and now all the imap folders in Apple Mail are greyed out. I can see the contents, but I don't get whay the folders are all greyed out. Can anyone help? Sorry for the long title on this message...

    Assuming this is an iCloud mail account, sign out of iCloud in its preference pane, then sign back in with the new password.

  • HT5622 I already reseted my apple id password but it still every time says your apple id is disabled. What can i do someone please help me.

    I already reseted my apple id password but  after resetting the apple ID every time I want to login it still  says your apple id is disabled. What can i do someone please help me.

    Maria-2 wrote:
    I already reseted my apple id password but  after resetting the apple ID every time I want to login it still  says your apple id is disabled.
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have a problem resetting my itunes account password

    I have a problem resetting my itunes account password have loas the aswer to my secret password and my password to my email account, what to do? contact me at [email protected]

    Click here and ask the iTunes Store staff to zero your account balance.
    (115260)

  • Cant reset my apple id password

    Cant reset my apple id password (my kids have realised what it is) - dont know answers to security questions so have selected option to receive instructions via email but am not receiving email from apple ( email address is correct on id) Please Help before my kids cause my bankrupcy!

    Resetting or changing a password:
    For Snow Leopard or earlier:  http://support.apple.com/kb/HT1274
    For Lion or later:  http://support.apple.com/kb/HT6022
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If it's running Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.
    If it's running Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:
    https://discussions.apple.com/docs/DOC-4101

  • Why was I sent an email about resetting my apple ID password?

    I updated some apps on my iPad and suddenly there was an email in my box called HOW TO RESET YOUR APPLE ID PASSWORD. Why?

    Dunno for sure, but don't click any links in that mail.
    Go to your computer (if you have itunes on your computer) and log into iTunes that way. It'll tell you if you need to change things.

  • Does Apple charge a dollar to reset the apple id password? What are these $1.00 charges from itunes for? No purchases of movie books music etc. found on itunes.

    Does Apple charge a dollar to reset the apple id password? What are these $1.00 charges from itunes for? No purchases of movie books music etc. found on itunes.

    Found the answer.

  • HT4623 While updating to IOS7 i cannot get past the rescue email page when I reset my Apple ID password.  what do I do?

    While updating to IOS7, I reset my Apple ID password, but now I can't get past the recovey email screen.  Any suggestions?

    Power your phone off and restart it. It worked for me!

  • HT5622 How to reset your Apple ID password

    When you receive an email regarding "how to reset your Apple ID password" and you know it was not you that has been trying to access your account, can you find out the IP address of the person who was?
    Thank you

    No but you should most definitely contact Apple Phone Support and report a compromised account
    (1800)275-2273

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