Problem Sap Gui access Business Explorer

I have a machine is the same with Windows Vista Home Premium, sap logon 7.10 - patch 13(gui710_13-10002995.exe)
ADD ON installed:
bw350gui710_6-10004473.exe
bi710sp09_900-10004472.exe
Access to the SAP system is perfect, but when I try to open the Bex query designer after informing username and password I get the error of communication rfc.
Message Error
RFC_ERROR_COMMUNICATION
Mensagemt
SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed
Connect_PM GWHOST=10.100.50.5, GWSERV=sapgw00, SYSNR=00
LOCATION CPIC (TCP/IP) on local host
ERROR hostname 'Mösken' unknown
TIME Thu May 28 15:27:19 200
RELEASE 710
COMPONENT NI (network interface)
VERSION 39
RC -2
MODULE nixxhsl.cpp
LINE 242
DETAIL NiHsLGetNodeAddr: hostname cached as unknown
COUNTER 3
Already registered the server's hostname and ip in the host machine
I did the following steps that SAP asked, but error continued.
I recommend following procedure for upgrade:
1. Uninstall the bi frontend
2. Delete the bw containing folders like C:Program FilesSAPBusiness
ExplorerBI and C:Program FilesSAPFrontEndBw
3. reboot the system.
4. Download and install following versions from service market place:
gui710_13-10002995.exe
BW 3.5 Addon
bw350gui710_6-10004473.exe
BI 7.0 Addon
bi710sp09_900-10004472.exe
Please, after this procedure, execute the frontend check tool as per
note 1229206 in order to verify the installation status.
Someone has been there or seen something?
Regards.

Hi Thiago,
don't use any Umlaute such as ö, ä, ü.
Add the SAP Services to C:system32driversetc file 'services'.
I think it is same like WinXP.
regards Sven

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