Problem Restoring Touch

I am a landlord of an apartment complex and evicted some problem tenants. They wrecked the place, left a mess and in the process, someone forgot their Ipod Touch, Merry Christmas to me!
It is locked with a passcode. I googled how to bypass it and it says I neeed to hold the Home button and Power button while connected to Itunes. I did...it brings up the 'detected the ipod in recovery mode'....I click to 'restore' and it comes up that 'there is a problem with the software, please download the latest version'. I have done this, Itunes 8.0
Soooo.... where do I go from here?
Thanks to anyone kind enough to answer

Download the correct touch manual from http://support.apple.com/manuals/#ipod
You can not 'restore' the touch because you have nothing to restore it to.
You must:
Erase all content and settings: Connect iPod touch to your computer or a power
adapter. Choose General > Reset and tap “Erase All Content and Settings.”
This feature resets all settings to their defaults and permanently removes all your information and media on your iPod touch by overwriting the data stored on iPod touch.
Important: You can’t use iPod touch while data is being overwritten. This can take one to four hours or more, depending on the storage capacity of your iPod touch.

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I had to put my new ipod touch that i got last week into restore made because it was having problems. My ipod touch doesn't even turn on and show the connect to itunes icon anymore. I plugged it back into my computer (windows xp) and I open up itunes. Itunes says that there is an ipod in restore mode that needs to be restored before using it. I click restore and an error comes up saying: "software for this ipod is not currently availabe. Make sure you have the latest version of iTunes and try again". I have downloaded iTunes 8 and tried to restore it but it still does not work. If anyone has any info, it would be greatly appreciated.

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more likely i have two problems...
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Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
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Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
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Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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