Problem running videos recorded by Xperia Z2

The videos recorded by the cell phone doesn't run properly when transfered to the PC. I get black image and no sound, but the progression bar of the player shows that the video is running. It's not an issue in the codecs in my computer since I run any video file in it with no problems, including MP4 which is the same video file used by the phone. Not to mention that, looking around the net, I found many other owners of that same model experiencing the same problem as me.
Any help will be appreciated, thank you.
PS: I already instaled all the updates available for it.
Solved!
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If you are just using an "import" option via the PC then this would generally be the likes of Windows Mediaplayer doing the importing. You are best to either drag/drop or to use the MediaGo software to perform this function so you are getting the raw file.
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